Truist Park Cleanup and Restoration

We called SERVPRO after finding water under the floors/carpet in our basement. It was an after hours call, but the team that showed up was professional and kind. They set up the fans and dehumidifiers and took a look around to help me find the source of the water. We determined that a plumber would be needed, but they left the equipment in hopes that the issue would be resolved quickly. Ethan Robinson showed up on day 2, and unfortunately, we had to pull the equipment after talking with our insurance agent since the source of the water was still unknown. Ethan was thorough in his explanation as to why these were the next steps even though it was very frustrating as a customer. He left me with his contact information and told me to call him once I had more information. He was very responsive whenever I had questions and made another visit to meet with my insurance claims adjuster. We didn’t have the outcome we wanted with the insurance company, but still, Ethan was extremely helpful. He gave me the information I needed to proceed in getting the damage repaired if we choose to utilize SERVPRO. The customer service we received from Ethan and his team was great, and we would certainly use them again.

We had a major flooding from an upstairs toilet that went through the ceiling into our living room affecting several areas of our home. Nicole at SERVPRO® answered our call and got a crew scheduled out quickly on the same day. Crew Chief Austin Perry and his crew worked for hours very quickly and efficiently to get all of the soaked and damaged material removed and the fans placed same day. Austin came by daily to do moisture checks and ensure that no mold was setting up, everything was drying properly and adjusting fans as needed. All damaged material including our personal items that were damaged, furniture etc were all hauled off. The fans have been removed, debris removed and ready for insurance to come inspect. We could not be more pleased with the service received from SERVPRO. They definitely made a very stressful situation a bit more manageable. Even our insurance adjuster was happy we called SERVPRO and raved of their work and service. Thank you Austin, Nicole and the SERVPRO crew for your service and professionalism, you definitely went above and beyond.

This SERVPRO® franchise is top notch. After an absolutely terrible disaster in the basement, Carl got my basement fixed up and looking WAY better than ever before. I absolutely love the way it came out. The contractors lead by Saul were trustworthy, honest, hardworking, and skilled. They went the extra mile for me on finishing some trim. I'm very happy I went with this company and I consider myself lucky for how well it came out!

Pipe broke just before Christmas. They were here within in an hour and took care of the clean up and mitigation. Jacob and Nathan were very professional and they got us taken care of quickly.

I wanted to reach out to you and Team and say Thanks for all of your help during our Reconstruction. We had a positive experience with SERVPRO and appreciated all of the people who we worked with in our Reconstruction which included Drywall, Painting and new Floor replacement. Thanks to Diana, Carl, Luis, Jose, Rocky and Taylor. Thanks again!

When Ken came to my home for the repair estimate, he was a blessing! Any issues during the repairs, Ken made sure they were handled to my satisfaction. He was always available if I had questions during the course of repairs. When SERVPRO says, make it like it never happened, they mean it. Thank you for restoring my home.

We called SERVPRO after finding water under the floors/carpet in our basement. It was an after hours call, but the team that showed up was professional and kind. They set up the fans and dehumidifiers and took a look around to help me find the source of the water. We determined that a plumber would be needed, but they left the equipment in hopes that the issue would be resolved quickly. Ethan Robinson showed up on day 2, and unfortunately, we had to pull the equipment after talking with our insurance agent since the source of the water was still unknown. Ethan was thorough in his explanation as to why these were the next steps even though it was very frustrating as a customer. He left me with his contact information and told me to call him once I had more information. He was very responsive whenever I had questions and made another visit to meet with my insurance claims adjuster. We didn’t have the outcome we wanted with the insurance company, but still, Ethan was extremely helpful. He gave me the information I needed to proceed in getting the damage repaired if we choose to utilize SERVPRO. The customer service we received from Ethan and his team was great, and we would certainly use them again.

We had a major flooding from an upstairs toilet that went through the ceiling into our living room affecting several areas of our home. Nicole at SERVPRO® answered our call and got a crew scheduled out quickly on the same day. Crew Chief Austin Perry and his crew worked for hours very quickly and efficiently to get all of the soaked and damaged material removed and the fans placed same day. Austin came by daily to do moisture checks and ensure that no mold was setting up, everything was drying properly and adjusting fans as needed. All damaged material including our personal items that were damaged, furniture etc were all hauled off. The fans have been removed, debris removed and ready for insurance to come inspect. We could not be more pleased with the service received from SERVPRO. They definitely made a very stressful situation a bit more manageable. Even our insurance adjuster was happy we called SERVPRO and raved of their work and service. Thank you Austin, Nicole and the SERVPRO crew for your service and professionalism, you definitely went above and beyond.

This SERVPRO® franchise is top notch. After an absolutely terrible disaster in the basement, Carl got my basement fixed up and looking WAY better than ever before. I absolutely love the way it came out. The contractors lead by Saul were trustworthy, honest, hardworking, and skilled. They went the extra mile for me on finishing some trim. I'm very happy I went with this company and I consider myself lucky for how well it came out!

Pipe broke just before Christmas. They were here within in an hour and took care of the clean up and mitigation. Jacob and Nathan were very professional and they got us taken care of quickly.

I wanted to reach out to you and Team and say Thanks for all of your help during our Reconstruction. We had a positive experience with SERVPRO and appreciated all of the people who we worked with in our Reconstruction which included Drywall, Painting and new Floor replacement. Thanks to Diana, Carl, Luis, Jose, Rocky and Taylor. Thanks again!