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Terms of Website Use

servpro.com

This website is maintained by Servpro Industries, LLC as manager on behalf of Servpro Franchisor, LLC (hereinafter collectively referred to as "SERVPRO"), the company that sells and supports franchises*** utilizing the SERVPRO® trademark and business system. By using this website, you are agreeing to our Terms of Website Use, which may change from time to time. Please be sure to visit this site and web page often to see if anything has changed. If we post changes and you continue to use the site, you will be deemed to have agreed to the changes.

INTELLECTUAL PROPERTY:

SERVPRO has sole ownership of all of the logos, trademarks, artwork, phone numbers, sounds, audio and video, information, documents, and content used in connection with this website or posted on this website, including those periodic changes and additions to the site and the information on, and content of the site.

SERVPRO retains copyrights to all information, materials, graphics, and content of copyrightable nature posted on this website. Certain information is reprinted and posted on this website with permission from others. Any copying, dissemination, or reuse of any of the material on, or contents of this website is strictly forbidden without the prior written release or permission of SERVPRO.

DISCLAIMER: 

SERVPRO makes no warranties of any kind, whether expressed or implied, as to the accuracy, reliability, or completeness, of any information or content provided on this website. SERVPRO specifically disclaims any express or implied warranties of merchantability or fitness for a particular use or purpose and any warranty of non-infringement, with respect to the content of, and information on this website. All of the information, documentation, artwork, trademarks, audio, video, and other content of this website is strictly made available on an “as is” basis without warranty of any kind.

THIRD PARTY WEBSITES:

SERVPRO may provide on this website, hyperlinks to third-party websites as a convenience to users of this website. SERVPRO does not review, or control the third-party websites, and SERVPRO is not responsible for the information on, and contents of any hyperlinked third-party websites or any hyperlink in any hyperlinked website. Therefore, the terms and conditions set forth in this Terms of Website Use, and the liability limitations set forth below, fully apply to any and all such third-party websites connected by any hyperlinks.

SERVPRO does not endorse, recommend, or approve any third-party website hyperlinked from this website. With respect to any information appearing on any site linked to this site, SERVPRO advises the users of this website that reliance on such information should only be made or undertaken after the user’s independent review of its accuracy, completeness, and authenticity.

You should review the privacy policy of each internet site linked to this site, and you should also review the terms of use of any linked site. The sites that are linked to this website are not subject to these Terms of Website Use, and they may have different terms of use, and they may have an additional or different privacy policy concerning any data that they access through your utilization of their site. In any event, SERVPRO is not responsible for any use of your information or data by any hyperlinked site.

LIMITATION OF LIABILITY:

Under no circumstances will SERVPRO, its affiliates, related companies, or their employees or agents be liable for any improper or incorrect use of, reliance upon, or reference to any of the information or content contained on this website, or on any linked Internet address; or for any damages suffered from the direct or indirect use of, reliance upon, or reference to any of the information or content on this website or upon any linked Internet site. Under no circumstances shall SERVPRO be liable under any theory of recovery, at law or at equity, for any types of damages, including, without limitation: direct, indirect, special, incidental, consequential, or punitive damages, or for loss of use, or lost profits, which arise out of or relate in any manner to the use, performance of, reliance upon, or access to any information, services, software, documents, or content originating from or with respect to this website, or any linked Internet address.

GOVERNING LAW:

 Any claims that arise out of, relate to or are connected with the website, materials and content contained on this website or any link to an Internet address, shall be governed by, and construed in accordance with, the laws of the State of Tennessee. Any action commenced with respect to this website which concerns this website in any way shall be venued in either a Federal District Court located in Nashville, Tennessee, or a court located in Sumner County, Tennessee, and all such persons making such claims consent to the jurisdiction of such courts for these purposes. TO THE FULL EXTENT PERMITTED BY LAW, THERE SHALL BE NO RIGHT OR AUTHORITY FOR ANY CLAIMS TO BE ARBITRATED OR LITIGATED IN COURT ON A CLASS ACTION OR CONSOLIDATED BASIS ON BEHALF OF OTHER USERS OR CUSTOMERS OR OTHER PERSONS SIMILARLY SITUATED, OR BROUGHT IN A PURPORTED REPRESENTATIVE CAPACITY ON BEHALF OF THE GENERAL PUBLIC (SUCH AS A PRIVATE ATTORNEY GENERAL).

SEVERABILITY:

If any provision of these Terms of Website Use is held by a court of competent jurisdiction to be contrary to law, such provision will be changed and interpreted to best accomplish the objectives of the original provision to the fullest extent allowed by law and the remaining provisions of these Terms of Website Use will remain in full force and effect.

INDEMNITY:

You agree to indemnify, defend and hold harmless SERVPRO, its subsidiaries, franchises and affiliates, and their respective officers, agents, partners and employees, harmless from any loss, liability, claim, or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of this Site in violation of these Terms of Use and/or arising from a breach of these Terms of Website Use and/or any breach of your representations and warranties set forth above and/or if any material that you post using this Site causes us to be liable to another.

WAIVER:

SERVPRO’s failure at any time to require performance of any provision of these Terms of Website Use or to exercise any right provided for herein will not be deemed a waiver of such provision or right. All waivers must be in writing.

Unless the written waiver contains an express statement to the contrary, no waiver by of any breach of any provision of these Terms of Website Use or of any right provided for herein will be construed as a waiver of any continuing or succeeding breach of such provision, a waiver of the provision itself, or a waiver of any right under these Terms of Website Use.

MODIFICATION:

We reserve the right at any time and from time-to-time to modify, edit, delete, suspend, or discontinue, temporarily or permanently this Site (or any portion thereof) and/or the information, materials, products and/or services available through this Site (or any part thereof) with or without notice. You agree that we shall not be liable to you or to any third party for any such modification, editing, deletion, suspension, or discontinuance of this Site.

ENTIRE AGREEMENT:

These Terms of Website Use (together with our Privacy Policy and any Privacy Notices or click-through agreements applicable to you) contain the entire understanding and agreement between you and SERVPRO with respect to this Site and supersede all previous communications, negotiations, and agreements, whether oral, written, or electronic, between you and SERVPRO with respect to this Site and your use of this Site.

***SERVPRO franchises are independently owned and operated.

What our
customers are saying

Great job by Jayson and Devin in handling the damage caused by our leak. Good communication. Explained the process well. Polite, professional and respectful of my home.

Aaron N.
Puyallup

excellent service and they found my mother's picture which is irreplaceable. thank you all so much!!! Ninoska,Trennese,Darren,Erick,
Robert,Milton.

Lynne Lowry
Enumclaw

Our team, Nicosia, Milton, Eric, Arturo and Robert were amazing with our packout! They were professional and kept us updated at all times about what was going on. I would recommend them to everyone!

Lauren Winner
Auburn

SERVPRO is a fantastic company that people can trust to provide exceptional service.

Wade C.
Sumner

JJ and Glen definitely deserve a raise! They were so professional and helpful. JJ took so much time to explain things to me and answered any and all questions. They do this kind of thing everyday, but they understand we do not, and have so much patience for that. Just an all around a great experience in a time when it can be very stressful. Thank you for being so kind to my child he thinks you guys are super hero’s who came to save the day! THANKS SO MUCH JJ and GLEN!

Amanda Morgan
Auburn

Ninoska's entire team was AMAZING! Minooka, Robert, Arturo, Manuel, Luis, Amina, Lenox, Daren, Eduardo, Noha, Eliah, Tennessee, Devin, Milton and Luanne, it took this entire team to make our pack-up and move-out run smoothly. Believe me, this was a big, painstaking job being done during the hottest days of this year. Each one of these young adults showed up each day with a big smile on their face and maintained a great attitude all day long. I cannot thank them enough for all of their extra TLC!! Thank you! Tammi Black

Tammi Black
Auburn

Rob & Trenton have been out taking care of our house this week and did an excellent job. Great communication, care, and went the extra mile to make sure things were done right. Highly recommend SERVPRO Puyallup/Sumner.

Josh W.
Sumner

I recently had a water line break in my 4 yr old home soaking my living room and kitchen. After trying to tackle the clean up of all the water on our own we knew it was more than we could handle. I called up SERVPRO right away since I had worked with them in the past yrs. Here it was 1:00am my team showed up and got right to work on our home. My entire team that has been assigned to overseeing our reconstruction project has been very professional, respectful, friendly, understanding and I have got to say their communication has been top notch! The team has consistently made it feel like they were not strangers in our home which we absolutely appreciate! I want to give MANY THANKS to my SERVPRO team. You all are very hard quality workers & Absolutely Rock! LET THE RECONSTRUCTION BEGIN

Suzanne J.
Puyallup

Luanne, Milton, Arturo and Trenesse are professional, friendly, courteous and timely. They made a very difficult time/situation a lot easier. We can't thank them enough the A TEAM!!!

Monica A.
Sumner

Great job by Jayson and Devin in handling the damage caused by our leak. Good communication. Explained the process well. Polite, professional and respectful of my home.

Aaron N.
Puyallup

excellent service and they found my mother's picture which is irreplaceable. thank you all so much!!! Ninoska,Trennese,Darren,Erick,
Robert,Milton.

Lynne Lowry
Enumclaw

Our team, Nicosia, Milton, Eric, Arturo and Robert were amazing with our packout! They were professional and kept us updated at all times about what was going on. I would recommend them to everyone!

Lauren Winner
Auburn

SERVPRO is a fantastic company that people can trust to provide exceptional service.

Wade C.
Sumner

JJ and Glen definitely deserve a raise! They were so professional and helpful. JJ took so much time to explain things to me and answered any and all questions. They do this kind of thing everyday, but they understand we do not, and have so much patience for that. Just an all around a great experience in a time when it can be very stressful. Thank you for being so kind to my child he thinks you guys are super hero’s who came to save the day! THANKS SO MUCH JJ and GLEN!

Amanda Morgan
Auburn

Ninoska's entire team was AMAZING! Minooka, Robert, Arturo, Manuel, Luis, Amina, Lenox, Daren, Eduardo, Noha, Eliah, Tennessee, Devin, Milton and Luanne, it took this entire team to make our pack-up and move-out run smoothly. Believe me, this was a big, painstaking job being done during the hottest days of this year. Each one of these young adults showed up each day with a big smile on their face and maintained a great attitude all day long. I cannot thank them enough for all of their extra TLC!! Thank you! Tammi Black

Tammi Black
Auburn

Rob & Trenton have been out taking care of our house this week and did an excellent job. Great communication, care, and went the extra mile to make sure things were done right. Highly recommend SERVPRO Puyallup/Sumner.

Josh W.
Sumner

I recently had a water line break in my 4 yr old home soaking my living room and kitchen. After trying to tackle the clean up of all the water on our own we knew it was more than we could handle. I called up SERVPRO right away since I had worked with them in the past yrs. Here it was 1:00am my team showed up and got right to work on our home. My entire team that has been assigned to overseeing our reconstruction project has been very professional, respectful, friendly, understanding and I have got to say their communication has been top notch! The team has consistently made it feel like they were not strangers in our home which we absolutely appreciate! I want to give MANY THANKS to my SERVPRO team. You all are very hard quality workers & Absolutely Rock! LET THE RECONSTRUCTION BEGIN

Suzanne J.
Puyallup

Luanne, Milton, Arturo and Trenesse are professional, friendly, courteous and timely. They made a very difficult time/situation a lot easier. We can't thank them enough the A TEAM!!!

Monica A.
Sumner

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.