Meet Our Team
Here to Help® 24/7
SERVPRO of Tyler and Palestine
Kyle Roach
Kyle Roach is SERVPRO of Tyler's Reconstruction Manager. He comes to us with over 5 years experience in construction management and prior to that 3 years in Insurance Adjusting.
Matt Pearson
Matt Pearson is a SERVPRO Marketing Representative for SERVPRO of Tyler. Matt has been with our SERVPRO family since November of 2015 and his favorite part of work is the opportunity to help people.
Matt's hometown is Copperas Cove, TX but currently resides in Whitehouse, TX with his wife Gina, their two daughters Abigail and Lillian and their 3 cats Callie, Chloe, and Chester.
Matt's favorites include Football, Mexican Food, the color blue and the summer season.
If Matt could meet one person dead or alive it would be Jesus Christ.
He holds the following certification from Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Restoration Technician.
Rachelle Ewart
Rachelle is a Commercial Sales and Marketing Rep for SERVPRO of Tyler. She has over 25 years of experience in the commercial & residential construction industry, she holds the following certification from Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Restoration Technician.
"I take pride in the relationships that I've formed over those years. I continue to strive, thrive & grow new relationships everywhere I go & I focus hard on turning them all into "business partnerships" that will last a lifetime. I am a very hardworking, loyal, dependable, driven, focused & goal oriented, people person, who's "never met a stranger" so to speak. I'm truly looking forward to my new career with SERVPRO of Tyler & so very grateful for the opportunity! So blessed to be able to continue working within the industry that I know & love best!"
-Rachelle Ewart
Ben Kelley
Ben Kelley is a Senior Equipment Specialist Technician, for SERVPRO of Tyler. Ben has been with the SERVPRO family since June of 2015 and has 10 years of industry experience in his tool belt.
When asked what Ben loves most about his work at SERVPRO he answered, " I find that there is something new to learn everyday. Professional restorers have to wear many different hats so we constantly have chances to learn about all sorts of related industries."
Ben currently lives in Tyler with an impressive collection of Neon Tetras and Painted Platties in his fish aquarium but his home town is St. Louis, MO. His hobbies include hiking, board games and aquascaping.
Ben's favorites include the soccer, the Japanese dish Okonomiyaki, the color green and the season of summer.
If he could meet anyone dead or alive he would like to sit down with Dr. Hugo Eckener.
He holds the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Restoration Technician and Fire and Smoke Restoration Technician. Ben is also Esporta certified.
Herbert McMiller
Herbert McMiller is a Crew Chief for SERVPRO of Tyler. Herbert lives in Tyler, TX with his wife Stehanie and their three girls Ty, Dashia and Kayla and their dogs K-9, Roxy and Saint. His favorite hobbies are attending car shows and watching football. Herbert has been with the SERVPRO family January of 2018 and comes to us with over Herbert has 11 years of experience in the restoration industry.
Dillian Melton
Dillian Melton is a Crew Chief for SERVPRO of Tyler. He holds the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Restoration Technician.
Brandon Pearl
Brandon Pearl is a Crew Chief for SERVPRO of Tyler.
One of Brandon's favorite things about working at SERVPRO is the opportunity to meet new people everyday.
Brandon's home town is Trinidad, TX but currently resides in Tyler TX. In his free time you can find Brandon spending time with his son, Brayden. He loves to fish and is a self proclaimed "sports freak". When it comes to food he doesn't discriminate very often. He likes anything that tastes good and he thinks a lot of things taste good.
Brandon's favorite color is blue and enjoys the Winter season the most.
If Brandon could meet anyone dead or alive it would be the artist 2pac.
Lilian Lizalde
Lilian Lizalde is a Fire Technician for SERVPRO of Tyler. Lilian has been with our SERVPRO family since January of 2013 and her favorite thing about working for SERVPRO is the opportunity to help people when they have emergency's.
Lillian currently resides in Tyler, TX with her husband Luis, her children Chano, Luis and Kevin and her pet Roko.
Lillian loves going to church and her favorites include Basketball, Seafood, the color white and the spring season.
Lulu Ortega
Lourdes "Lulu" Ortega is a Fire Technician for SERVPRO of Tyler. She has been with the SERVPRO family since April of 2011 with an additional 5 years of experience before she joined the big green cleaning team. Lulu currently lives in Tyler, TX with her husband Horacio, two children, Jacinto and Isaac, Bentley the family Pitt-Bull and Chico her Bull Terrier. Lulu loves to spend time at church and her favorites include oatmeal, the color pink and the summer season.
Her favorite part of working for SERVPRO is seeing the reaction of the customer when their house and property is back in order after a loss.
If she could meet anyone dead or alive it would be her grandparents.
Jose Barroso
Jose is a Production Technician for SERVPRO of Tyler. Jose has been with SERVPRO for 10 years. He holds the following certification from Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Restoration Technician.
Jimmy Scoggins
Jimmy is a Production Technician for SERVPRO of Tyler. Jimmy has been with SERVPRO for 1.5 years.
Jarrod Yeager
Jarrod is our Operations Director here at SERVPRO of Tyler. He is WRT Certified, and a crucial part of our production team.
Christian Carrifee
Christian is a Crew Chief here at SERVPRO of Tyler. He is WRT Certified and works hard every day to be Faster to any size Disaster.
Austin Gonzales
Austin is a Fire Crew Chief here at SERVPRO of Tyler. He is WRT and FSRT Certified. He responds to homes and businesses after fire loss to restore them back to preloss conditions.
Taylor Jewell
Taylor is a Project Manager and Crew Chief here at SERVPRO of Tyler. He helps make customers homes and businesses "Like it never even happened," after water, fire, mold, and storm damage. Taylor is WRT Certified.
Linda Lowden
Linda is a Customer Service Representative here at SERVPRO of Tyler. She makes sure each and every customer has a great experience with our team!
Mekenzie Watterson
Mekenzie is our Customer Service Representative/Reconstruction Admin here at SERVPRO of Tyler. She is knowledgeable and reassuring!
Jill Wilgus
Jill is our Customer Service Representative here at SERVPRO of Tyler. She is cheerful and compassionate!
SERVPRO of Tyler Team
Our team at SERVPRO of Tyler is ready to respond at a moments notice after water, fire, storm, and mold damage. When you give us a call, this is the team that will respond!
What our
customers are saying
In the midst of any disaster, it is so important to find a reliable , professional and trustworthy company. We found that with SERVPRO and their crew. Thank you to Lonie and James for being all of the above. You guys were awesome!
The SERVPRO employees: Austin, James, and Heather are truly experts. They made the damaged areas of my home look as if nothing ever happened. They were very respectful of our privacy and personal belongings. I also thank construction manager Kyle for coming out to look over what needed to be done at our home as well.
Great experience. They responded quickly - provided a quote and posted the as quoted - very professional crew
The crew met me on short notice and worked quickly to remove the water so our Judi Ed’s could open the lobby on time. The follow up was daily until we dried out. Thanks and if needed will call again.
SERVPRO of Tyler came out when we had two situations involving ceilings falling down. They were on site very quickly and had the issues under control and a plan to reconstruct within a matter of days. In both situations, their quick and thorough work had us back up and running in time for us to keep most of our reservations and get us through the end of our year. I wouldn’t hesitate to use them again for clean up or reconstruction.
Over a holiday weekend, James and crew were on-time, professional and treated you like neighbors. This worksite is totally clean. Hard to say how anyone could’ve done a better job.
We called Serv-Pro because one of the apartments at our housing authority had been severely neglected by the previous tenants and had offensive odors due to smoking, neglect of pets, and very poor housekeeping over an extended period of time. Matt Pearson called me back promptly and scheduled a visit to our property site to assess our situation. Following the visit, Matt wrote up a thorough proposal for what repairs and remediation services were recommended to correct the unsanitary conditions and poor air quality, including prices for each of the services. Matt made it clear that Serv-Pro could provide all the necessary work, but we could also opt to do some of the work ourselves. We chose to do some of the less technical work (such as cleaning and painting) using our in-house staff, but authorized Serv-Pro do all of the more advanced work, such as air duct cleaning and air-cleaning and odor remediation. Austin, the crew chief, was assigned to carry out the work done by Serv-Pro, and he and his crew did an excellent job. Throughout the process, which involved several trips to our facility, Austin kept me informed of their schedule, including their times of arrival, estimated amount of time the work would take, and what type of work they planned to do on each trip. Throughout the process, all of our dealings with Serv-Pro were completely satisfactory and were conducted in a professional, but friendly and personable manner. This is company that is providing excellent customer service at a time when good customer service is a rare commodity. And we felt that their prices were very reasonable considering the quality and quantity of work they performed. I highly recommend Serv-Pro to anyone who needs the type of services they provide!
Lonnie was very professional. He did excellent work always on time went out of his way to help this homeowner recovering from Ian. He comes highly recommended. Herb did a good job on the final inspection walk through. Would definitely ask for SERVPRO again and would recommend them as first choice.
Excellent service & communication - Matt - Austin & Brigham did us a great job.
In the midst of any disaster, it is so important to find a reliable , professional and trustworthy company. We found that with SERVPRO and their crew. Thank you to Lonie and James for being all of the above. You guys were awesome!
The SERVPRO employees: Austin, James, and Heather are truly experts. They made the damaged areas of my home look as if nothing ever happened. They were very respectful of our privacy and personal belongings. I also thank construction manager Kyle for coming out to look over what needed to be done at our home as well.
Great experience. They responded quickly - provided a quote and posted the as quoted - very professional crew
The crew met me on short notice and worked quickly to remove the water so our Judi Ed’s could open the lobby on time. The follow up was daily until we dried out. Thanks and if needed will call again.
SERVPRO of Tyler came out when we had two situations involving ceilings falling down. They were on site very quickly and had the issues under control and a plan to reconstruct within a matter of days. In both situations, their quick and thorough work had us back up and running in time for us to keep most of our reservations and get us through the end of our year. I wouldn’t hesitate to use them again for clean up or reconstruction.
Over a holiday weekend, James and crew were on-time, professional and treated you like neighbors. This worksite is totally clean. Hard to say how anyone could’ve done a better job.
We called Serv-Pro because one of the apartments at our housing authority had been severely neglected by the previous tenants and had offensive odors due to smoking, neglect of pets, and very poor housekeeping over an extended period of time. Matt Pearson called me back promptly and scheduled a visit to our property site to assess our situation. Following the visit, Matt wrote up a thorough proposal for what repairs and remediation services were recommended to correct the unsanitary conditions and poor air quality, including prices for each of the services. Matt made it clear that Serv-Pro could provide all the necessary work, but we could also opt to do some of the work ourselves. We chose to do some of the less technical work (such as cleaning and painting) using our in-house staff, but authorized Serv-Pro do all of the more advanced work, such as air duct cleaning and air-cleaning and odor remediation. Austin, the crew chief, was assigned to carry out the work done by Serv-Pro, and he and his crew did an excellent job. Throughout the process, which involved several trips to our facility, Austin kept me informed of their schedule, including their times of arrival, estimated amount of time the work would take, and what type of work they planned to do on each trip. Throughout the process, all of our dealings with Serv-Pro were completely satisfactory and were conducted in a professional, but friendly and personable manner. This is company that is providing excellent customer service at a time when good customer service is a rare commodity. And we felt that their prices were very reasonable considering the quality and quantity of work they performed. I highly recommend Serv-Pro to anyone who needs the type of services they provide!
Lonnie was very professional. He did excellent work always on time went out of his way to help this homeowner recovering from Ian. He comes highly recommended. Herb did a good job on the final inspection walk through. Would definitely ask for SERVPRO again and would recommend them as first choice.
Excellent service & communication - Matt - Austin & Brigham did us a great job.
About Us
While disasters are never planned, the restoration process doesn't have to be overwhelming. SERVPRO of Tyler is here to do the heavy lifting for you. Our highly trained professionals approach every job with passion and professionalism to plot a clear path forward to restoring your property.
SERVPRO of Tyler is equipped to handle and disaster situation, from minor floods to kitchen fires and everything in between. We are committed to not just repairing the damage, but to fully restoring the affected area to protect your property from ongoing effects. If you live in Bullard, New Hope, Flint or the surrounding areas, you can call us for your disaster remediation needs anytime 24/7!
With extensive training in both residential and commercial restoration, our teams approach every job with a fresh perspective, developing customized strategies to get your home or business back to its original condition. We are committed to providing excellence in every single job, not matter how small.
Whether your property has experienced a flood, fire, frozen pipe, or even the growth of mold, SERVPRO is standing by 24/7 to mobilize and restore your home or business. Give us a call today!
