Jefferson Park Cleanup and Restoration

My name is Mickie Frellick and I can’t begin to express how wonderful my experience was with SERVPRO Morton Groves. My basement in Chicago was destroyed with over 9 inches of sewage. During my initial phone call with Jacqy I knew I was in the best hands. She was immediately reassuring and incredibly helpful and responsive. She talked me off of numerous ledges during the entire process. Mario showed up within a day and was thorough and experienced, but also extremely compassionate. He gave me a VERY fare quote. I had done my shopping and his was the best. Chris and Jorge and crew showed up and did the job quickly and efficiently. They all went above and beyond. Truly. The entire team made a horrible situation manageable. I am very grateful for all of their hard work. I give them an A+.

We have now used SERVPRO twice due to our basement flooding. They are great to work with and come out very quickly after you reach out. For this time, we had flooding in our basement on Sunday morning, they had a rep out Sunday evening to give us a quote and a cleaning crew out Monday morning. They are very efficient and great to work with throughout the whole process. Jorge was the main contact on site and Jacqy was our contact afterwards and both were very professional and responsive to all of the questions we had. Hopefully we don’t have to use them again, but if the basement does flood, they will be the first people we call. They also are a preferred vendor for Statefarm which made it very easy when filing a claim.

SERVPRO has been great, handling the remediation of water damage from an upstairs neighbor that leaked into my place. Their staff is friendly, responsive and punctual. The initial inspection was fast and Mario was very thorough when explaining the process. When Mario and team came back and did the initial remediation they were very thorough, and explained what they were doing and why. It went very smoothly. The office manager Jacqy has been incredibly helpful, answering all of my questions promptly and completely. She is an effective communicator, and I am very happy with her proactive efforts to keep me updated. They are a well-run, professional shop and I'm glad I chose them for my remediation.

I really appreciate all the help from Mario, Jorge and Alfredo as they quickly scoped and mitigated our issue at our home. This was especially important as my wife and I were just days away from having our first child, so really important to have the mold issue mitigated. Thank you to all three of you!

It is always nice to write a 5-star review for truly great service.  SERVPRO deserves credit for a job well done and for fixing what was a nightmare experience with another company.

We started out with another company to address a mold issue.  They were fired for their poor quality of work, but it put us in a tough spot trying to find someone to do it correctly after the fact.  

I called and first spoke to the office staff on the phone.  She was wonderful, asked a lot of questions, and was very empathetic to the situation.  She put me into contact with the production manager and a couple of hours later he was in our home to assess the situation and strategize our next steps.  He was knowledgeable and about the mold remediation process and proposed a plan that would pick up where the others left off and correct the problems the other company left behind.  

The Production Manager arranged to have a crew on-site the next morning. and showed up to make sure everyone was on the same page.  That and the great crew put our mind at ease.  The crew did an amazing job and exceeded our expectations.  They kept everything clean and did everything that was promised.

I recommend selecting these people first rather than having them come in after the fact.  Kudos to a great team and thank you for the great experience!

Do yourselves a favor and use SERVPRO! Tom and his staff are so honest and won't leave you disappointed. Jacqy is the most helpful office manager - she is so reliable and will go above and beyond in making sure that everything runs smoothly! We had Chris as our point person with our service provided and he was awesome-he ensured that him and his staff sealed off our areas appropriately and was even kind enough to leave it up for me since he knew more work would be done. Mario has also been great with answering any questions that came up throughout the process. Thanks for the work!

My name is Mickie Frellick and I can’t begin to express how wonderful my experience was with SERVPRO Morton Groves. My basement in Chicago was destroyed with over 9 inches of sewage. During my initial phone call with Jacqy I knew I was in the best hands. She was immediately reassuring and incredibly helpful and responsive. She talked me off of numerous ledges during the entire process. Mario showed up within a day and was thorough and experienced, but also extremely compassionate. He gave me a VERY fare quote. I had done my shopping and his was the best. Chris and Jorge and crew showed up and did the job quickly and efficiently. They all went above and beyond. Truly. The entire team made a horrible situation manageable. I am very grateful for all of their hard work. I give them an A+.

We have now used SERVPRO twice due to our basement flooding. They are great to work with and come out very quickly after you reach out. For this time, we had flooding in our basement on Sunday morning, they had a rep out Sunday evening to give us a quote and a cleaning crew out Monday morning. They are very efficient and great to work with throughout the whole process. Jorge was the main contact on site and Jacqy was our contact afterwards and both were very professional and responsive to all of the questions we had. Hopefully we don’t have to use them again, but if the basement does flood, they will be the first people we call. They also are a preferred vendor for Statefarm which made it very easy when filing a claim.

SERVPRO has been great, handling the remediation of water damage from an upstairs neighbor that leaked into my place. Their staff is friendly, responsive and punctual. The initial inspection was fast and Mario was very thorough when explaining the process. When Mario and team came back and did the initial remediation they were very thorough, and explained what they were doing and why. It went very smoothly. The office manager Jacqy has been incredibly helpful, answering all of my questions promptly and completely. She is an effective communicator, and I am very happy with her proactive efforts to keep me updated. They are a well-run, professional shop and I'm glad I chose them for my remediation.

I really appreciate all the help from Mario, Jorge and Alfredo as they quickly scoped and mitigated our issue at our home. This was especially important as my wife and I were just days away from having our first child, so really important to have the mold issue mitigated. Thank you to all three of you!

It is always nice to write a 5-star review for truly great service.  SERVPRO deserves credit for a job well done and for fixing what was a nightmare experience with another company.

We started out with another company to address a mold issue.  They were fired for their poor quality of work, but it put us in a tough spot trying to find someone to do it correctly after the fact.  

I called and first spoke to the office staff on the phone.  She was wonderful, asked a lot of questions, and was very empathetic to the situation.  She put me into contact with the production manager and a couple of hours later he was in our home to assess the situation and strategize our next steps.  He was knowledgeable and about the mold remediation process and proposed a plan that would pick up where the others left off and correct the problems the other company left behind.  

The Production Manager arranged to have a crew on-site the next morning. and showed up to make sure everyone was on the same page.  That and the great crew put our mind at ease.  The crew did an amazing job and exceeded our expectations.  They kept everything clean and did everything that was promised.

I recommend selecting these people first rather than having them come in after the fact.  Kudos to a great team and thank you for the great experience!