Meet Our Team
Here to Help® 24/7
SERVPRO of The Seacoast
Amy Wallin
Amy Wallin is the Executive Vice President and co-owner of SERVPRO of the Seacoast. She has been with the company since 2001. Amy has a Bachelor's degree from Keene State College, is WRT certified through the IICRC and is a certified lead remediator. In her spare time, Amy loves practicing yoga, enjoying live theatre, singing, and making memories with her husband and two teenaged children.
Russell Turner
Russell Turner has been our excellent Storm Team Manager since 2010. SERVPRO's Storm Team travels Nationwide assisting people in areas where disaster strikes. With Russell at the helm, our Storm Team has traveled to over 15 states. In his spare time, Russell enjoys "grillin' and chillin'" in his fully equipped BBQ/entertainment patio!
Cassie Waterhouse
Cassie Waterhouse is the Office Manager at SERVPRO of the Seacoast. Prior to joining the company in 2011, Cassie pursued Business Management. She is WRT certified by the IICRC. In her spare time, Cassie enjoys enhancing her mindfulness through creating intricate paint by number pieces.
Missy Goodwin
Missy Goodwin is the Staff Accountant at SERVPRO of the Seacoast. She has been with the company since 2012 and has an Associate's degree in Accounting from Hesser College. In her spare time, Missy enjoys gardening and diving into a good book!
Our Office Personnel
Our fabulous office staff!
Left to right: Amy, Cassie, Crystal, and Heather
Heather Napekoski
Heather Napekoski is one of the Administrative Assistants and Human Resources Representative here at SERVPRO of The Seacoast. She joined the company in 2022 with an extensive background in administrative work and customer service. She currently has a degree in Accounting and is pursuing her SHRM Certification. She is WRT certified by the IICRC. When she isn’t working, she enjoys spending time with her family outdoors and curling up with a good book!
Crystal Paul
Crystal Paul is one of the Administrative Assistants here at SERVPRO of The Seacoast. She joined the company in 2022 with over a decade of customer service experience and received a Bachelor's degree in Marketing from Southern New Hampshire University. She is also WRT certified by the IICRC. In her spare time, Crystal enjoys painting and doing something creative with her two children!
Kristin Travers
Kristin Travers is the Inside Estimator and Business Development Director at SERVPRO of the Seacoast. She has been with the company since the fall of 2018 and pursued English at Plymouth State University. Kristin is WRT, FSRT, OCT, UFT, CCT, AMRT, TCST, RRT and HST certified through the IICRC. She is recognized by the IICRC as a Journeyman Water Restorer, Journeyman Textile Cleaner and a Journeyman Fire & Smoke Restorer. Kristin is also a certified RRP Lead Renovator through EPA/HUD.
Rich Shaw
Rich Shaw is the Operations Manager at SERVPRO of the Seacoast and has been with us since 2010. He has over a decade of experience and is WRT, FSRT, TCST, AMRT and ASD certified through the IICRC. He is also RRP certified.
Cam Abbott
Cam Abbott is the Restoration Manager at SERVPRO of the Seacoast and has been with us since the winter of 2022. He has over a decade of experience in the industry and is recognized by the IICRC as a Triple Master in Water, Fire and Textiles.
Jesse Oxner
Jesse Oxner is a Project Manager at SERVPRO of the Seacoast. He is a United States Marine Corps Veteran and has been with us since 2008. He is certified in WRT, TCST, CCT and AMRT through the IICRC. He is also Lead certified.
Gary Adams
Gary Adams is the Warehouse Manager at SERVPRO of the Seacoast. He has several years of experience and is WRT certified through the IICRC and is a certified lead remediator.
Our Technicians
We are very proud of the great work our production team performs! Our technicians all hold certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC).
What our
customers are saying
Shane and the SERVPRO team made a very stressful time feel so easy and worry free. We were overwhelmed with steps, process, etc....and the team just made it easy and through open/consistent communication and service, we feel great about the partnership and confident in the work. While we hope this never happens again, I know who my first call will be to. Thanks SERVPRO!
We had such a fantastic experience regarding an emergency mitigation of a flooded crawlspace in our home. Becky, the project manager, was super helpful from start to finish. After explaining the issue, she was at our house within twenty minutes and already figuring out a plan of action. She sent two technicians, Allen and Emily, who were absolutely amazing. They kept us updated and informed every step of the way, and despite the awkward and uncomfortable space they were working in, they remained super pleasant and positive to work with. They were also extremely mindful and considerate of our pets while going in and out by making sure the doors were closed behind them, ensuring our little escape artists were safe. After the job was completed, they realized that the problem wasn't yet solved. They diagnosed the issue and come to find out, the ground water was coming through our foundation and rising fairly rapidly. Because of our broken sump pumps, the water was not relocating as needed. When Allen gave us the news, I was definitely nervous as to what the next steps would be. He quickly reassured me that we would be able to find a solution and called his Mitigation Manager, Cam, right away to reiterate the issue and see what they could do to help. Cam then offered to leave the company's sump pump at our home, free of charge, while our plumber installs a new one, that way we will stay ahead of the water and not be in another super unfortunate flooding situation. I thought that was so gracious and unexpected. I will recommend this company, Becky, Allen, Emily and Cam to anyone and everyone suffering with similar issues as ours. Although I don't want to have to call them again (in hopes I no longer have water issues in the future), I would be beyond happy and grateful to work with any of them at any time. Thank you so very much again. The Boylans
Due to the epic rainstorm a couple weeks ago, we were in need of Water Remediation in a property that we had recently put up for sale. From my initial contact to set-up an inspection to meeting with Jessie for an estimate the process was efficient, communication was timely and most importantly Jessie's team competently did their job. Given that the property was almost 2 hrs. away, it was important to be able to trust that the job was done and done right. Jessie and his team surpassed our expectations. If you want a job done right which is hard to find these days, do not hesitate to call Service Pro of Dover.
Must say I am very impressed with the help and the experience working with this company. From the person who took my call (apologies I don't recall the person's name, but she was excellent in caring about my home recently flooding in Maine.) To Rory Behrle and the team of people he immediately dispatched to our home, all is one day. Literally took him less that 8 hours to dispatch a team to start drying out our home. I haven't had a great track record in selecting quality contractors in the past, but so far, although stressful (given the flooding circumstances), this team has been outstanding.
Services: Insulation removal. Mold mitigation and cleaning. Insulation reinstallation. Positive: Punctuality, Quality, Professionalism, Thoroughness Excellent crew! Crew leader Ross promoted a positive work environment. He went above and beyond what I expected leaving me with a very positive attitude towards SERVPRO! Geovanie and Guilherme were awesome on the first day removing the insulation and should be commended on their hard work in a cold uncomfortable confined space. Ross and Andy did a commendable job reinstalling the new insulation and making sure all the surfaces were cleaned and treated. I will definitely recommend this company to address and remedy whatever issues you may encounter regarding emergencies, water damage, mold mitigation etc.
Becky and her team were amazing! They were very helpful, understanding, and thorough when it came to dealing with unexpected kitchen rodents in our new house. Andy, Justin, Jake, and Caleb went above and beyond to make sure that everything was taken care of, and Becky was an outstanding point of contact and incredibly knowledgeable. I really hope that nothing else happens, but I know who I'm calling if it does!
When I first contacted SERVPRO I was apprehensive, turns out it was the best thing I did. I had no idea how to address the mold problem that had crept up on my property, Shane spent all the time I needed for him to share his knowledge with me, and build me a road map to cleaning my property. Andy, and Jake arrived shortly after to take away old moldy property for disposal and cleaned and sanitized my carpets. All at a very fair price. Don’t let the initial charge to assess the property scare you off, it was well worth it, and it comes off at the end of the project. I highly recommend these people.
SERVPRO responded quickly to remediate a water damage problem caused by faulty AC drainage. Their office and onsite staff were professional in our interactions with them, and the work was done neatly and expeditiously with minimal disruption to our household.
The work was outstanding, with excellent communication throughout the job.
Shane and the SERVPRO team made a very stressful time feel so easy and worry free. We were overwhelmed with steps, process, etc....and the team just made it easy and through open/consistent communication and service, we feel great about the partnership and confident in the work. While we hope this never happens again, I know who my first call will be to. Thanks SERVPRO!
We had such a fantastic experience regarding an emergency mitigation of a flooded crawlspace in our home. Becky, the project manager, was super helpful from start to finish. After explaining the issue, she was at our house within twenty minutes and already figuring out a plan of action. She sent two technicians, Allen and Emily, who were absolutely amazing. They kept us updated and informed every step of the way, and despite the awkward and uncomfortable space they were working in, they remained super pleasant and positive to work with. They were also extremely mindful and considerate of our pets while going in and out by making sure the doors were closed behind them, ensuring our little escape artists were safe. After the job was completed, they realized that the problem wasn't yet solved. They diagnosed the issue and come to find out, the ground water was coming through our foundation and rising fairly rapidly. Because of our broken sump pumps, the water was not relocating as needed. When Allen gave us the news, I was definitely nervous as to what the next steps would be. He quickly reassured me that we would be able to find a solution and called his Mitigation Manager, Cam, right away to reiterate the issue and see what they could do to help. Cam then offered to leave the company's sump pump at our home, free of charge, while our plumber installs a new one, that way we will stay ahead of the water and not be in another super unfortunate flooding situation. I thought that was so gracious and unexpected. I will recommend this company, Becky, Allen, Emily and Cam to anyone and everyone suffering with similar issues as ours. Although I don't want to have to call them again (in hopes I no longer have water issues in the future), I would be beyond happy and grateful to work with any of them at any time. Thank you so very much again. The Boylans
Due to the epic rainstorm a couple weeks ago, we were in need of Water Remediation in a property that we had recently put up for sale. From my initial contact to set-up an inspection to meeting with Jessie for an estimate the process was efficient, communication was timely and most importantly Jessie's team competently did their job. Given that the property was almost 2 hrs. away, it was important to be able to trust that the job was done and done right. Jessie and his team surpassed our expectations. If you want a job done right which is hard to find these days, do not hesitate to call Service Pro of Dover.
Must say I am very impressed with the help and the experience working with this company. From the person who took my call (apologies I don't recall the person's name, but she was excellent in caring about my home recently flooding in Maine.) To Rory Behrle and the team of people he immediately dispatched to our home, all is one day. Literally took him less that 8 hours to dispatch a team to start drying out our home. I haven't had a great track record in selecting quality contractors in the past, but so far, although stressful (given the flooding circumstances), this team has been outstanding.
Services: Insulation removal. Mold mitigation and cleaning. Insulation reinstallation. Positive: Punctuality, Quality, Professionalism, Thoroughness Excellent crew! Crew leader Ross promoted a positive work environment. He went above and beyond what I expected leaving me with a very positive attitude towards SERVPRO! Geovanie and Guilherme were awesome on the first day removing the insulation and should be commended on their hard work in a cold uncomfortable confined space. Ross and Andy did a commendable job reinstalling the new insulation and making sure all the surfaces were cleaned and treated. I will definitely recommend this company to address and remedy whatever issues you may encounter regarding emergencies, water damage, mold mitigation etc.
Becky and her team were amazing! They were very helpful, understanding, and thorough when it came to dealing with unexpected kitchen rodents in our new house. Andy, Justin, Jake, and Caleb went above and beyond to make sure that everything was taken care of, and Becky was an outstanding point of contact and incredibly knowledgeable. I really hope that nothing else happens, but I know who I'm calling if it does!
When I first contacted SERVPRO I was apprehensive, turns out it was the best thing I did. I had no idea how to address the mold problem that had crept up on my property, Shane spent all the time I needed for him to share his knowledge with me, and build me a road map to cleaning my property. Andy, and Jake arrived shortly after to take away old moldy property for disposal and cleaned and sanitized my carpets. All at a very fair price. Don’t let the initial charge to assess the property scare you off, it was well worth it, and it comes off at the end of the project. I highly recommend these people.
SERVPRO responded quickly to remediate a water damage problem caused by faulty AC drainage. Their office and onsite staff were professional in our interactions with them, and the work was done neatly and expeditiously with minimal disruption to our household.
The work was outstanding, with excellent communication throughout the job.
About Us
Our team has been proudly serving The Seacoast region and its communities since 1967. With extensive knowledge and experience in the restoration industry, we provide each customer with a tailored solution for any disaster or emergency that threatens their property. All of our technicians are IICRC-certified, ensuring the most effective approach for recovering and restoring any damage to local homes and businesses.
Customer satisfaction is at the heart of everything we do, which is reflected in our numerous awards, including multiple recognitions as a top SERVPRO® franchise. We understand that any emergency threatening your property requires prompt and effective mitigation, restoration, and cleanup, which is why our dedicated technicians are available 24/7 to respond to emergencies and disasters at any time.
While our area is the heart of New Hampshire’s commercial fishing industry, it offers much more than just fishing boats and piers. From Portsmouth to Hampton, we support homes and commercial properties with effective mitigation strategies that save our customers money. We also have many local attractions, from the shops of Hampton Beach to the Seacoast Science Center, that benefit from our large-loss recovery services.
As a locally owned and operated restoration company, we are deeply invested in our community. We understand the importance of giving back and supporting those in need, whether through charitable donations or youth-focused activities. We proudly support the Disabled American Veterans and the Hampton Food Drive, helping those who need it most.
We offer 24/7 support with a full team and state-of-the-art equipment to restore damage from water, fire, mold, storms, and flooding. With our fast-paced, experienced team, we make it "Like it never even happened."
