Meet Our Team
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SERVPRO of Gaithersburg / Germantown
Sara Contreras
Sara Contreras is our Production Supervisor at SERVPRO of Gaithersburg/Germantown & Frederick County. She has been in this industry since 2003, and has been with SERVPRO since 2012. She has the following certifications from the Institute of Inspection Cleaning and Restoration Certations (IICRC): Fire/Smoke Restoration, and Odor Control. Sara is also certified as in EPA Lead Renovator
Candy Machacuay
Construction Admin
David Rodriguez
David has been a Production Technician at SERVPRO of Gaithersburg / Germantown since 2019 and has several more years of restoration experience. He previously was a truck driver for Wayfair. David has a six-year-old daughter and lives in Gaithersburg, MD. His favorite food is "pupusas." David states that - "I am always laughing at everything, and I can't stay serious for a long period of time. He enjoys the work environment, fellow crew members, and helping others.
Fidel
Production Technician
Karla
Production Technician
Kelly Campbell
Kelly has been the Office Manager at SERVPRO of Gaithersburg / Germantown since 2020. She keeps the administration humming with hands-on efforts. Her 7 plus years of construction experience blend well with certifications in WRT, CPR, and FSRT and safety. She lives in Woodbine, MD, with her kids, grandbaby, and furry babies. Kelly was a Yoga instructor, eats fish tacos, and claims she is "Always learning something new and helping customers through difficult times."
Mauricio
Production Technician
Michelle Lolli
Michelle has been our Accounting / HR Coordinator at SERVPRO of Gaithersburg / Germantown since 2021. She has been a public school teacher and restaurant manager and now has joined her daughter--and SERVPRO owner Jennifer. Michelle is from Baltimore, MD, and likes to hike, paint, and enjoy her family in her spare time. She is a nature/outdoor person who does enjoy sushi and lots of broccoli. Michelle enjoys the office environment filled with pleasant coworkers.
Nico Benitez
Nico is a Production Supervisor at SERVPRO of Gaithersburg / Germantown. He leads with vast restoration experience, including many years (12-16) of construction background, and has been a SERVPRO team member since 2010. Nico loves his wife and 10-year-old grandson, along with a great Argentinean steak. He says it is special-"the environment with his coworkers." Nico, in his free time, loves to sleep. He works hard. Nico lives in Burtonsville, MD.
RJ
Production Technician
Roberto
Production Technician
Santos Franco
Santos has been a Production Technician at SERVPRO of Gaithersburg / Germantown since 2021 and has a ten-year background in construction and demolition. He lives in Montgomery Village, MD, and has a daughter and son. He likes fishing and his favorite soup--Caldo de Res. Santos enjoys listening to music, and his fave singer is the Mexican Vincente Fernandez. He served in the El Salvadorian military for five years. Santos, regarding SERVPRO, states "I like everything about SERVPRO, and I love what I do."
Steven
Production Technician
Wilmer
Production Technician
Pedro
Production Technician
Jose
Production Technician
April
Job File Coordinator
Ashlea
Construction Admin
Carli
Job File Coordinator
Eduardo
Production Technician
Joe
Warehouse manager
SERVPRO Team Hall
The whole crew! We proudly make it "Like it never even happened."
Juan Median
As the Production Manager at SERVPRO of Gaithersburg / Germantown, Juan Median brings years of experience in managing restoration projects. Previously based in Florida, Juan relocated to Maryland and continues to lead teams with the same professionalism and expertise. He holds an IICRC certification, which reflects his deep understanding of industry protocols and his dedication to delivering quality results. Juan's passion for restoration and his customer-first approach make him a trusted resource for our clients.
Angel Pinero
Angel is a Crew Chief at SERVPRO of Gaithersburg / Germantown. He has been involved in the construction industry since 2014. His knowledge and hard work complement the services that we provide to our customers.
Chris Neff
Chris is our Construction Manager at SERVPRO of Gaithersburg / Germantown. He is an excellent asset in repairing damaged commercial and residential properties because he works like he did when he owned his own construction company for many years. When not on the job, Chris enjoys spending time with his family, camping and hiking.
Angelis Nunez
As a Crew Chief at SERVPRO of Gaithersburg / Germantown, Angelis Nunez excels at leading teams and ensuring smooth operations on every project. His strong initiative and expertise consistently impress both customers and clients. Angelis holds IICRC certifications as a Water Damage Restoration Technician (WRT) and an Applied Microbial Remediation Technician (AMRT), making him a valuable asset to our team.
What our
customers are saying
I have used SERVPRO on several occasions professionally. The response time, pricing, and staff are fabulous. The work is completed quickly and efficiently. The staff are so clean, you would never even know they were there after each job. I would recommend their services to anyone looking for a quality remediation company. Great work.
Very reassuring with entire process.
Great Guys-Very Knowledgeable-would certainly call again if needed!
We discovered our basement was flooded, and within an hour or so SERVPRO was in our home, assessing the damage, doing everything that could possibly be done to minimize further damage. To say the response time was quick would be a complete understatement. To say service was great would also fail to do them justice. They were utterly amazing. They eased all of our fears, helped us work through what’s going to happen and truly went above and beyond. No corners were cut, and the team was exceptional with communicating everything to us! I will never use another company, and can’t thank SERVPRO enough. Their equipment has been running all night to dry everything out, and within 18 hours from our original call, it’s already a completely different basement! Highly highly recommend!
SERVPRO of Frederick County acted quickly when our local YMCA flooded for the second time in 2 years. We had an emergency plan in place (provided by SERVPRO of Frederick County), which helped our staff to respond quickly. Thank you to SERVPRO for getting us back in business.
I *STRONGLY* recommend SERVPRO. I was delighted with its service and -- although I hope I never HAVE to use them again! -- was very satisfied by the help I got. SERVPRO helped fix this water leakage disaster quickly and as painlessly as possible. In no area did SERVPRO fall short.
The team was most courteous and I was most impressed with their knowledge and hard work. Julio was great and I would highly recommend him and his team to everyone.
Excellent service! Excellent staff! The best!!! Thank you for being there for me at this difficult time.
I could not be happier with the job they did.
I have used SERVPRO on several occasions professionally. The response time, pricing, and staff are fabulous. The work is completed quickly and efficiently. The staff are so clean, you would never even know they were there after each job. I would recommend their services to anyone looking for a quality remediation company. Great work.
Very reassuring with entire process.
Great Guys-Very Knowledgeable-would certainly call again if needed!
We discovered our basement was flooded, and within an hour or so SERVPRO was in our home, assessing the damage, doing everything that could possibly be done to minimize further damage. To say the response time was quick would be a complete understatement. To say service was great would also fail to do them justice. They were utterly amazing. They eased all of our fears, helped us work through what’s going to happen and truly went above and beyond. No corners were cut, and the team was exceptional with communicating everything to us! I will never use another company, and can’t thank SERVPRO enough. Their equipment has been running all night to dry everything out, and within 18 hours from our original call, it’s already a completely different basement! Highly highly recommend!
SERVPRO of Frederick County acted quickly when our local YMCA flooded for the second time in 2 years. We had an emergency plan in place (provided by SERVPRO of Frederick County), which helped our staff to respond quickly. Thank you to SERVPRO for getting us back in business.
I *STRONGLY* recommend SERVPRO. I was delighted with its service and -- although I hope I never HAVE to use them again! -- was very satisfied by the help I got. SERVPRO helped fix this water leakage disaster quickly and as painlessly as possible. In no area did SERVPRO fall short.
The team was most courteous and I was most impressed with their knowledge and hard work. Julio was great and I would highly recommend him and his team to everyone.
Excellent service! Excellent staff! The best!!! Thank you for being there for me at this difficult time.
I could not be happier with the job they did.
About Us
Meet Your Gaithersburg Restoration Team – Reliable, Local, and Ready 24/7
At SERVPRO, we don’t just show up—we show up ready. Based in Gaithersburg, we’re your neighbors with the trucks, tools, and tenacity to tackle whatever disaster life throws your way. Whether it’s a burst pipe in the middle of the night or fire damage that leaves you spinning, we’re the team you call when you need it done right and fast.
Owned by Art Hall and Tammie Bowser, we bring deep roots and decades of real-world experience to Montgomery County. Art’s a Maryland licensed contractor with over 30 years in the building trades, while Tammie’s background in emergency services keeps our operations efficient and responsive.
What makes us different? For starters:
- A crew chief on-call 24/7 to respond in minutes, not hours
- Over 300 high-powered dryers and 9 truck-mounted extractors
- Three local warehouses with QR-coded storage for item tracking
- Certified specialists in water, fire, mold, and structural drying
- Full-service cleaning, restoration, and rebuilds—all under one roof
But we’re not just about equipment and credentials. We’re proud supporters of the Gaithersburg/Germantown Chamber of Commerce, the Smoketown Rotary Club, and the Girl Scouts of the National Capital. You’ll find us volunteering at local events, partnering with the YMCA, and giving back to the community we serve.
We’ve helped restore homes, schools, restaurants, and businesses across Gaithersburg. From Germantown townhomes to commercial properties along Clopper Road, we treat every job like it’s happening in our own backyard—because it is.
So if things go sideways, remember: SERVPRO of Gaithersburg / Germantown is here to clean up the mess and bring the calm. Let us help you get back to normal—faster and with care.
