Wales Cleanup and Restoration

First, we would like to thank SERVPRO and Fernando's Team.
We were very pleased with the communication and follow through during the entire mitigation process.
Fernando's Team was patient, helpful and accommodating.

Justin and his team were extremely helpful. They were on time, professional, and very transparent through the process of the job. The quote was fair and they were all very personable and kind. If we ever needed work done again, I’d call them in a heartbeat.

A 5 star rating under represents how amazing this company and it's workers, specifically Travis are.  Following a heavy rain, hundreds of basements in our town flooded.  Every water removal company was booked and no one was taking calls (if you've had a crisis like this, you know how scary and frustrating it is to feel like no one is around to help).

I called SERVPRO of SW Waukesha County and even though they had over 100 estimates requested that day alone, someone answered immediately and talked me through the entire process.  That was Travis.  Travis took time to talk me through what to do, what to expect, and even who to call.  He gave me a personal phone number and told me to call him with any questions.  We eventually went with a different mitigation company because SERVPRO had so many requests and when I called Travis to let him know we went elsewhere, he wasn't upset and didn't try to convince us to go with SERVPRO.  Instead, he talked me through what the mitigation person would do, what it should cost, and how long it would take.  Even though he wasn't getting paid, he generously acted as a consultant so my wife and I got our basement repaired for a fair price.

SERVPRO, and Travis specifically, are a rare company where they actually care about the people who come to them more than the bottom line.  I could not recommend them more.

SERVPRO was always on top of the situation. The crew really helped us with cleaning up the water damage.

Thank you Justin.  Your team did an Excellent job and I was glad to meet them and have Steve on point.  WELL DONE.

Thank you again.  You were MOST responsive, and team SERVPRO did a GREAT JOB.  I will be happy to refer anyone I know that may need your services.

This company has been amazing!  I currently live in Ohio and have an elderly Aunt who lives alone in Waukesha.  I received a phone call after the deep freeze around Christmas that her kitchen pipe had froze and burst flooding her kitchen which in turn flooded her basement.  Not really knowing what to do I got online and searched mitigation companies and called this SERVPRO and spoke with Summer. I was saddened to hear that there was a long backlog; wait list of at least two weeks due to the deep freeze:(. I had called on a Friday and the next Monday I received a phone call from Fernando at SERVPRO stating that there was a cancellation and that they would be heading to my Aunts house!  I think someone was looking down from above.
I don't want to go on and on however these people are ANGELS in disguise.
This was an extremely stressful situation considering we live in Cleveland and would not be able to get to her house for a week or so.  Everyone there treated my Aunt with respect and showered her with support and truly cared about her and her situation. They came in an removed all damaged property and got her house dried out in no time and ready for reconstruction.
Everyone on her team, in the office and all the managers/owners went above and beyond.
If I ever was in this situation again (Praying never again) I would use this company hands down. I HIGHLY RECOMMEND THIS SERVPRO!

First, we would like to thank SERVPRO and Fernando's Team.
We were very pleased with the communication and follow through during the entire mitigation process.
Fernando's Team was patient, helpful and accommodating.

Justin and his team were extremely helpful. They were on time, professional, and very transparent through the process of the job. The quote was fair and they were all very personable and kind. If we ever needed work done again, I’d call them in a heartbeat.

A 5 star rating under represents how amazing this company and it's workers, specifically Travis are.  Following a heavy rain, hundreds of basements in our town flooded.  Every water removal company was booked and no one was taking calls (if you've had a crisis like this, you know how scary and frustrating it is to feel like no one is around to help).

I called SERVPRO of SW Waukesha County and even though they had over 100 estimates requested that day alone, someone answered immediately and talked me through the entire process.  That was Travis.  Travis took time to talk me through what to do, what to expect, and even who to call.  He gave me a personal phone number and told me to call him with any questions.  We eventually went with a different mitigation company because SERVPRO had so many requests and when I called Travis to let him know we went elsewhere, he wasn't upset and didn't try to convince us to go with SERVPRO.  Instead, he talked me through what the mitigation person would do, what it should cost, and how long it would take.  Even though he wasn't getting paid, he generously acted as a consultant so my wife and I got our basement repaired for a fair price.

SERVPRO, and Travis specifically, are a rare company where they actually care about the people who come to them more than the bottom line.  I could not recommend them more.

SERVPRO was always on top of the situation. The crew really helped us with cleaning up the water damage.

Thank you Justin.  Your team did an Excellent job and I was glad to meet them and have Steve on point.  WELL DONE.

Thank you again.  You were MOST responsive, and team SERVPRO did a GREAT JOB.  I will be happy to refer anyone I know that may need your services.