Meet Our Team
Here to Help® 24/7
SERVPRO of Biddeford-Saco
Jim Francoeur - Reconstruction Manager
Jim Francoeur joined our team in October 2015. Jim manages our construction services division for our Portland office. Jim brings 30+ years of experience specializing in insurance claims in Maine. After mitigation work has been completed, Jim will begin the reconstruction process in your home or business to get your property back to its preloss condition.
Mary Cobb- Office Manager
Mary joined our team in the Fall of 2018. She has been a great asset to our team managing the office and taking care of our HR needs. We love that her candy bowl is always full in the office. When not working at SERVPRO of Portland, Mary enjoys outdoor activities with her family, hiking, biking, kayaking, snowshoeing and traveling anywhere with her "sisters".
Rick Talbot- Marketing Representative
Rick joined our Marketing Team in November 2019 and will be working closely with our commercial customers and helping them develop an Emergency Ready Profile for their business. He firmly believes in building and maintaining relationships which has made him successful in his past careers always keeping him top of mind. Rick lives in Standish with his wife Sue, dogs Lucy and Bella and cat Harley (kittles).
Kyle Lemay- Assistant Production Manager
Kyle rejoins our team as a hard working & dedicated employee. Kyle's previous experience with our team made it an easy transition for him to jump back into the busy schedule, helping those affected by water and fire damage. Kyle has been instrumental in working with businesses disinfecting against COVID-19. Kyle has his water (WRT) and Fire (SRT) IICRC Certification.
Crystal Pettey- Assistant Project Manager
Crystal has been recently promoted to Assistant Project Manager. Crystal enjoys working with customers monitoring jobs and ensuring our jobs are completed to satisfaction. She has several years cleaning experience both residential and commercial. She's a great asset to our team and always willing to put in the overtime to make a job 110%.
Christie Holland - Production Technician
Christie joined the SERVPRO team in 2017 as an integral part of our cleaning crew. She is our contents specialist, and has great experience using our state of the art Mortantz ultra-sonic contents cleaning machines.
Bill Langlais- Equipment Maintenance & Inventory Specialist
Bill joined our team summer of 2017 and has been a huge asset. Bill is responsible for fixing equipment, making sure the warehouse is stocked with product and equipment to ensure our crews have the items to do their jobs.
What our
customers are saying
We recently had major water damage from our washing machine which flooded the floor and the basement below. The SERVPRO team did a great job arriving quickly on site. Paul and the team immediately went to work identifying the issues and saving our wood floors. They worked quickly and effectively to minimize the damage and further costs. On top of that they provided amazing customer service dealing with insurance and a shout out to Karen who went above and beyond to help us sort out the payments. I highly recommend them!!
We have the nastiest stains upstairs as a result of a dog‘s Gastro intestinal difficulties ( ewww - I know) And SERVPRO Biddeford Saco was able to do an outstanding job removing them. I can’t thank TJ and his team enough for not just doing an outstanding and thorough job on the carpets, but for the exceptional customer service that came along with it. Truly professional and truly and a very good experience!
I work in an office building that has had some flooding issues.
A call was made to Matt True, owner of SERVPRO about 7:30am yesterday morning. Matt assured us he would have people at our facility by 8:30. By 8:20 we had 2 professional workers, assessed the water damage, brought in necessary equipment, moved extremely heavy file cabinets, and worked non stop for at least 6 hours. At the end, one of the workers wanted to go over the area to make sure nothing had been forgotten. Next day, the Owner Matt True was here to inspect, and take moisture readings. We still have some moisture so he will be back tomorrow. Great customer service. Very knowledgeable. Hopefully we will not have this problem again but if we do it will be the first call I make
You guys were great! I'll gladly leave a review! 5 Stars!
Our rental agency had the pleasure of working with Kim at SERVPRO for our Emergency Ready Profile. She was extremely professional, informative and quick to provide us with the completion of the profile. They brought attention to the points I would never think of at the time of an emergency. Thanks SERVPRO!
Dear SERVPRO,
You guys did such a nice job. Thank you so much - the house looks better than before. You can't even tell that there was any damage. Impressive work!
Thanks again, Sarah Skoletsky & Jill Bedard
Thank you for your patience with receiving payment while the insurance company finally agreed that the 3 bills for the sewer clean up was a reasonable bill!! You came promptly to clean up a bad situation for an elderly couple when the wife just had major surgery in Boston and come home to this sewer mess! Thank you again for your patience and understanding!
Dear Mr. True, I am pleased to inform you of the exemplary customer service we received from Kim, Tony, and Nick. It is not a given today and should be applauded when received...so we applaud your team and say THANK YOU!
How does one measure great customer service? It starts with management and creating a culture that understands responsiveness, seamless transactions, fair price, respect and quality in any and everything aspect of your business. Your team exemplifies these qualities that are so important to your organization's ultimate success.
On behalf of my family, I wanted to take this opportunity to thank you.
Thank you SERVPRO! We were very pleased with the work your team did here. Great attention to detail. A job well done. A Merry Christmas & Happy New Year to you and the serve pro crew
We recently had major water damage from our washing machine which flooded the floor and the basement below. The SERVPRO team did a great job arriving quickly on site. Paul and the team immediately went to work identifying the issues and saving our wood floors. They worked quickly and effectively to minimize the damage and further costs. On top of that they provided amazing customer service dealing with insurance and a shout out to Karen who went above and beyond to help us sort out the payments. I highly recommend them!!
We have the nastiest stains upstairs as a result of a dog‘s Gastro intestinal difficulties ( ewww - I know) And SERVPRO Biddeford Saco was able to do an outstanding job removing them. I can’t thank TJ and his team enough for not just doing an outstanding and thorough job on the carpets, but for the exceptional customer service that came along with it. Truly professional and truly and a very good experience!
I work in an office building that has had some flooding issues.
A call was made to Matt True, owner of SERVPRO about 7:30am yesterday morning. Matt assured us he would have people at our facility by 8:30. By 8:20 we had 2 professional workers, assessed the water damage, brought in necessary equipment, moved extremely heavy file cabinets, and worked non stop for at least 6 hours. At the end, one of the workers wanted to go over the area to make sure nothing had been forgotten. Next day, the Owner Matt True was here to inspect, and take moisture readings. We still have some moisture so he will be back tomorrow. Great customer service. Very knowledgeable. Hopefully we will not have this problem again but if we do it will be the first call I make
You guys were great! I'll gladly leave a review! 5 Stars!
Our rental agency had the pleasure of working with Kim at SERVPRO for our Emergency Ready Profile. She was extremely professional, informative and quick to provide us with the completion of the profile. They brought attention to the points I would never think of at the time of an emergency. Thanks SERVPRO!
Dear SERVPRO,
You guys did such a nice job. Thank you so much - the house looks better than before. You can't even tell that there was any damage. Impressive work!
Thanks again, Sarah Skoletsky & Jill Bedard
Thank you for your patience with receiving payment while the insurance company finally agreed that the 3 bills for the sewer clean up was a reasonable bill!! You came promptly to clean up a bad situation for an elderly couple when the wife just had major surgery in Boston and come home to this sewer mess! Thank you again for your patience and understanding!
Dear Mr. True, I am pleased to inform you of the exemplary customer service we received from Kim, Tony, and Nick. It is not a given today and should be applauded when received...so we applaud your team and say THANK YOU!
How does one measure great customer service? It starts with management and creating a culture that understands responsiveness, seamless transactions, fair price, respect and quality in any and everything aspect of your business. Your team exemplifies these qualities that are so important to your organization's ultimate success.
On behalf of my family, I wanted to take this opportunity to thank you.
Thank you SERVPRO! We were very pleased with the work your team did here. Great attention to detail. A job well done. A Merry Christmas & Happy New Year to you and the serve pro crew
About Us
SERVPRO of Biddeford-Saco understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."
Owned & Operated by Jared Lamey, SERVPRO of Biddeford-Saco specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. Jared Lamey took ownership of SERVPRO of Biddeford/Saco and The Sebago Lake Region in October 2022. The
Lamey Family has owned SERVPRO of Portland & South Portland since 2004 which brings years of restoration experience to the Biddeford/Saco communities.
Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Biddeford-Saco. SERVPRO of Biddeford-Saco can also mitigate mold and mildew from your home or business.
If you would like to schedule service for your home or business, please call today!
Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.
