Storm Damage Restoration

I wanted to send a massive “thank you” to you and your team for helping our family out. 

On July 3rd, 2018, we had over 8 inches of rain fall in our area in just a few hours.  The excessive amount of rain caused our sump pump to fail and as a result, we had two inches of water in our finished basement.  Once we  discovered the damage, we made a phone call to another mitigation company and never received a call back.  Later that afternoon, we reached out to SERVPRO and within 25 minutes, Ken was calling me back to set up a time to be at our house early the next day (July 4th). 

Ken and his crew had to navigate through many closed roads due to water running over them, but eventually he was able to make it to our house.  Immediately they went to work to start the drying process.  Prior to SERVPRO showing up, we had already removed all of the carpet and furniture, so Ken started started bringing in fans, humidifiers, and tools.  Within a couple of hours, he had all our drywall cut and insulation removed from the outer walls. The drying process was started not even 24 hours after the initial phone call. 

Throughout the next few days, Ken and crew returned a few times to make sure that everything was drying properly in order to ensure that we weren’t going to have any mold issues later on.  The communication that we experienced from this SERVPRO group was second to none.  Within a few days, our house was completely dried out and ready to be put back together.   We were extremely happy with the results and services that Ken and his team produced. We would highly recommend them to anyone who asks.

Thank you for helping us get our basement back!

-The Carlson's

I live in Des Moines Iowa and our rental property was flooded by a nearby creek.  We have never been through anything like this and really didn't know what to do or who to call.  First thing in the morning I started calling companies from the Yellow pages to get the water cleaned up and drying out process started as soon as possible.  I soon learned that when this sort of disaster happens in an area, everyone is doing the same thing and you end up on a list to wait for a call back.  Companies only have so much equipment to go around and you have to wait your turn, which can be several days to weeks.   I received a call back from Ken Green the owner of Mankato SERVPRO within a day and he met with me right away.  He was so helpful and explained everything to me about the process and what to expect.  He had his team and equipment in the home within a few days, and they checked daily on the dry out progress.  I asked Ken why he would be calling on flood victims in Des Moines when his business is in Minnesota, his reply was that he want's to help people and he was there helping with other franchises.  I did not receive any calls from any of the other companies, even days after our job was finished.  I am grateful that Ken called and that his team did a great job.  It is nice to know that there are business owners who care and want to help people when disaster strikes. Thank you Ken.  

 Cindy Daniels 

Ken and Christina

Thank you for the clean up and restoration of our basement. We appreciate your prompt service to us. Thank you to your workers for their helpful and polite manner. Also we appreciate that you were able to save our wallboard. Your commitment to us did shine through. Dona and Bob P

They helped us during a storm and we could not have been more pleased! Reliable and helped us get up
And running!

Our production manager Kyle Crout was fantastic. He was very thorough as well as extremely polite and empathetic. He took care of our home as though it was his own. 100% would recommend Kyle for any job you may have for SERVPRO! I felt confident that my home was water free after he completed his recommended water mitigation treatment.

Mike and Kyle did a great job.

We got excellent service and they arrived on time.

SERVPRO of Mankato/Owatonna provided me with professional, timely, exceptional service after the September 2018 storm in Owatonna. The staff is friendly and accommodating, especially during our stressful and frustrating time. I would recommend them for all of my restoration needs. We are glad they service the Owatonna and surrounding area!

"I loved working with SERVPRO and would recommend them to anyone dealing with damage from frozen pipes during winter storms."

I wanted to send a massive “thank you” to you and your team for helping our family out. 

On July 3rd, 2018, we had over 8 inches of rain fall in our area in just a few hours.  The excessive amount of rain caused our sump pump to fail and as a result, we had two inches of water in our finished basement.  Once we  discovered the damage, we made a phone call to another mitigation company and never received a call back.  Later that afternoon, we reached out to SERVPRO and within 25 minutes, Ken was calling me back to set up a time to be at our house early the next day (July 4th). 

Ken and his crew had to navigate through many closed roads due to water running over them, but eventually he was able to make it to our house.  Immediately they went to work to start the drying process.  Prior to SERVPRO showing up, we had already removed all of the carpet and furniture, so Ken started started bringing in fans, humidifiers, and tools.  Within a couple of hours, he had all our drywall cut and insulation removed from the outer walls. The drying process was started not even 24 hours after the initial phone call. 

Throughout the next few days, Ken and crew returned a few times to make sure that everything was drying properly in order to ensure that we weren’t going to have any mold issues later on.  The communication that we experienced from this SERVPRO group was second to none.  Within a few days, our house was completely dried out and ready to be put back together.   We were extremely happy with the results and services that Ken and his team produced. We would highly recommend them to anyone who asks.

Thank you for helping us get our basement back!

-The Carlson's

I live in Des Moines Iowa and our rental property was flooded by a nearby creek.  We have never been through anything like this and really didn't know what to do or who to call.  First thing in the morning I started calling companies from the Yellow pages to get the water cleaned up and drying out process started as soon as possible.  I soon learned that when this sort of disaster happens in an area, everyone is doing the same thing and you end up on a list to wait for a call back.  Companies only have so much equipment to go around and you have to wait your turn, which can be several days to weeks.   I received a call back from Ken Green the owner of Mankato SERVPRO within a day and he met with me right away.  He was so helpful and explained everything to me about the process and what to expect.  He had his team and equipment in the home within a few days, and they checked daily on the dry out progress.  I asked Ken why he would be calling on flood victims in Des Moines when his business is in Minnesota, his reply was that he want's to help people and he was there helping with other franchises.  I did not receive any calls from any of the other companies, even days after our job was finished.  I am grateful that Ken called and that his team did a great job.  It is nice to know that there are business owners who care and want to help people when disaster strikes. Thank you Ken.  

 Cindy Daniels