Meet Our Team
Here to Help® 24/7
SERVPRO of Lynn / Lynnfield
Joseph Turnbull
Joseph is a Project Manager for SERVPRO of Lynn/Lynnfield. He has over 8 years of experience in the restoration industry in both Florida and Connecticut and holds several IICRC certifications. Joseph also has re-build experience working for many years as a construction superintendent.
In his free time Joseph enjoys flying airplanes, hiking and traveling.
Kathryn Shearer
Katie Shearer is our bookkeeper here at SERVPRO of Lynn/Lynnfield, and has 20+ years of bookkeeping and administrative experience.
As our bookkeeper, Katie is responsible for accounts payable, accounts receivable, inventory and customer service.
Katie spends her free time making memories with her husband Brian and their two young daughters, Abigail and Evelyn.
Michael Pelletier
Michael is from Beverly MA and is one of our new Production Technicians here at SERVPRO of Lynn/Lynnfield. He has gone through our rigorous training and has recently received his WRT and FSRT IICRC certifications. Michael is a member of the Army Reserves and enjoys hiking and being outdoors.
Dennielle Ponce
Dennielle is the Office Manager here at SERVPRO of Lynn/Lynnfield. She joined our team recently but has previously worked in California for SERVPRO for over three years and also has experience as a job file coordinator at a flood management company. Dennielle has her college degree and lives in Saugus. She has been happily married for fourteen years and has three children, two handsome boys and a beautiful baby girl. Dennielle spends all of her available time with her family and enjoys attending their sports and school activities.
James Cavanaugh
Jimmy lives in Methuen, MA and has been working for SERVPRO as a Crew Chief for more than 13 years!
Certified in the following:
Health and safety, Fire and smoke restoration, Water damage restoration, Trauma and crime scene, Osha 10 construction industry, Osha 10 general industry
Jimmy enjoys playing pool and darts. He lives to BBQ on the grill. He likes to take his two children to the beach, amusement parks and on day trips.
Jimmy loves to learn something new everyday and takes pride in ensuring that every customer is happy before he leaves.
Edwin Carrasquillo
Edwin is a Crew Chief here at SERVPRO of Lynn/Lynnfield and he currently lives in Lowell, MA.
Edwin has many years of experience in the restoration industry and is certified in duct cleaning, mold remediation, water restorations and trauma and crime scene.
Edwin enjoys spending time with his family and he loves to travel!
Alana Durfee
Alana is an Office Administrator here at SERVPRO of Lynn / Lynnfield. She joined our office staff in 2020. She obtained a Marketing Degree from Fisher College in Boston and puts this education to work. Alana has worked as a Director at the YMCA. Alana is ready to help you get your home back to how you want it by contacting her at (781) 593-6663. She resides in Salem, MA and enjoys biking, reading, shopping, and spending time with family and friends.
Pedro Marrero Torres
Pedro is a Production Technician at SERVPRO of Salem / Peabody / Marblehead since 2020. He is excited about his new career and is a hard worker. He has held numerous positions, including as a chef, and we are happy to have him here with our team. Pedro hails from Lowell, MA and enjoys playing video games, basketball, baseball, and taking road trips.
Thomas Heenan
Thomas Heenan is our new Business development manager. Tom was born and raised in Medford, MA, Tom attended college at Salem State University. Tom began his career working in the non-profit sector for the American Red Cross. Throughout his career, he has had success in real estate and advertising. Now a Business Development Manager for SERVPRO of Salem / Peabody / Marblehead, he is excited to help build awareness for the S brand and help clients mitigate losses.
Tom lives in Salem with his wife Rachel, their little boy Trevor and his dog Rocky! Tom is huge Bruins fan and likes to read, hike and spend time with his family.
Yana Sokolovskaya
Yana is an Office Administrator at SERVPRO of Lynn / Lynnfield since 2021. She has comprehensive experience in the banking industry and can use her expert customer service skills to assist customers and seekers of help. Yana is excited to be a team member, and she can be contacted at (781) 593-6663.
Eliseo Gonzalez
Eliseo Gonzalez is from Boston, MA. He has a strong background in construction. He recently started with water restoration to expand his knowledge within the industry. Family is everything to him and he dedicates his life to his five children. On his spare time he enjoys watching sports and playing sports. His enjoys spending time with his children.
What our
customers are saying
Hi, I would like to share my experience with SERVPRO of Lynn/Lynnfield. We had our plumbing backed up into two bathrooms. I was so impressed with their foreman or outside Super Billy! If this is not his title it should be! My landlord is 72 yrs old, and was a wreck! He was so kind with her, and explained everything to her so she understood! His knowledge of his job was incredible! He worked well with the plumbing contractor and his crew! He took care of the mess in no time! And still kept remnants and workers smiling through it all! He also saved us what could have been a disaster in the basement had he not been so skilled and good at his job! I can’t say enough of how happy we were with him and his crew! They make their branch of SERVPRO look like professionals!!! Great job! Thank you!!
We appreciate your quick response to our water disaster. You brought expertise to our predicament and all the SERVPRO personnel were calming, polite and professional. The same for the workers that did our rebuild. Thank you for the excellent recommendation. They were very nice people, worked hard all day and did the total rebuild in only 6 days. We were so pleased at their work and would recommend them to anyone. Very professional and thorough in their work. George in particular was excellent, very knowledgeable. They were polite, always on time, and worked the entire time they were here. Thank you SERVPRO - Paul & Lilia Montgomery
Amazing clean up of hoarder situation.
"Immediately I knew this crew knew what to do and were proficient in cleaning my home. I was so pleased with your services that I intend to write a letter commending your work force."
SERVPRO cleaned up pipe burst overnight and my store was able to open in the morning. SERVPRO Saved the Day! Thank you!
When disaster struck our property due to a sewerage backup we called SERVPRO of Lynn/Lynnfield immediately. They are a trusted partner who took care of the cleanup professionally. I wouldn't hesitate to contact them again if the need arises.
I had the undoubtable pleasure of having Joseph with the SERVPRO of Lynn/Lynnfield office come out to my home and assist myself and my daughter in what has been an absolute nightmare. His professionalism and knowledge was unmatched by any other contractor I've spoken with. He was prompt and on time to our appointment and was as polite as can be to my screaming grandchild that was flying through the house during his visit with us. He answered every question we had and offered up some useful information. While I'm not sure if our insurance will cover the damage, with the information given to me by him, I can confidently go to the insurance with the correct information. Thank you SERVPRO of Lynn/Lynnfield, you have a wonderful member in your team!
My thanks to Joseph Turnbull who stopped by today to look at my basement to rule out mold. He was professional yet friendly. He made me comfortable and I trusted him right away. He gave me suggestions on how to keep my basement dry and sanitary. In addition, he made time to answer some general home care questions and referred me to a handyman. I really appreciate all the extra time he spent with me even though he was not getting a sale today. I would definitely recommend SERVPRO of Lynn/Lynnfield and Joe in particular. Thank you Joe!
Hugo in Beverly
SERVPRO was very quick to respond to my grandmother, Iris Rogers and I ! they were extremely professional. Jackie and Jackie were both absolutely wonderful! If anything ever happens again I will be sure to call them immediately. They did an amazing job cleaning up the mess from the fire. Everything is completely spotless, and 100% better, then how it looked even before the fire. If I know anyone that is in need of a service, such as this I will definitely recommend Jackie to help them clean up. It truly is just "Like it never even happened." I could not have asked for a better company and even more so, better people, to help my family and I clean up the mess that was left after the fire. their respectfulness, kindness and ability to swiftly clean up the space was simply astounding. Thank you so much Jackie and Jackie for all your help!!!
Hi, I would like to share my experience with SERVPRO of Lynn/Lynnfield. We had our plumbing backed up into two bathrooms. I was so impressed with their foreman or outside Super Billy! If this is not his title it should be! My landlord is 72 yrs old, and was a wreck! He was so kind with her, and explained everything to her so she understood! His knowledge of his job was incredible! He worked well with the plumbing contractor and his crew! He took care of the mess in no time! And still kept remnants and workers smiling through it all! He also saved us what could have been a disaster in the basement had he not been so skilled and good at his job! I can’t say enough of how happy we were with him and his crew! They make their branch of SERVPRO look like professionals!!! Great job! Thank you!!
We appreciate your quick response to our water disaster. You brought expertise to our predicament and all the SERVPRO personnel were calming, polite and professional. The same for the workers that did our rebuild. Thank you for the excellent recommendation. They were very nice people, worked hard all day and did the total rebuild in only 6 days. We were so pleased at their work and would recommend them to anyone. Very professional and thorough in their work. George in particular was excellent, very knowledgeable. They were polite, always on time, and worked the entire time they were here. Thank you SERVPRO - Paul & Lilia Montgomery
Amazing clean up of hoarder situation.
"Immediately I knew this crew knew what to do and were proficient in cleaning my home. I was so pleased with your services that I intend to write a letter commending your work force."
SERVPRO cleaned up pipe burst overnight and my store was able to open in the morning. SERVPRO Saved the Day! Thank you!
When disaster struck our property due to a sewerage backup we called SERVPRO of Lynn/Lynnfield immediately. They are a trusted partner who took care of the cleanup professionally. I wouldn't hesitate to contact them again if the need arises.
I had the undoubtable pleasure of having Joseph with the SERVPRO of Lynn/Lynnfield office come out to my home and assist myself and my daughter in what has been an absolute nightmare. His professionalism and knowledge was unmatched by any other contractor I've spoken with. He was prompt and on time to our appointment and was as polite as can be to my screaming grandchild that was flying through the house during his visit with us. He answered every question we had and offered up some useful information. While I'm not sure if our insurance will cover the damage, with the information given to me by him, I can confidently go to the insurance with the correct information. Thank you SERVPRO of Lynn/Lynnfield, you have a wonderful member in your team!
My thanks to Joseph Turnbull who stopped by today to look at my basement to rule out mold. He was professional yet friendly. He made me comfortable and I trusted him right away. He gave me suggestions on how to keep my basement dry and sanitary. In addition, he made time to answer some general home care questions and referred me to a handyman. I really appreciate all the extra time he spent with me even though he was not getting a sale today. I would definitely recommend SERVPRO of Lynn/Lynnfield and Joe in particular. Thank you Joe!
Hugo in Beverly
SERVPRO was very quick to respond to my grandmother, Iris Rogers and I ! they were extremely professional. Jackie and Jackie were both absolutely wonderful! If anything ever happens again I will be sure to call them immediately. They did an amazing job cleaning up the mess from the fire. Everything is completely spotless, and 100% better, then how it looked even before the fire. If I know anyone that is in need of a service, such as this I will definitely recommend Jackie to help them clean up. It truly is just "Like it never even happened." I could not have asked for a better company and even more so, better people, to help my family and I clean up the mess that was left after the fire. their respectfulness, kindness and ability to swiftly clean up the space was simply astounding. Thank you so much Jackie and Jackie for all your help!!!
About Us
SERVPRO in Lynn, MA: Restoration Rooted in Community
At SERVPRO, we don’t just clean up messes—we restore homes, businesses, and peace of mind. Proudly serving Lynn, Lynnfield, and the surrounding areas, our locally owned and operated team combines expert restoration skills with genuine neighborly care.
With a 5-star reputation and decades of experience under our belts, we’re known for showing up fast and doing the job right the first time. Our technicians are IICRC-certified (that’s the gold standard in restoration, by the way), and we use cutting-edge tools to tackle everything from water and fire damage to mold remediation and full reconstruction.
But what really sets us apart? Our people. From the moment you call, you’ll notice the SERVPRO difference—friendly, dependable folks who treat your property like their own. Whether it’s extracting floodwater from a downtown Lynn storefront or rebuilding after a kitchen fire near Lynn Heritage State Park, we handle each job with care, precision, and a touch of grit.
We’re not just part of the restoration industry—we’re part of the community. You’ll find us supporting Lifebridge Northshore, partnering with the American Red Cross, and actively involved in the Greater Lynn Chamber of Commerce and the Wakefield/Lynnfield Chamber of Commerce.
SERVPRO offers:
- 24/7 emergency services for residential and commercial properties
- Reconstruction services with in-house design consulting
- Deep roots in the coastal New England community
Ready to see how SERVPRO brings Lynn properties back to life—quickly, professionally, and with heart? Let’s restore your space and your peace of mind.
