Meet Our Team
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SERVPRO of Baytown / Channelview
Susan Meacham
Susan Meacham is the Owner/CEO of SERVPRO of Baytown/ Channelview. She is passionate about making sure each and every client is satisfied with our services.
Allison Morgan
Allison Morgan is the Job File Manager for SERVPRO of Baytown/Channelview. She effectively communicates with customers, office workers, production team and insurance personnel. Allison is a mover and shaker at SERVPRO! In addition to overseeing and ensuring the accuracy of all job files, she creates daily crew schedules. Allison’s service allows us to efficiently serve our customers and provide an orderly work schedule for our employees.
Mel Hernandez
Mel Hernandez serves as the Operations Manager for SERVPRO of Baytown/Channelview. He develops, oversees and provides training for all production team members. In addition, he assists the administration and marketing department with their specialized training. Mel not only provides training for various departments, but he monitors the effectiveness of the company trainings as well. Furthermore, he conducts quality assurance tests to ensure the training standards are being fully executed in the field. Mel’s strong organization skills and knowledge allow us to accurately and efficiently provide the best service for all customers.
Jon Gregoire
Jon Gregoire is our Mold Production Manager for SERVPRO of Baytown/Channelview. He manages the production team and jobs to assure they are efficient and meet SERVPRO standards. In addition to coordinating jobs for team members, Jon supervises production and monitors all jobs from beginning to end. Furthermore, he provides and communicates clear and accurate pretesting, scoping of services and job estimates. Lastly, he builds long lasting relationships with commercial, insurance and residential clients. Jon’s supervising and outreach allows us to perform excellent service and reach more people.
What our
customers are saying
This company does it all and did it all for me. From removing mold to getting rid of water damage and even fire damage. No job too big or small for SERVPRO. And every customer is important.
I have found SERVPRO to be a very reputable organization. They delivered on the promises they gave us and we could not be any more satisfied with their customer service. Thank you SERVPRO.
Sam and Xavier were very professional. They answered all of my questions and explained everything that they were doing beforehand.
Mecedes, Rashad and the fire team were very detailed. They explained everything they were going to do. I would recommend their service anytime.
They originally estimated that it would take around 2.5 days to do the work they needed to do at my house. Rashad Kennedy came with a crew and will be getting it done in only a day and a half.
Ms. Renee, Korina, and Anthony Lee, they were very polite and professional about their appearance and took care of business in a timely fashion to accommodate all of us here at Schlumberger.
We were very pleased with their services and they were very professional. Julian was a very pleasant person and knowledgeable to speak to.
This review is for Kevin Wilkes and Oscar. I strongly recommend this company and also thank you Kevin and Oscar for your honesty and help you guys are amazing thank you.
Felton is awesome. Very informative and professional, makes you feel like he is part of the family. The pack and go girls were great and friendly. The two guys who packed my stuff on the truck were very good and packed things well. I would definitely recommend to anyone if you ever need assistance with damages to your house. The folks are awesome.
This company does it all and did it all for me. From removing mold to getting rid of water damage and even fire damage. No job too big or small for SERVPRO. And every customer is important.
I have found SERVPRO to be a very reputable organization. They delivered on the promises they gave us and we could not be any more satisfied with their customer service. Thank you SERVPRO.
Sam and Xavier were very professional. They answered all of my questions and explained everything that they were doing beforehand.
Mecedes, Rashad and the fire team were very detailed. They explained everything they were going to do. I would recommend their service anytime.
They originally estimated that it would take around 2.5 days to do the work they needed to do at my house. Rashad Kennedy came with a crew and will be getting it done in only a day and a half.
Ms. Renee, Korina, and Anthony Lee, they were very polite and professional about their appearance and took care of business in a timely fashion to accommodate all of us here at Schlumberger.
We were very pleased with their services and they were very professional. Julian was a very pleasant person and knowledgeable to speak to.
This review is for Kevin Wilkes and Oscar. I strongly recommend this company and also thank you Kevin and Oscar for your honesty and help you guys are amazing thank you.
Felton is awesome. Very informative and professional, makes you feel like he is part of the family. The pack and go girls were great and friendly. The two guys who packed my stuff on the truck were very good and packed things well. I would definitely recommend to anyone if you ever need assistance with damages to your house. The folks are awesome.
About Us
SERVPRO of Baytown/Channelview is one of the top performing restoration and mitigation companies in the greater Houston area. We have serviced Baytown, Lynchburg and more surrounding areas for years. Our dedicated fire and water, cleanup and restoration, teams are expertly trained to be able to restore both residential homes and commercial buildings. Our goal is to restore your home or business back to pre-loss conditions or "Like it never even happened."
Our office is ranked one of the top in the nation supporting local "everyday" disasters including sewage backups, mold remediation, water damages caused by pipes to leaking roofs, home fires to chemical fires. In addition we are a part of the nation's largest storm response team traveling the entire Texas coast line and Gulf States region responding to hurricane and rain storm events.
SERVPRO of Baytown/Channelview works directly with insurance companies to determine the proper scope of work and can bill your insurance company directly. We have an established relationship with nearly all national carriers an work with local insurance providers also. If you feel that your claim is not covered by insurance we can also assist it claims that are self paid.
We are proud to have all of our Crew Chiefs and Production Managers certified with IICRC, the national industry leader in restoration standards. We are also dedicated to continued education and additional training and have advanced certifications, are certified OSHA compliant, and certified to recover biohazard losses by American Bio Recovery Association.
Contact us direct at (281) 422-7292 any time, day or night, our crews are available for immediate dispatch 24 hours a day, 7 days a week and 365 days a year.
