Meet Our Team

Mike Knight is the Restoration Operations Manager at SERVPRO Team Dixon, leading water mitigation efforts and large-scale restoration projects with over 25 years of hands-on experience. Known for his “there is NO box” approach to problem-solving, Mike brings innovation, calm, and confidence to every job, helping people restore their homes and businesses during difficult times.

Austin Cerwinske has spent the past seven years with SERVPRO of Belle Meade, thriving in the fast-paced world of restoration. He enjoys being on the move, meeting new people, and helping them restore their properties, preferring hands-on work over sitting at a desk.

Brandon Miner is a Restoration Manager at SERVPRO Team Dixon, where he oversees water, fire, mold, and Biohazard restoration projects from start to finish. He coordinates with customers, insurance carriers, and technicians to ensure each job runs smoothly and efficiently.

Adienna started at SERVPRO in July, 2021 as Administrative Assistant, but it quickly became apparent that she was exceptionally talented in multiple areas and was promoted to Executive Assistant to the Owner shortly thereafter. She adds tremendous value to our company and does it all with a servant's heart.

Joey Ellis is a Business Development Executive at SERVPRO in Nashville and is known as the go-to problem-solver for GMs, engineers, and builders across the city. When disaster strikes from fire, water, mold, or even a 20-story sign repair, Joey gets the call and delivers fast, discreet, no-drama solutions.

Since 2006, Rob Dixon has led SERVPRO®; with a steadfast commitment to excellence in restoration and reconstruction services. With nearly two decades of experience in the industry and a host of professional certifications, Rob is passionate about developing people and building a company culture rooted in trust, stewardship, and service.

Rob’s leadership philosophy is simple but powerful: take care of our team so they can take care of our customers. Under his guidance, SERVPRO®; has become known not just for its high-quality work, but for its people-first approach.

When he’s not leading the charge at SERVPRO®;, Rob enjoys time with young family, traveling, staying active in his church, watching sports, and creating memories that matter.

Shannon Warner is the Director of Business Development for Team Dixon, where she leads with heart, purpose, and a passion for service. Since joining SERVPRO in 2017, Shannon has become a trusted partner in emergency preparedness and response, especially within the commercial real estate space.

Keith is an integral member of the SERVPRO of Belle Meade/West Nashville team where he excels on the operations side of things. Keith supports operations in several departments including fleet services, warehouse management, property management, and equipment maintenance. Additionally, he supports the office staff as well. Outside of work, Keith enjoys spending time with his grandchildren, playing the guitar, and shooting.

Roddy Richardson is a Business Development Executive who works to build long-term relationships with clients and to serve as a trusted advisor, especially during times of loss. His role centers around support, trust, follow-through, and aims to be a consistent, dependable resource for those he works with.

Rachel Hutton is the Office Manager at SERVPRO Team Dixon, known affectionately as the “sun” of the organization. She keeps operations running smoothly by managing scheduling, customer service, estimating, financials, collections, training, and more—with efficiency, grace, and a team-first mindset.

Austin is a Project Manager in the Team Dixon Construction Division. Originally from North Carolina, Austin moved to Nashville in 2022 after earning a degree in Construction Management from East Carolina University. Since entering the construction industry in 2017, he has gained experience across residential, commercial, and public infrastructure projects. Austin joined the SERVPRO team in 2023 and takes great pride in his work, striving to uphold the highest quality standards in every project. Outside of work, he enjoys traveling, collecting bourbon, and spending time with friends and family.

Ryan is a Project Manager in the Construction Division. Ryna has spent the past 14 years in the construction and restoration industry, earning multiple certifications along the way. As a Middle Tennessee native, he has called Nashville home for the last 20 years. When Ryan is not working, you’ll find him traveling, playing golf, or cheering on Nashville’s local teams. But above all, the best part of his life is his wife and two daughters.

Paul is the Construction Division Estimator, has 15 years of experience in the construction industry, and holds a degree in engineering from the University of Tennessee, Knoxville. A lifelong resident of Middle Tennessee, Paul has called Gallatin home, except for his time in Knoxville during college. He and his wife, Kelly, have been happily married for 20 years and have two children, Luke (17) and Katherine (14). Their family is actively involved at First Baptist Church Hendersonville where Paul is a deacon and a member of the Stewardship Committee.

Martye has been with SERVPRO Team Dixon’s repairs division since July 2021, serving as the Construction Coordinator. With a passion for communication and organization, Martye is often the first point of contact for clients and partners, ensuring smooth project coordination and timely updates. She is proud to work alongside such a talented and dedicated team, bringing professionalism and expertise to every project.

Jonathan Merryman is a Restoration Supervisor at SERVPRO of Belle Meade/West Nashville, specializing in water damage mitigation and indoor air quality. With over six years of industry experience, he holds IICRC certification in Water Damage Restoration and NADCA certification in air duct cleaning. He’s passionate about helping homeowners recover from disaster and takes pride in making the process as smooth as possible.

Matt Seay is the Fire and Contents Division Restoration Manager at SERVPRO Team Dixon. He manages and coordinates all projects involving fire damage and contents restoration services, as well as deodorization and general cleaning services. He approaches every project with a focus on empathy, stewardship, and customer experience.

Owen Tidwell is a dedicated Property Restoration Inspector with over 15 years of experience in estimating property damages, offering in-home inspections and estimates for both mitigation and repairs. He understands how stressful unexpected property damage can be and is committed to guiding homeowners through each step of the process, providing reassurance and clarity.

Angela joined SERVPRO in 2023 as a receptionist and transitioned into the Job File Coordinator role in early 2025. Often the first point of contact for customers facing water, fire, or mold damage, she provides clarity and comfort during stressful times. With a degree in Child Development and Family Studies, Angela brings years of experience supporting families in crisis through roles in domestic violence services, healthcare benefits, and kidney care.

Alan Hardison is the General Manager of SERVPRO Team Dixon, where he leads operations across multiple franchise territories with a focus on trust, accountability, and team culture. With roots in insurance and a restoration career that began in 2009, Alan is known for his strategic mindset, operational insight, and genuine care for people

Polly Carman is a Job File Coordinator at SERVPRO of Belle Meade/West Nashville, where she collaborates with customers and managers to ensure that job files are meticulously maintained and processed in accordance with industry standards. With over 15 years of experience, Polly holds certifications in Water Damage Restoration, Fire Damage Restoration, Crew Chief, Carpet Cleaning, Contents Handling, and Xactimate.

Joseph Wheeler is a Fire Restoration Supervisor at SERVPRO Team Dixon. He specializes in fire damage restoration and contents, bringing skill and care to every project he leads.

With two years of experience in the industry and an FSRT certification, Joseph quickly distinguished himself as a dedicated professional, earning a promotion to supervisor within his first year. He takes pride in helping clients recover from fire damage and strives to make the restoration process as smooth and effective as possible.

Cody Garrett is a Restoration Manager at SERVPRO with over five years of experience in water damage mitigation. He leads restoration teams with precision and care, helping home and business owners recover after disasters. Known for his high standards and attention to detail, Cody is a self-described perfectionist who values stewardship, integrity, and responsibility.

Gauge Muncy has worked in the restoration business for almost three years and takes a lot of pride in helping people when they need it most. Gauge currently focuses on growing within SERVPRO and is excited about the path ahead as he builds his career in the industry.

Cody Smith is a Restoration Supervisor at SERVPRO of Belle Meade, known for his technical skill, positive attitude, and customer-first approach. With certifications in Water Damage Restoration (WRT) and Applied Structural Drying (ASD), he brings two years of hands-on experience and a strong commitment to excellence on every job.

Eljay White is a dedicated water mitigation professional with four years of hands-on experience in the restoration industry. Originally from Atlanta, Georgia, he began his career at the entry level and quickly rose to a supervisory role—driven by a strong work ethic, natural leadership, and an unwavering commitment to customer service.

Jonathan Felts is a Restoration Supervisor at SERVPRO, where he leads mitigation projects and on-site crews with a focus on quality, safety, and customer satisfaction. Known for his hands-on leadership style, Jonathan believes in working hard, staying accountable, and always putting the customer first.

Kyle Winland is a SERVPRO technician and Army National Guard soldier with a passion for working on vehicles and shooting in his spare time. Known for being laid-back yet energetic, he’s a fast learner who enjoys picking up new skills and tackling challenges head-on. With over a decade in the military and hands-on experience in restoration, Kyle brings discipline, drive, and versatility to everything he does.

William Callahan is a Restoration Supervisor with SERVPRO Team Dixon, where he specializes in water damage mitigation, mold remediation and HVAC cleaning.

He is passionate about helping people rebuild after disasters and takes pride in making the restoration process as smooth as possible for homeowners.

Yeimy is a Restoration Technician with two years of experience with SERVPRO Team Dixon, specializing in mitigation services. She holds a Water Restoration Technician (WRT) certification and actively continues her professional development to deepen her industry knowledge, enhance her performance in the field, and advance within the company.

Johnathan Upchurch is a Restoration Technician at SERVPRO, bringing over eight years of experience in carpet and upholstery care and more than a year of hands-on restoration work with SERVPRO. He holds an IICRC certification in Carpet and Upholstery Cleaning and is dedicated to delivering high-quality service and care in every job.

Mariangel Infante is a Restoration Technician at SERVPRO in Nashville, TN. Mariangel specializes in water damage restoration and holds a WRT IICRC certification. She’s passionate about helping people recover after disasters and takes pride in leaving a lasting, positive impression on every client.

Dalton Harrison is a Restoration Technician with SERVPRO Team Dixon, specializing in water mitigation and demolition. Known for his hands-on approach and efficient property recovery, he takes pride in helping clients restore their homes and businesses after water damage.

Originally from New Orleans, Ricky moved to Nashville in 2006 following Hurricane Katrina affecting the city. He joined SERVPRO Industries as a Regional Field Operations Manager in 2008 to lead franchises servicing residential and commercial customers recovering from damage to their homes or businesses. Ricky joined SERVPRO in 2025 to lead the construction division.

Bri" Nead is currently serving as an HR Generalist at SERVPRO of Belle Meade. As our Human Resources Generalist, she supports team members and leadership through employee relations, talent acquisition, onboarding, benefits administration, and ensuring compliance with company policies. Her role allows her to be both a resource and an advocate—helping to create a positive and supportive workplace that employees are proud to call home.

Bri’s personal and professional goals are closely aligned: she simply wants to make more people smile—whether it’s by fostering a great work environment or sharing a good laugh outside the office.

Outside of work, Bri is the cool aunt to two awesome nephews and a proud dog mom to her energetic boxer, Cash. She loves traveling, attending live music shows, and has recently gotten into playing pickleball as a fun way to stay active and social.

Cooper is a Construction Technician at SERVPRO of Belle Meade/ West Nashville, where he provides restorative construction services for customers. He loves to meet/ work with many different people and strives to learn as many trade skills as possible so that he can one day become a general contractor of his own. He graduated from Blackman High School in 2023 and has worked jobs in sales/ construction since. In his free time Cooper is an avid drummer and gym goer, and on the weekends, he spends quality time with his five siblings and parents.

Scott is a Construction Project Manager SERVPRO Tea, Dixon, a Tennessee native, and University of Tennessee graduate. With almost 20 years of experience in restoration and construction management, he has established a solid foundation in the industry. Scott is passionate about providing excellent customer service and solving problems. He has been happily married to Ashley for 10 years, and they are the proud parents of two daughters, ages 7 and 4.

Bri" Nead is currently serving as an HR Generalist at SERVPRO of Belle Meade. As our Human Resources Generalist, she supports team members and leadership through employee relations, talent acquisition, onboarding, benefits administration, and ensuring compliance with company policies. Her role allows her to be both a resource and an advocate—helping to create a positive and supportive workplace that employees are proud to call home.

Bri’s personal and professional goals are closely aligned: she simply wants to make more people smile—whether it’s by fostering a great work environment or sharing a good laugh outside the office.

• Outside of work, Bri is the cool aunt to two awesome nephews and a proud dog mom to her energetic boxer, Cash. She loves traveling, attending live music shows, and has recently gotten into playing pickleball as a fun way to stay active and social.

Cooper is a Construction Technician at SERVPRO of Belle Meade/ West Nashville, where he provides restorative construction services for customers. He loves to meet/ work with many different people and strives to learn as many trade skills as possible so that he can one day become a general contractor of his own. He graduated from Blackman High School in 2023 and has worked jobs in sales/ construction since. In his free time Cooper is an avid drummer and gym goer, and on the weekends, he spends quality time with his five siblings and parents.

Scott is a Construction Project Manager SERVPRO Tea, Dixon, a Tennessee native, and University of Tennessee graduate. With almost 20 years of experience in restoration and construction management, he has established a solid foundation in the industry. Scott is passionate about providing excellent customer service and solving problems. He has been happily married to Ashley for 10 years, and they are the proud parents of two daughters, ages 7 and 4.

Originally from New Orleans, Ricky moved to Nashville in 2006 following Hurricane Katrina affecting the city. He joined SERVPRO Industries as a Regional Field Operations Manager in 2008 to lead franchises servicing residential and commercial customers recovering from damage to their homes or businesses. Ricky joined SERVPRO in 2025 to lead the construction division.