Terms of Website Use
This website is maintained by Servpro Industries, LLC as manager on behalf of Servpro Franchisor, LLC (hereinafter collectively referred to as "SERVPRO"), the company that sells and supports franchises*** utilizing the SERVPRO® trademark and business system. By using this website, you are agreeing to our Terms of Website Use, which may change from time to time. Please be sure to visit this site and web page often to see if anything has changed. If we post changes and you continue to use the site, you will be deemed to have agreed to the changes.
INTELLECTUAL PROPERTY:
SERVPRO has sole ownership of all of the logos, trademarks, artwork, phone numbers, sounds, audio and video, information, documents, and content used in connection with this website or posted on this website, including those periodic changes and additions to the site and the information on, and content of the site.
SERVPRO retains copyrights to all information, materials, graphics, and content of copyrightable nature posted on this website. Certain information is reprinted and posted on this website with permission from others. Any copying, dissemination, or reuse of any of the material on, or contents of this website is strictly forbidden without the prior written release or permission of SERVPRO.
DISCLAIMER:
SERVPRO makes no warranties of any kind, whether expressed or implied, as to the accuracy, reliability, or completeness, of any information or content provided on this website. SERVPRO specifically disclaims any express or implied warranties of merchantability or fitness for a particular use or purpose and any warranty of non-infringement, with respect to the content of, and information on this website. All of the information, documentation, artwork, trademarks, audio, video, and other content of this website is strictly made available on an “as is” basis without warranty of any kind.
THIRD PARTY WEBSITES:
SERVPRO may provide on this website, hyperlinks to third-party websites as a convenience to users of this website. SERVPRO does not review, or control the third-party websites, and SERVPRO is not responsible for the information on, and contents of any hyperlinked third-party websites or any hyperlink in any hyperlinked website. Therefore, the terms and conditions set forth in this Terms of Website Use, and the liability limitations set forth below, fully apply to any and all such third-party websites connected by any hyperlinks.
SERVPRO does not endorse, recommend, or approve any third-party website hyperlinked from this website. With respect to any information appearing on any site linked to this site, SERVPRO advises the users of this website that reliance on such information should only be made or undertaken after the user’s independent review of its accuracy, completeness, and authenticity.
You should review the privacy policy of each internet site linked to this site, and you should also review the terms of use of any linked site. The sites that are linked to this website are not subject to these Terms of Website Use, and they may have different terms of use, and they may have an additional or different privacy policy concerning any data that they access through your utilization of their site. In any event, SERVPRO is not responsible for any use of your information or data by any hyperlinked site.
LIMITATION OF LIABILITY:
Under no circumstances will SERVPRO, its affiliates, related companies, or their employees or agents be liable for any improper or incorrect use of, reliance upon, or reference to any of the information or content contained on this website, or on any linked Internet address; or for any damages suffered from the direct or indirect use of, reliance upon, or reference to any of the information or content on this website or upon any linked Internet site. Under no circumstances shall SERVPRO be liable under any theory of recovery, at law or at equity, for any types of damages, including, without limitation: direct, indirect, special, incidental, consequential, or punitive damages, or for loss of use, or lost profits, which arise out of or relate in any manner to the use, performance of, reliance upon, or access to any information, services, software, documents, or content originating from or with respect to this website, or any linked Internet address.
GOVERNING LAW:
Any claims that arise out of, relate to or are connected with the website, materials and content contained on this website or any link to an Internet address, shall be governed by, and construed in accordance with, the laws of the State of Tennessee. Any action commenced with respect to this website which concerns this website in any way shall be venued in either a Federal District Court located in Nashville, Tennessee, or a court located in Sumner County, Tennessee, and all such persons making such claims consent to the jurisdiction of such courts for these purposes. TO THE FULL EXTENT PERMITTED BY LAW, THERE SHALL BE NO RIGHT OR AUTHORITY FOR ANY CLAIMS TO BE ARBITRATED OR LITIGATED IN COURT ON A CLASS ACTION OR CONSOLIDATED BASIS ON BEHALF OF OTHER USERS OR CUSTOMERS OR OTHER PERSONS SIMILARLY SITUATED, OR BROUGHT IN A PURPORTED REPRESENTATIVE CAPACITY ON BEHALF OF THE GENERAL PUBLIC (SUCH AS A PRIVATE ATTORNEY GENERAL).
SEVERABILITY:
If any provision of these Terms of Website Use is held by a court of competent jurisdiction to be contrary to law, such provision will be changed and interpreted to best accomplish the objectives of the original provision to the fullest extent allowed by law and the remaining provisions of these Terms of Website Use will remain in full force and effect.
INDEMNITY:
You agree to indemnify, defend and hold harmless SERVPRO, its subsidiaries, franchises and affiliates, and their respective officers, agents, partners and employees, harmless from any loss, liability, claim, or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of this Site in violation of these Terms of Use and/or arising from a breach of these Terms of Website Use and/or any breach of your representations and warranties set forth above and/or if any material that you post using this Site causes us to be liable to another.
WAIVER:
SERVPRO’s failure at any time to require performance of any provision of these Terms of Website Use or to exercise any right provided for herein will not be deemed a waiver of such provision or right. All waivers must be in writing.
Unless the written waiver contains an express statement to the contrary, no waiver by of any breach of any provision of these Terms of Website Use or of any right provided for herein will be construed as a waiver of any continuing or succeeding breach of such provision, a waiver of the provision itself, or a waiver of any right under these Terms of Website Use.
MODIFICATION:
We reserve the right at any time and from time-to-time to modify, edit, delete, suspend, or discontinue, temporarily or permanently this Site (or any portion thereof) and/or the information, materials, products and/or services available through this Site (or any part thereof) with or without notice. You agree that we shall not be liable to you or to any third party for any such modification, editing, deletion, suspension, or discontinuance of this Site.
ENTIRE AGREEMENT:
These Terms of Website Use (together with our Privacy Policy and any Privacy Notices or click-through agreements applicable to you) contain the entire understanding and agreement between you and SERVPRO with respect to this Site and supersede all previous communications, negotiations, and agreements, whether oral, written, or electronic, between you and SERVPRO with respect to this Site and your use of this Site.
***SERVPRO franchises are independently owned and operated.
What our
customers are saying
SERVPRO came into our home when our family was devastated,
overwhelmed and extremely disappointed. Our home severely flooded while doing a long anticipated home improvement . Matt from SERVPRO was at our home the morning after the massive flooding occurred. After talking with Matt, I knew I had found the company that would restore our son's home. Josh and his mitigation team came in and calmed us beyond measure, reassuring us it would be as good as new. He took care of the insurance piece and guided us as we were all in extreme shock and exhausted.
John bid the house to be repaired down to every single detail. His diligence meant the world to us.
SERVPRO is more than a company that comes in and rebuilds or fixes your home. They care, they understand and they do what they promise they will do!
We were blessed to have Neil in our home off and on for several months . He rebuilt and restored our son's home piece by piece , like it was his own home. He listened, he was attentive to all the emotions that came with this devastation and he never downplayed what was important to us. If Neil said it , you could take it to the bank.
It's been a long unexpected journey and SERVPRO was here from day one to the complete restoration, and for that we can never THANK THEM ENOUGH!!!!
Dorian, Project Manager, was out to assess the damage from a leaking dishwasher. He was very informative, thorough, and communicated details of the mitigation process. The SERVPRO Team, Joseph and Jesus doing the mitigation, were friendly and professional. We would highly recommend SERVPRO for any mitigation needs.
The entire team that came out to my house was outstanding. Dorian came by and did an initial inspection. No later than twenty minutes was his team Daniel, Jesus and Joseph on site setting everything up. Everyone was very transparent and communicated well about ETAs and visits. My damage caused quite a bit of power to be used and I had a late evening work call and my computer was tripping the breaker. Daniel stayed extra late to rewire the machines so I could complete my work call successfully. I would recommend SERVPRO 100%.
This team was phenomenal, got out the very next day and cleaned everything to perfection. They documented everything for us as well, extremely happy with the team!!
Due to a malfunction of a motor for the air conditioner-furnace system, frost buildup caused water to damage the carpeting in both the finished room and the furnace area. The furnace room had boxes all over the floor in this area which were water damaged. Anthony moved boxes and furniture that was very heavy. He cut out the damaged carpet and took it and all the empty wet boxes out of the area. He checked the walls and floorboards. We are very happy with the way things looked when he was finished. My daughter was here before he came and she,too, was so impressed by the job he had done. Thank you, Anthony, for being a caring and conscientious person! I would recommend your work ethic to anyone!!
Awesome company! Arrived fast and helped get my kitchen back to normal after a leak.
The technicians from SERVPRO did a great job. Both were beneficial in pointing out additional problems to our household health.
Very good and fast to get here.
I was devastated when water ended up all over my kitchen floor and into the basement, which I could not get to stop. My insurance company sent SERVPRO to start the process of drying the kitchen and basement entry. I was with the inspector when he evaluated the damage. I was shocked to find that the water had completely ruined the hardwood floor and cabinets in the kitchen, and the downstairs was completely damaged as well! I was heartbroken, then the gentleman with SERVPRO turned to me and said," We can make this tragedy look like it never happened. " I felt a sense of relief and curiosity to see if his statement was true. I watched as the hardwood was torn away from the floor. I was asked about the color I wanted the cabinets to be and all of the other components to make me whole again. I had the BEST carpenters as we worked together to make my kitchen a masterpiece! Niel and José worked with pride and a sense of love for the craft. The transformations were unbelievable. I loved everything they completed because they did not miss anything, which made me excited to see the kitchen finished. The basement was done exactly as I imagined! When I saw the completed kitchen and downstairs, I thought back to the statement I was told as I was looking at all of the damage. "We will make it look like it never happened." The tears in my eyes represented my appreciation for the true statement! I can enjoy my kitchen and cooking cheesecakes for my family again! I especially want to thank Niel and José for giving their absolute best every step of the way and leaving me with a job well done!! I am proud to have had the chance to work with Page in accounting to make everything officially complete!! I would definitely suggest SERVPRO for any kind of restoration, but mine is a work of art!! Thank you from the bottom of my heart, SERVPRO !!!
SERVPRO came into our home when our family was devastated,
overwhelmed and extremely disappointed. Our home severely flooded while doing a long anticipated home improvement . Matt from SERVPRO was at our home the morning after the massive flooding occurred. After talking with Matt, I knew I had found the company that would restore our son's home. Josh and his mitigation team came in and calmed us beyond measure, reassuring us it would be as good as new. He took care of the insurance piece and guided us as we were all in extreme shock and exhausted.
John bid the house to be repaired down to every single detail. His diligence meant the world to us.
SERVPRO is more than a company that comes in and rebuilds or fixes your home. They care, they understand and they do what they promise they will do!
We were blessed to have Neil in our home off and on for several months . He rebuilt and restored our son's home piece by piece , like it was his own home. He listened, he was attentive to all the emotions that came with this devastation and he never downplayed what was important to us. If Neil said it , you could take it to the bank.
It's been a long unexpected journey and SERVPRO was here from day one to the complete restoration, and for that we can never THANK THEM ENOUGH!!!!
Dorian, Project Manager, was out to assess the damage from a leaking dishwasher. He was very informative, thorough, and communicated details of the mitigation process. The SERVPRO Team, Joseph and Jesus doing the mitigation, were friendly and professional. We would highly recommend SERVPRO for any mitigation needs.
The entire team that came out to my house was outstanding. Dorian came by and did an initial inspection. No later than twenty minutes was his team Daniel, Jesus and Joseph on site setting everything up. Everyone was very transparent and communicated well about ETAs and visits. My damage caused quite a bit of power to be used and I had a late evening work call and my computer was tripping the breaker. Daniel stayed extra late to rewire the machines so I could complete my work call successfully. I would recommend SERVPRO 100%.
This team was phenomenal, got out the very next day and cleaned everything to perfection. They documented everything for us as well, extremely happy with the team!!
Due to a malfunction of a motor for the air conditioner-furnace system, frost buildup caused water to damage the carpeting in both the finished room and the furnace area. The furnace room had boxes all over the floor in this area which were water damaged. Anthony moved boxes and furniture that was very heavy. He cut out the damaged carpet and took it and all the empty wet boxes out of the area. He checked the walls and floorboards. We are very happy with the way things looked when he was finished. My daughter was here before he came and she,too, was so impressed by the job he had done. Thank you, Anthony, for being a caring and conscientious person! I would recommend your work ethic to anyone!!
Awesome company! Arrived fast and helped get my kitchen back to normal after a leak.
The technicians from SERVPRO did a great job. Both were beneficial in pointing out additional problems to our household health.
Very good and fast to get here.
I was devastated when water ended up all over my kitchen floor and into the basement, which I could not get to stop. My insurance company sent SERVPRO to start the process of drying the kitchen and basement entry. I was with the inspector when he evaluated the damage. I was shocked to find that the water had completely ruined the hardwood floor and cabinets in the kitchen, and the downstairs was completely damaged as well! I was heartbroken, then the gentleman with SERVPRO turned to me and said," We can make this tragedy look like it never happened. " I felt a sense of relief and curiosity to see if his statement was true. I watched as the hardwood was torn away from the floor. I was asked about the color I wanted the cabinets to be and all of the other components to make me whole again. I had the BEST carpenters as we worked together to make my kitchen a masterpiece! Niel and José worked with pride and a sense of love for the craft. The transformations were unbelievable. I loved everything they completed because they did not miss anything, which made me excited to see the kitchen finished. The basement was done exactly as I imagined! When I saw the completed kitchen and downstairs, I thought back to the statement I was told as I was looking at all of the damage. "We will make it look like it never happened." The tears in my eyes represented my appreciation for the true statement! I can enjoy my kitchen and cooking cheesecakes for my family again! I especially want to thank Niel and José for giving their absolute best every step of the way and leaving me with a job well done!! I am proud to have had the chance to work with Page in accounting to make everything officially complete!! I would definitely suggest SERVPRO for any kind of restoration, but mine is a work of art!! Thank you from the bottom of my heart, SERVPRO !!!