Gray Summit Cleanup and Restoration

They did a wonderful, fantastic job. They were very nice! My carpets look terrific! I will highly recommend you to others.

Your company and employees did a great job cleaning up our facility and worked well with our employees not to disrupt our work flow. Thanks again to everyone at SERVPRO that assisted in the clean up, have a great week.

SERVPRO of Franklin County is the best! The crew that comes out to clean our carpets at ChapelRidge of Union are very professional, knowledgeable and friendly. Anita in the office is very helpful and gets our appointments scheduled in a reasonable time frame, sometimes the same day! We enjoy visiting with Bella when she comes to check on us. They go above and beyond every time our expectations every time and we are very happy with the services they provide.

We got home from our Branson vacation to discover water leaking through our hallway ceiling and running down our wall. Upon further inspection, the ceiling was so wet/damaged that you could basically just poke your finger through it like it was a wet paper towel. It was a sickening feeling to see. Working in the insurance industry, I get to hear about stories like this quite often, but this was the first time I’d actually experienced it myself. I immediately called Jerry Alvey, the owner of SERVPRO in Union, MO. He had his crew there in no time. They opened the ceiling up and even found a bit of mold! ?? Apparently we had a leaky pipe from an upstairs bathroom, and it had been dripping and getting worse over time until it finally developed a bigger crack and was just steadily leaking. Jerry, the owner himself, was on a ladder cleaning and scrubbing/removing the mold. His crew was SO cautious during the work, taking every extra step to keep the surrounding area clean and protected while they worked, even wiping down baseboards/doorways/pictures after every session of work they completed over the last few days. His crew was respectful, always right on time, always over-prepared, and even assisted us in matching the paint color perfectly. Without question, my hallway actually looks BETTER than it did 2 weeks ago. They are very true to their SERVPRO motto, "Like it never even happened." Please take it from me and call them FIRST if you ever need help. They help with fire and water damage, cleanup and restoration, and are also AMAZING at cleaning carpets and furniture. 

I would like to send my appreciation and ability to work with both Nate and Jerry on this claim. They both kept me in the loop on what was happening and the communication was more than expected but definitely what was necessary. With all of your efforts on a daily basis this made for a successful venture with this claim. Hope I get to work with you gentlemen again. Thank you for doing your job so well.

Note: Tamara is the Farmers Insurance adjuster for this loss and not the home owner.

We appreciate your company's quick response to our water problem. Your kindness and graciousness are very much appreciated.

They did a wonderful, fantastic job. They were very nice! My carpets look terrific! I will highly recommend you to others.

Your company and employees did a great job cleaning up our facility and worked well with our employees not to disrupt our work flow. Thanks again to everyone at SERVPRO that assisted in the clean up, have a great week.

SERVPRO of Franklin County is the best! The crew that comes out to clean our carpets at ChapelRidge of Union are very professional, knowledgeable and friendly. Anita in the office is very helpful and gets our appointments scheduled in a reasonable time frame, sometimes the same day! We enjoy visiting with Bella when she comes to check on us. They go above and beyond every time our expectations every time and we are very happy with the services they provide.

We got home from our Branson vacation to discover water leaking through our hallway ceiling and running down our wall. Upon further inspection, the ceiling was so wet/damaged that you could basically just poke your finger through it like it was a wet paper towel. It was a sickening feeling to see. Working in the insurance industry, I get to hear about stories like this quite often, but this was the first time I’d actually experienced it myself. I immediately called Jerry Alvey, the owner of SERVPRO in Union, MO. He had his crew there in no time. They opened the ceiling up and even found a bit of mold! ?? Apparently we had a leaky pipe from an upstairs bathroom, and it had been dripping and getting worse over time until it finally developed a bigger crack and was just steadily leaking. Jerry, the owner himself, was on a ladder cleaning and scrubbing/removing the mold. His crew was SO cautious during the work, taking every extra step to keep the surrounding area clean and protected while they worked, even wiping down baseboards/doorways/pictures after every session of work they completed over the last few days. His crew was respectful, always right on time, always over-prepared, and even assisted us in matching the paint color perfectly. Without question, my hallway actually looks BETTER than it did 2 weeks ago. They are very true to their SERVPRO motto, "Like it never even happened." Please take it from me and call them FIRST if you ever need help. They help with fire and water damage, cleanup and restoration, and are also AMAZING at cleaning carpets and furniture. 

I would like to send my appreciation and ability to work with both Nate and Jerry on this claim. They both kept me in the loop on what was happening and the communication was more than expected but definitely what was necessary. With all of your efforts on a daily basis this made for a successful venture with this claim. Hope I get to work with you gentlemen again. Thank you for doing your job so well.

Note: Tamara is the Farmers Insurance adjuster for this loss and not the home owner.