Meet Our Team
Here to Help® 24/7
SERVPRO of Saugus, West Lynn
Joseph Turnbull - Project Manager
We are pleased to have Joseph on our staff. He is highly trained and has eight years of experience in the restoration industry. He has been involved in hundreds of restoration jobs including everything from small household water and mold damage to large scale industrial fires, floods, and trauma scenes.
Industry Certifications
Joseph also holds a number of industry certifications that have elevated his expertise and, together with his experience and leadership abilities, have made him a true asset to our SERVPRO Team.
IICRC Certifications:
- WRT - Water Damage Restoration
- FSRT - Fire & Smoke Damage Restoration
- TCST - Trauma & Crime Scene Cleaning
- CDS - Certified Drying Specialist
EPA Certification:
- Lead Renovation, Repair, and Painting (RRP)
NADCA Certification:
- Air Systems Cleaning Specialist (ASCS)
FEMA Certifications:
- IS-100.C - Intro to the Incident Command System
- IS-200.C - Basic Incident Command System Initial Response
- IS-700.B - Intro to the National Incident Management System
American Red Cross Training:
- Adult First Aid / CPR / AED
Xactware Estimating Platform:
- Xactimate Mastery Level 3
OSHA Training:
- OSHA 30 General Industry Outreach Safety Training
If you have questions, especially technical questions, about the damage to your building feel free to call our office at (978) 744-0409 and ask to speak to Joseph directly.
Alana Durfee
Alana is an Office Administrator here at SERVPRO of Saugus, West Lynn, having joined our team in 2020. She earned a Marketing Degree at Fisher College in Boston and has prior work and customer relations experience as a Director at the YMCA. Alana can help get your home back in order by contacting her at (978) 744-0409. She lives in Salem, MA, and has many interests and hobbies. Among them are biking, shopping, reading, and hanging out with family and friends.
Thomas Heenan
Thomas Heenan is our new Business development manager. Tom was born and raised in Medford, MA, Tom attended college at Salem State University. Tom began his career working in the non-profit sector for the American Red Cross. Throughout his career, he has had success in real estate and advertising. Now a Business Development Manager for SERVPRO of Salem / Peabody / Marblehead, he is excited to help build awareness for the S brand and help clients mitigate losses.
Tom lives in Salem with his wife Rachel, their little boy Trevor and his dog Rocky! Tom is huge Bruins fan and likes to read, hike and spend time with his family.
Pedro Marrero Torres
Pedro is a Production Technician at SERVPRO of Saugus, West Lynn, since 2020. He is enthusiastic about his new occupation in the restoration industry and puts forth a strong effort each day. He has held diverse positions, including as a chef, and we are glad that he is now part of our production team. Pedro lives in Lowell, MA, and spends time playing video games, basketball, baseball, and taking road trips.
Yana Sokolovskaya
Yana is an Office Administrator at SERVPRO of Saugus, West Lynn, since 2021. She is excited to be a member of our team and to working with our office staff to continue great customer service. Yana brings years of experience in the banking industry, and we are glad to have her supporting our efforts. She is ready to help; just contact her at (978) 634-3377.
Eliseo Gonzalez
Eliseo Gonzalez is from Boston, MA. He has a strong background in construction. He recently started with water restoration to expand his knowledge within the industry. Family is everything to him and he dedicates his life to his five children. On his spare time he enjoys watching sports and playing sports. His enjoys spending time with his children.
What our
customers are saying
In all my years in property management you are by far the best restoration company I've have ever worked with.
The water line leaked and caused standing water. Thanks for saving our hardwood floors, and you didn't have to remove them to do it, so really amazing work. Your workers were on time every day. Thanks for all of the help!
Storm damage to our master bedroom had the carpet and drywall needed to be replaced. SERVPRO technicians helped us with all restoration and repairs. Your team also checked the other rooms for damage too. I’ll make sure to recommend your company.
The toaster got over heated and started a fire in the kitchen. The curtains caused a lot of soot along the walls. Your technicians used numerous equipment for the smell and soot. SERVPRO proved their point on restoration.
Your Team are great people. The water damage office was in shambles from a burst pipe. We've got our business back up and running from your diligent and dedicated work. I can’t thank you enough.
Thank you for responding so quickly. We feared the damage would have been much more severe because the water was progressing through the house, but your equipment removed it and dried it out quickly. Your technicians worked fast and they knew what they were doing.
Your team was professional and friendly. Right on time every day and explained exactly what they were doing. I couldn’t have done it without you. You were there every step of the way. My home was better than ever at the end.
Very fast service and reasonable pricing. But in the end I was very informed throughout the entire water restoration process they have so many different types of equipment. Your workers were very nice too. 5 stars for SERVPRO!
Your Team are great people. We've got our lives back in order thanks to you!
In all my years in property management you are by far the best restoration company I've have ever worked with.
The water line leaked and caused standing water. Thanks for saving our hardwood floors, and you didn't have to remove them to do it, so really amazing work. Your workers were on time every day. Thanks for all of the help!
Storm damage to our master bedroom had the carpet and drywall needed to be replaced. SERVPRO technicians helped us with all restoration and repairs. Your team also checked the other rooms for damage too. I’ll make sure to recommend your company.
The toaster got over heated and started a fire in the kitchen. The curtains caused a lot of soot along the walls. Your technicians used numerous equipment for the smell and soot. SERVPRO proved their point on restoration.
Your Team are great people. The water damage office was in shambles from a burst pipe. We've got our business back up and running from your diligent and dedicated work. I can’t thank you enough.
Thank you for responding so quickly. We feared the damage would have been much more severe because the water was progressing through the house, but your equipment removed it and dried it out quickly. Your technicians worked fast and they knew what they were doing.
Your team was professional and friendly. Right on time every day and explained exactly what they were doing. I couldn’t have done it without you. You were there every step of the way. My home was better than ever at the end.
Very fast service and reasonable pricing. But in the end I was very informed throughout the entire water restoration process they have so many different types of equipment. Your workers were very nice too. 5 stars for SERVPRO!
Your Team are great people. We've got our lives back in order thanks to you!
About Us
A Comprehensive Restoration Solution for Damaged Saugus Homes
Disasters can strike at any time and leave you at the mercy of professional restoration technicians, insurance adjusters, and other third-party vendors working to determine what it takes to make your home look like it should again. Our SERVPRO of Saugus, West Lynn team, complete with competent and highly trained restoration technicians certified through the Institute of Inspection, Cleaning and Restoration Certification (IICRC), work directly with your insurance provider to offer the most direct and efficient recovery solutions after water, fire, storm, mold, and flood losses.
Connected Where it Counts
Becoming one of the most reputable and highly regarded restoration companies in our portion of Massachusetts does not happen overnight. It is a constant and continuous effort to provide exemplary service to our customers and become a beacon in the community to help wherever possible to improve the quality of life for our friends and neighbors. This commitment has brought us to work directly with organizations like the American Diabetes Association, Lifebridge Northshore, and the American Red Cross. In a local setting, we also learn about the needs of local businesses and their customers through our positions with the Greater Lynn Chamber of Commerce, Wakefield/Lynnfield Chamber of Commerce, the Saugus Chamber of Commerce, and the Building Owners and Managers Association (BOMA.)
We’re Faster To Any Size Disaster
A quick response to emergencies that threaten your home or business can be one of the most valuable traits to look for in restoration companies, as so much destruction can happen to your property the longer you have to wait for recovery. With a full roster of certified restoration technicians and a crew of building trade professionals for controlled demolition, build-back, and other repairs, we can offer a comprehensive solution for any damaged property.
Staying ready for disasters as they happen, which is not all that uncommon to Massachusetts communities, means stocked trailers with industry-leading equipment, trained technicians ready 24/7, and efficient mitigation solutions for properties to reduce the total losses homeowners experience.
