About Us
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SERVPRO of Buffalo / Tonawanda
About Us
Since 1972 SERVPRO of Buffalo-Tonawanda is and has been a family operated business serving the communities in Western NY. Bill Sullivan was a manager at the Buffalo Currier Express Newspaper and when he was told the newspaper was folding, he started searching for a new job. He started looking around and discovered SERVPRO. Bill Sullivan was interested in helping others out and investigated purchasing a SERVPRO franchise. Bill took a chance and borrowed money from relatives, and he purchased his first franchise. Being dedicated to his family and his new SERVPRO business he had to have 2 jobs at the same time in order to pay the employees at SERVPRO of Buffalo-Tonawanda. His dedication paid off as he purchased additional franchises building up our reputation in the Buffalo area. Currently his daughter Jennifer Sullivan has taking over the ownership role and handles the operation along with a dedicated team. Jennifer has been in the family business since birth. At 13 years old she would assist with performing small tasks by answering the phone, assisting with payroll and would go out with her father on small cleaning projects. This continued until the college years. Jennifer attending college to become a nurse and decided nursing wasn’t for her. Having the passion to help others she went back into the SERVPRO of Buffalo-Tonawanda family business and has been helping others for 26 years. In her time away from the business, she advocates for autism, pediatric cancer awareness and is on the family council for PTEN awareness while supporting her daughter who courageously overcomes all these obstacles.
SERVPRO of Buffalo-Tonawanda is very active in the community supporting the Red Cross, local chamber events, Summits walk for autism, Danceability, catholic charities and many other groups.
For 50 years we have been taking pride in aiding our customers who are under stress dealing with a water or fire damage in their home. We understand your needs; we have the compassion and we will walk you through every step to get back to your normal.
Service Area
Certifications
- WRT - Water Damage Restoration Technician
- UFT - Upholstery & Fabric Cleaning Technician
- AMRT - Applied Microbial Remediation Technician
- ASD - Applied Structural Drying Technician
- FCT - Floor Care (Hard Surfaces) Technician
- CCT - Carpet Cleaning Technician
- SCI/SPI/SEN - Carpet Inspector
- FSRT - Fire & Smoke Damage Restoration Technician
- OCT - Odor Control Technician
- HST - Health and safety Technician
- ECTP - Employee Certification Training Program
- IICRC Certified Firm
- Respiratory Protection Standard training
- CRT - Color Repair Technician
- RCT - Rug Cleaning Technician
- RRT - Carpet Repair & Reinstallation Technician
Awards
- Outstanding Sales Performance
- 45 Years in Service
- Outstanding Sales Performance
Affiliations
- Western New York Insurance Association
- BOMA
- Institute of Inspection, Cleaning and Restoration Certification – IICRC
- Chamber of Tonawanda
- Insurance Women of Buffalo
- Insurance Club of Buffalo
What our
customers are saying
Prompt and professional
Thank you for all of your help throughout the process.
Thank you for all your help throughout the process.
SERVPRO saved the day.
The Buffalo/Tonawanda SERVPRO franchise did a tremendous job. Their estimate Geoff was very knowledgeable and considerate. Sal and Dave who performed in my home were amazing. They were well trained and efficient. They cleaned up and made it look as if they were never in my home. Very pleased
Very professional, personable, knowledgeable, and patient
Very nice workers. I would recommend them to anybody.
Very talented and professional. Thank you!
Appreciated that they were on time and were conscientious of our property.
The Staff was amazing and the basement looks brand new. It was pricey, but worth it.
Prompt and professional
Thank you for all of your help throughout the process.
Thank you for all your help throughout the process.
SERVPRO saved the day.
The Buffalo/Tonawanda SERVPRO franchise did a tremendous job. Their estimate Geoff was very knowledgeable and considerate. Sal and Dave who performed in my home were amazing. They were well trained and efficient. They cleaned up and made it look as if they were never in my home. Very pleased
Very professional, personable, knowledgeable, and patient
Very nice workers. I would recommend them to anybody.
Very talented and professional. Thank you!
Appreciated that they were on time and were conscientious of our property.
The Staff was amazing and the basement looks brand new. It was pricey, but worth it.