About Us

There is undeniable devastation and overwhelmed feeling that can accompany widespread damages after a disaster strikes your Brooklyn area home or business. We are a team that works as hard to put our customers at peace with the work that must get done as we do at restoring these structures. We have skilled technicians accredited through the Institute of Inspection, Cleaning, and Restoration Certification (IICRC) in almost every facet of the restoration industry. Our professionals can respond quickly and confidently to water, fire, mold, storm, and flood losses that affect area properties. 

We are proud New Yorkers – and our entire team, including our owner Rob Allen, grew up and continue to live in the communities we serve. With thousands and thousands of properties that depend on our fast response and our credibility, we waste no time in keeping the employees that are trustworthy, dependable, and willing to grow and learn our industry. We have background checks for every employee, even our owner. We want to earn your trust, and that begins with a foundation of honesty and integrity. We are straight shooters like you should expect – meaning that we are only going to suggest the services and the restoration that your home, apartment, or office needs. 

Because some disasters leave your home in dire need of multiple types of restoration and recovery, having a team like our SERVPRO professionals qualified to help in these areas can save both time and money. We have a division of licensed general contractors that can perform controlled demolition, emergency board-up and tarping services, and full-scale reconstruction and remodeling to your precise specifications. 

15 Years of Family-Driven Emergency Response

At SERVPRO Team Allen, every emergency call is more than just a service request – it's a family reaching out for help during their most challenging moments. Since 2010, our journey from a single location to six thriving franchises across New York, including Manhattan, Queens, and surrounding boroughs, tells a story of dedication, growth, and unwavering commitment to our community.

The heart of our operation, led by Robert Allen and Mariangela Allen, beats with a simple truth: when disaster strikes, families need more than just technical expertise – they need a partner who understands the emotional weight of property damage. Our team's rapid response philosophy isn't just about quick action; it's about bringing peace of mind and professional solutions to every water, fire, mold, or asbestos challenge we face.

What truly defines us isn't just the thousands of properties we've restored – it's the relationships we've built along the way. Our team culture thrives on regular gatherings, from morning breakfasts to team BBQs, fostering an environment where exceptional service meets genuine care. This family-first approach has been our cornerstone since day one.

As we approach our 15th anniversary in 2025, we're reminded of how far we've come. Robert and Marie's story – celebrating 25 years of marriage, watching their oldest sons forge their paths at University of Alabama while their younger children attend schools in Queens and Manhattan – mirrors the growth and resilience we help our clients discover every day.

Available 24/7, SERVPRO Team Allen remains committed to being the neighbor you can count on when emergencies arise. Because in New York, we're more than just a restoration company – we're family taking care of family.

There is always something we can do to help make Brooklyn and its surrounding areas a little better. We stay actively involved with organizations like the American Red Cross, the Lion’s Club, Catholic Charities, and other drives and charities reaching out a helping hand to those who need it most. No matter how we can help, you can count on us.