Storm Damage Restoration

SERVPRO of Jackson/Lacey did as excellent job of cleaning and restoration of my home after a leak was discovered in my crawl space. The workers were professional and courteous and went above and beyond!! I highly recommend SERVPRO of Jackson/Lacey.

Wow, let me tell you, I’m so glad State Farm uses SERVPRO what a team of excellent workers they employ. I give them a 20! They are off the hook in customer service and getting the job done making it seem effortless.

I had a pretty big issue with a flood in my bathroom, bedroom and a few smaller rooms.   Roland Miller and his partner Jim did a great job educating me on the process and then performing the required cleanup   They put my mind at ease (as much as possible) given the circumstances.  I recommend them highly.

I want to give a big shout out to SERVPRO of Jackson/Lacey! We woke up to a flood early Sunday morning in our first floor bathroom that leaked down into our basement. I called SERVPRO° at 6:30am and was immediately greeted by Shannon. She could hear the panic in my voice, but she quickly walked me through the process of turning of the water source and assuring me everything would be "Like it never happened". Within 2 hours, a team arrived to clean up! Did I mention this was a Sunday morning?? Jerry and Warner, the crew men, kept me calm while they assessed the flood and damages. They reassured me again and again that this was a simple clean up for them! Within 2 hours they had my home looking like it never happened! Over the next 4 days, Shannon and Julie called us daily to check on the status of the dryers/blowers and to see if we had any questions or concerns. Shannon was wonderful with helping us to navigate filing the claims with our home owners insurance company throughout this process. Jerry and Warner came everyday to check on the blowers and continued to monitor for any potential moisture buildup. Overall, SERVPRO° left our home dry and free from any potential water damage and mold. Thank you SERVPRO for saving the day!!!

Bryan and his team were very professional. Would refer company!

We had a sizable amount of water damage due to a problem with our refrigerator. We notified SERVPRO of Jackson/Lacey on a Wednesday afternoon, and the crew arrived promptly the next morning. Roland and Marvey were wonderful as were the rest of the team. All work to be done was explained clearly and thoroughly. Everyone took the utmost care when moving our furniture and packing contents of the drawers. They made a stressful situation more tolerable. All workers were totally professional, yet extremely personable and friendly. I would highly recommend them to my friends and neighbors and would welcome Roland, Marvey and any of the crew back into my home without hesitation. When the job was finished, we felt as though we were saying goodbye to friends rather than workers! Such a great group of competent and respectful men.

Having everyone involved in the restoration process in our home working tirelessly has been a pleasure. Chris was incredible, keeping us informed of each step required to complete the job and making sure all work was handled professionally and respectfully. We now have beautiful new hardwood floors and carpeting and couldn’t be more pleased with how the friendly and highly competent workers finished the job.

Jerry and Ferney were very professional SERVPRO of Jackson/Lacey technicians and they really helped me with the burst pipe flood. I was grateful for their service!

I couldn’t have made a better decision! This team was truly wonderful! With a basement full of water and no idea what to do or where to start, SERVPRO of Jackson/Lacey showed up in so many ways! Thank you to Julie in the office who is so wonderful and knows how to help you through it all even when the panic wants to win! Jerry and his team were amazing and the young man that kept coming to check everything while it was all drying out! All of them top notch! Thank you all so very much!

I recently had the pleasure of working with Roland and Marvey from SERVPRO of Jackson/Lacey, and I can't recommend them highly enough. Their professionalism and expertise were evident from the start, as they handled my water damage situation with precision and care. They were prompt, thorough, and genuinely invested in restoring my home. Their attention to detail and commitment to customer satisfaction ultimately made a challenging situation much easier to navigate. Thank you, Roland and Marvey, for your outstanding service!

SERVPRO of Jackson/Lacey did as excellent job of cleaning and restoration of my home after a leak was discovered in my crawl space. The workers were professional and courteous and went above and beyond!! I highly recommend SERVPRO of Jackson/Lacey.

Wow, let me tell you, I’m so glad State Farm uses SERVPRO what a team of excellent workers they employ. I give them a 20! They are off the hook in customer service and getting the job done making it seem effortless.