Fire Damage Restoration

After a huge fire in our apartment building we didn't know what to do.  Someone told us about SERVPRO and I gave them a call.  They came and told me what needed to be done, and even thought I felt overwhelmed I knew that I was in the right hands.  They got a hold of Davis Imperial so that my clothing would be taken care of and then they boxes everything up and took it to their warehouse.  When I was ready to move in to a new place everything was delivered cleaned and organize.  There was no trace of a fire on any of my items.  Thank you SERVPRO!

After our kitchen fire there was a mess.  SERVPRO came in and cleaned everything up.  Even the huskies approved.  Courteous, polite and fast at what they do.

The building's water pipes above me burst and my entire living room and dining room wood floors were floating around my home.  I am a 70 year old woman with a disabled son who is living at home b/c Misericordia is closed because of the virus.  I am sure you can imagine how upsetting this was for me not only to have to deal with the water but knowing that all of the workmen would be coming into my house to dry up and sanitize the floors during this PANDEMIC.  I was an emotional wreck.     Thank goodness that Dakota was there. I actually had a meltdown.   He quickly started calming me down and assured me that he will take care of everything with the least amount of exposure to my son and I.  After they were done and my whole house was blaring with loud fans, he could tell that I was still upset and told me he would check on me and that he understood my concern.  He explained the cleaning process to me so I understood why they were doing all of this and that it was necessary to do it right so Pete and I would be living in a safe environment.    The next day he came by again just to check on everything and to see how we were doing.  Again, making me feel so much better about living with the inconvenience of fan blasting and not being able to go in the biggest part of the house.  We were literally living in one bedroom b/c all of the furniture was taken out of the room.     Thank you and thanks to Dakota for making this as pleasant of an experience as is possible...considering that I had floating wood in my house! He's the greatest!  I now know why Farmers Insurance directed me to your company. You have amazing employees.  I'm going to let Farmers know how your company took care of us.  

My name is Rhea Bradley and I am the social media coordinator for the CPD ENFORCERS football team. I posted about your service on Friday for my fiancé Joe. I had another player/officer reach out and ask for a contact at your business. Their team has experienced the same as Joe's (someone testing positive and a vehicle being passed to another office).

Please let me know if it's ok to pass this along. If there is a specific number and/or person to speak to specifically.

Again thank you so much and I will continue to post about your generosity and service. I will also review on your facebook today.

Stay well!

We had an excellent experience with SERVPRO of Ravenswood. The team were incredible and very professional after we suffered damage in our Condo. Our fridge leaked and damaged a large section of our hardwood flooring and carpeting. The team came out within an hour of us calling, helped us communicate with our insurance, and began the mitigation process the next day. They were communicative throughout the whole process, explained every detail to us during the initial assessment and continuously through the drying period, and were always timely in their work. I cannot speak highly enough of Tom, Eduardo, and Brian.

After a fire that occurred at a neighboring restaurant, SERVPRO came and worked super hard to pack out the contents of my art studio which was filled with smoke damaged stuff! They saved my artwork and equipment and my sanity! Thank you, SERVPRO of Ravenswood. I’m very grateful.

It was Labor Day weekend when I got the call that my school had an electrical fire. I was actually away in Toronto Canada. The CFD had already extinguished the fire, but I knew I had to return immediately from my trip. I also knew who to call for emergency cleanup; SERVPRO of Ravenswood.

I called Tom Williams in route. He answered and said not to worry, that he would get crews mobilized right away. He did not lie. When I arrived to the school SERVPRO had 2 buses of laborers on the scene already hard at work.

I was impressed by their thoroughness and dependability.  Their crews worked 16 hour shifts during the holiday so that my school would be ready to commence on Tuesday morning.  And it did! Without their hard work, dedication and above-and-beyond work efforts the school may not have opened on time.

The damage was secured, pictures and documents were available throughout the process, the odors were eliminated, and the area was cleaned efficiently and safely.

I am thankful to know that CPS has an emergency restoration vendor that will answer the call and do what needs to be done in order to maintain a clean and safe environment, especially during unexpected times.

We've only been in our new place for a week when one night we were woken up by the smoke detectors.  Maggie came in assessed the area and explained everything in detail what needed to be done.  After expressing our concerns about certain items that we had, Maggie took those in herself and had them cleaned.  Everything else was packed up by her crew.  The place smelled and looked better then when we got it.  Everything was returned clean and no lingering odor was evident.  Thank you SERVPRO and Maggie for taking the time for each phone call and making this process as smooth as possible.

Our neighbor's garage burned down.  The fire melted the siding on our home and went through the eaves into our home.  We mostly had smoke damage, some singing of insolation and water damage from the firemen.  Tom came in and after explaining what needed to be done we knew we picked the right company.  Thank you Tom and crew for making it like it never even happened!!!!

After a huge fire in our apartment building we didn't know what to do.  Someone told us about SERVPRO and I gave them a call.  They came and told me what needed to be done, and even thought I felt overwhelmed I knew that I was in the right hands.  They got a hold of Davis Imperial so that my clothing would be taken care of and then they boxes everything up and took it to their warehouse.  When I was ready to move in to a new place everything was delivered cleaned and organize.  There was no trace of a fire on any of my items.  Thank you SERVPRO!

After our kitchen fire there was a mess.  SERVPRO came in and cleaned everything up.  Even the huskies approved.  Courteous, polite and fast at what they do.