Meet Our Team
Here to Help® 24/7
SERVPRO of Mankato / Owatonna
Carissa
With a strong background in customer service and office administration, Carissa serves as our Director of Operations. She holds several key certifications, including IICRC and WRT, ensuring that every detail is expertly managed.
Restoration Leadership Team
Colin and Kyle lead our production teams, each bringing years of experience in Water Restoration, Fire Restoration, and Construction. Their combined expertise and leadership ensure that every project is handled with precision, from start to finish, providing top-quality service in challenging restoration scenarios.
Nick
Nick is our Senior Construction Manager oversees our construction and reconstruction projects from start to finish.
Kyle
Kyle is our Restoration Manager and a dependable leader, especially when disaster strikes. Known for his approachable and friendly demeanor, Kyle excels at keeping customers informed and reassured throughout every stage of their restoration project. His clear communication and expertise ensure that clients are well-supported, making the entire process as smooth and stress-free as possible.
Colin
Colin’s calm and steady presence during a crisis provides invaluable leadership when it’s needed most. As our Restoration Manager, he brings a wealth of expertise to every project, holding certifications such as IICRC, WTR, ASD, OSHA 10, and FSRT. Colin’s extensive qualifications and composed leadership ensure that each restoration job is handled with confidence and professionalism.
Grace
Grace is a Lead Technician on our Restoration team, known for her positive attitude and friendly smile, which bring a comforting presence to even the toughest jobs. Her expertise, combined with her approachable demeanor, ensures that every project is handled with professionalism and care, making her an invaluable asset to our team.
Conner
Conner is one of our Restoration Leads, known for his strong work ethic and his kind, customer-focused approach. His dedication to both the job and the people we serve makes him a valuable leader on our team, ensuring each project is completed with care and professionalism.
Ashley D.
Ashley is the backbone of our office operations and scheduling. As the first person many of our customers speak to, she immediately puts them at ease with her friendly and reassuring demeanor, confidently guiding them through the process. In addition to managing scheduling, Ashley lends her talents to our marketing efforts, making her an essential part of both our customer service and outreach teams.
Dave
Dave is one of our experienced Restoration Technicians and handles many of our special projects. In his role, Dave is not only responsible for assessing damage and executing precise restoration plans but also oversees complex and specialized projects that require advanced expertise. His knowledge of restoration techniques, whether it’s water damage, mold remediation, or structural restoration, Dave’s commitment to excellence guarantees that every project is completed to the highest standard.
Luke
Luke is a highly valued Restoration Technician on our team, always ready to lend a hand and step in to ensure every project is a success. As a Restoration Technician, he plays a crucial role in tasks such as assessing damage, performing water extraction, drying structures, and carrying out mold remediation and repairs. His dedication to these tasks, along with his teamwork and initiative, make him an essential part of our operations, consistently contributing to the success of each job.
Ashely
Ashley is our Customer Success Manager, expertly balancing her time between leading our marketing outreach efforts and guiding our valued residential and commercial customers through the entire restoration process. From start to finish, she ensures that every client feels informed, supported, and confident in the services we provide.
Melissa
Melissa is our lead Job File Coordinator, ensuring every project is handled with precision and efficiency. She plays a vital role in managing documentation, coordinating job details, and supporting our team to keep restoration projects on track.
What our
customers are saying
The service was outstanding! Ken always kept us updated with the process and ensured everything was dried appropriately... which even meant he came out on the weekend!
With the weekend work we can continue our process and hopefully have our basement back to normal within a week/week and a half of the incident!
I called SERVPRO because my basement flooded. I was a mess as I had just installed new carpet! They were so polite and so helpful and were very quick to respond! They came out and were very knowledgeable and actually informed me that the problem was my sump pump! They were very professional, even dressed professional! There equipment was clean and they even wore protective wear on their feet which was very important as like I said my carpet was new! They got my basement all dried and cleaned up and to my surprise there isn’t even any smell! Hands down the best company I have ever dealt with, I will definitely be referring them and calling them again if I ever need! Thanks again Ken for all your help, I really appreciate it!
I worked with Ken, he is approved on all levels
Our production manager Kyle Crout was fantastic. He was very thorough as well as extremely polite and empathetic. He took care of our home as though it was his own. 100% would recommend Kyle for any job you may have for SERVPRO! I felt confident that my home was water free after he completed his recommended water mitigation treatment.
Kyle was awesome. Mold removal is never fun and he made it as quick and painless as it can possibly be while still explaining everything really well. Even dealt with the surprise of a dead mystery animal in the wall. Communicative. Professional. Left it clean with no mess for me to deal with. Highly recommend.
I think SERVPRO is awesome!
SERVPRO was godsend for us!! I found 4 inches of water in our basement at 10 p.m. They were here by midnight and spent 3 hours extracting water. They even got our sump pump partially working until the plumber could come the next day! They were efficient and professional. Thanks SERVPRO!!
The job is complete and the SERVPRO crew did their job. I was at my mother-in-laws home in Cross Plains Tuesday through Sunday of last week and was able to observe the SERVPRO crew. The two SERVPRO employees, Logan and Scott, were very cordial, helpful and efficient throughout the cleanup process.
Scott
We engaged them to clean up our basement after a sewer backup. Despite being swamped (we were just one of dozens of flooded homes) Ken got a crew out to us promptly to start the cleanup. We never had problems getting in touch with him and he was always aware of where his crews were at and when they'd be able to get to us.
After the first crew cleaned and dried Ken personally inspected the work and was not satisfied with the level of cleanliness, so he had another crew clean it again at no extra charge. Hopefully we'll never have a need to use them again, but if we do have water damage in the future they'll be our first call.
The service was outstanding! Ken always kept us updated with the process and ensured everything was dried appropriately... which even meant he came out on the weekend!
With the weekend work we can continue our process and hopefully have our basement back to normal within a week/week and a half of the incident!
I called SERVPRO because my basement flooded. I was a mess as I had just installed new carpet! They were so polite and so helpful and were very quick to respond! They came out and were very knowledgeable and actually informed me that the problem was my sump pump! They were very professional, even dressed professional! There equipment was clean and they even wore protective wear on their feet which was very important as like I said my carpet was new! They got my basement all dried and cleaned up and to my surprise there isn’t even any smell! Hands down the best company I have ever dealt with, I will definitely be referring them and calling them again if I ever need! Thanks again Ken for all your help, I really appreciate it!
I worked with Ken, he is approved on all levels
Our production manager Kyle Crout was fantastic. He was very thorough as well as extremely polite and empathetic. He took care of our home as though it was his own. 100% would recommend Kyle for any job you may have for SERVPRO! I felt confident that my home was water free after he completed his recommended water mitigation treatment.
Kyle was awesome. Mold removal is never fun and he made it as quick and painless as it can possibly be while still explaining everything really well. Even dealt with the surprise of a dead mystery animal in the wall. Communicative. Professional. Left it clean with no mess for me to deal with. Highly recommend.
I think SERVPRO is awesome!
SERVPRO was godsend for us!! I found 4 inches of water in our basement at 10 p.m. They were here by midnight and spent 3 hours extracting water. They even got our sump pump partially working until the plumber could come the next day! They were efficient and professional. Thanks SERVPRO!!
The job is complete and the SERVPRO crew did their job. I was at my mother-in-laws home in Cross Plains Tuesday through Sunday of last week and was able to observe the SERVPRO crew. The two SERVPRO employees, Logan and Scott, were very cordial, helpful and efficient throughout the cleanup process.
Scott
We engaged them to clean up our basement after a sewer backup. Despite being swamped (we were just one of dozens of flooded homes) Ken got a crew out to us promptly to start the cleanup. We never had problems getting in touch with him and he was always aware of where his crews were at and when they'd be able to get to us.
After the first crew cleaned and dried Ken personally inspected the work and was not satisfied with the level of cleanliness, so he had another crew clean it again at no extra charge. Hopefully we'll never have a need to use them again, but if we do have water damage in the future they'll be our first call.
About Us
SERVPRO of Mankato/ Owatonna
We specialize in restoration and construction services for homes and businesses affected by water, fire, mold, storms, and other disasters. With on-going training, specialized equipment, and experience, our certified team is ready to respond 24/7 to restore your property—quickly, safely, and thoroughly.
Whether you're dealing with a burst pipe, smoke damage, or need full reconstruction, we’re here to help every step of the way.
Why Choose Us?
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24/7 Emergency Service
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Water, Fire, Storm & Mold Restoration
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Licensed Residential Building Contractor
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Full-Service Construction & Rebuild
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Certified by the IICRC
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Background-Checked & Professionally Trained Team
We proudly serve the areas around Mankato and Owatonna and are committed to delivering high-quality service with compassion, integrity, and professionalism to our community.
Locally Owned. Nationally Backed.
As part of the trusted SERVPRO network with over 50 years of industry leadership, we combine local knowledge with national resources. Our mission is simple: to restore your property and peace of mind—making it “Like it never even happened.”
