General Cleaning and Janitorial Services

A most excellent company. Responsive, thorough, very careful with owners' property. Working crew most professional. Management Kevin Lancaster and the crew were the best. 100% would use them again.

Firstly, this review is going to sound like it was planted here by a bot or SERVPRO employee or some such thing. It is not. My wife and I moved here to Salem, VA in October from Burbank (Los Angeles), CA. Our sewer main exploded into our basement from its bathroom last Monday, the 27th of March.  Thank God for insurance, and thank God for SERVPRO. I have to tell you, I have never seen an outfit more organized, more courteous, more helpful, more knowledgeable nor more outright friendly as these people from Roanoke SERVPRO. I just know I'm going to forget someone, but here they are, Melina, Scott, Dakota, Sean, Mitzi, Justin, and Cindy - and managers Morgan and Robbie and even the Vice President, Kevin Lancaster stopped by. This was manpower, ladies and gentlemen, and the force and wherewithal with which they attacked this sewage-y mess in our basement was astonishing. The day after the overflow they were here, and that night the entire basement carpet, tile flooring in the bathroom and on the stairwell stoop were completely torn out and the floor disinfected. The baseboards were all removed; the walls were all opened up to the studs up to 18 up from the floor and everything inside disinfected so that their blowers could dry what was inside and clean air could flow in and out of the area. They were here Tuesday through today, Monday, one week, and both days on the weekend included. They would call ahead and ask if was okay for them to come over and totally accommodated our schedule and our wishes. This company provides phenomenal service and organization, have no doubt about that - we do not take those qualities lightly. When you don't know anybody in or around a place you just moved into, you cannot make enough new friends. I consider all the good, kind folks down at the Roanoke SERVPRO to be our friends from now on. They certainly are our heroes

Kevin and his team did an AWESOME job on my basement! I had black mold EVERYWHERE! They removed all the items with black mold and COMPLETELY cleaned the basement. It looks AWESOME! They are professional, friendly and courteous. I would highly recommend them! They are knowledgeable and know what they are doing!

Thank you Dakota and Cindy and Robbie for saving my floors after the washer made a flood. Dakota and Cindy worked hard for us for a week to dry out our beautiful wide plank pine floors. They kept it light and fun and were a real joy to have in my home. SERVPRO came through for us. Give thanks.

I have been an Industrial Hygienist in the Western Virginia region for 20 years.  In that time frame, I have worked with many restoration companies and have found SERVPRO RMP to consistently be among the best.  The level of training their Production Managers and Workers receive is top notch and their client service and attention to detail has always impressed me.  I have reviewed their work on behalf of clients to include water damage mitigation, mold remediation, trauma scene cleanup, sewage contamination abatement, hazardous materials cleanup, among other services and am always inspired by their work ethic, diligence and professionalism. 

In the world we live in today, most experiences have become negative, and I just wanted to take a minute to let you know what a wonderful job Matt Collins did on our carpet cleaning at our old house. We lived there for 12 years and never had them cleaned professionally. There were stains that I knew would not come up, but he managed to get just about all of them up. I was able to pay over the phone, and everybody was so nice to me. I am sincerely appreciate.

Art and Matthew cleaned the vent work at my home on Wednesday. They did a great job and I was glad to meet them. They were courteous and helpful. They were careful when moving furniture and accepted my suggestions with a friendly smile. They worked together well and the job went smoothly. Thank them for a job well done!

Matt did a super job (cleaning our carpets) and was exceptionally pleasant.

I cannot say enough good things about this company and employees. In February a terrible accident happened at my house in my garage. A man was working on my sister's car and it fell on him, almost crushing his head. He suffered traumatic head injuries but thank God he is going to be okay. I have never seen so much blood!! On a Saturday evening their crew, headed up by Dakota who was amazing, came to my home and cleaned my garage spotless. The whole experience was made so much easier because of the kindness and compassion of their crew, management and everyone involved. They are true professionals!! I have never had such a horrible experience that will be with me for a lifetime, but it was made so much easier when dealing with a company that has a true heart for their customers. I highly recommend SERVPRO to everyone....they're a company that cares about more than money. THANK YOU SERVPRO!!

A most excellent company. Responsive, thorough, very careful with owners' property. Working crew most professional. Management Kevin Lancaster and the crew were the best. 100% would use them again.

Firstly, this review is going to sound like it was planted here by a bot or SERVPRO employee or some such thing. It is not. My wife and I moved here to Salem, VA in October from Burbank (Los Angeles), CA. Our sewer main exploded into our basement from its bathroom last Monday, the 27th of March.  Thank God for insurance, and thank God for SERVPRO. I have to tell you, I have never seen an outfit more organized, more courteous, more helpful, more knowledgeable nor more outright friendly as these people from Roanoke SERVPRO. I just know I'm going to forget someone, but here they are, Melina, Scott, Dakota, Sean, Mitzi, Justin, and Cindy - and managers Morgan and Robbie and even the Vice President, Kevin Lancaster stopped by. This was manpower, ladies and gentlemen, and the force and wherewithal with which they attacked this sewage-y mess in our basement was astonishing. The day after the overflow they were here, and that night the entire basement carpet, tile flooring in the bathroom and on the stairwell stoop were completely torn out and the floor disinfected. The baseboards were all removed; the walls were all opened up to the studs up to 18 up from the floor and everything inside disinfected so that their blowers could dry what was inside and clean air could flow in and out of the area. They were here Tuesday through today, Monday, one week, and both days on the weekend included. They would call ahead and ask if was okay for them to come over and totally accommodated our schedule and our wishes. This company provides phenomenal service and organization, have no doubt about that - we do not take those qualities lightly. When you don't know anybody in or around a place you just moved into, you cannot make enough new friends. I consider all the good, kind folks down at the Roanoke SERVPRO to be our friends from now on. They certainly are our heroes