Meet Our Team

Nathan Norton is the VP of Operations for Team Northen / Maddux. With 10 years at SERVPRO and over 20 years of experience in construction and maintenance, Nathan brings unmatched expertise to restoration leadership. He holds prestigious certifications as an IICRC Master Water Restorer, Master Fire Restorer, Master Textile Restorer, and is also an IICRC Trauma/Crime Scene Technician. Having already accomplished most of his bucket list goals, Nathan now looks forward to the ultimate milestone—retirement.

Jansen Nix is the Director of Production for the Team Northen / Maddux. He has been with SERVPRO for three years and brings over 15 years of experience in the restoration industry. Jansen holds certifications in Water, Fire, Mold, and Biohazard remediation, giving him the expertise to lead complex projects with precision and care. At the top of his bucket list? To travel to Iceland to see the Northern Lights—and someday own a hotdog cart, blending his love of adventure with a fun personal dream.

Melissa Lavender is the Regional Administrative Director for the Team Northen / Maddux. She has been with SERVPRO for 9 years, bringing strong leadership and expertise in administration and operations. Melissa holds certifications in IICRC, WRT, and Xactimate, which equip her to support both teams and clients with precision and efficiency. At the top of her bucket list? To go on a cruise and enjoy some well-deserved time at sea.

Rick Northen has been a SERVPRO Owner since 2013. With a strong background in business and sales, he applies his experience and expertise- leading his team to success in the restoration industry. His focus on customer service, team development, and operational excellence has been key to the company’s growth and success.

Outside of work, Rick enjoys hunting, spending time outdoors, and following sports. Go Dawgs!

Brent Maddux has been a SERVPRO Owner since May 2019. With a strong background in roofing, he transitioned into the restoration industry to expand his expertise and provide comprehensive solutions for property owners. His leadership is centered on delivering exceptional service, building strong teams, and ensuring customers receive the highest level of care during challenging times.

Outside of SERVPRO, Brent values time with his family and enjoys following a variety of sports. He will always be "for the A" and a Dawg at heart!

Brittany Shields is the Customer Experience for team Northen Maddux. She has been with SERVPRO for over a year, and she has WRT and IICRC certifications. Her bachelor's degree in interdisciplinary studies has aided her in working on multiple projects at a time and combining solutions for team success. In her free time, Brittany spends time with her cat, dog and 5 reptiles, as well as exploring new places and trying new foods. She aspires to continue her career success and leverage it in traveling the world along the way.

Talena Grawburg is the Director of Business Development for Team Northen/Maddux. With over 11 years of SERVPRO experience, she brings expertise and innovation to the industry and to our team. Talena believes in an “each one teach one” mentality- encouraging her team to spread knowledge and experience around the table for collective success. When she’s not working, you can find her doing yardwork or hitting the trails or with a fishing rod in hand. For work, and pleasure alike, Talena lives a life founded on faith and footwork.

Ricky Davis is a Senior Restoration Supervisor with 4 years of experience at SERVPRO. He has completed specialized training in Water, Fire, Odor, and Mold remediation, giving him the skills to lead even the most complex restoration projects with confidence and care. Ricky is passionate about his work and takes pride in helping clients recover quickly after unexpected damage. At the top of his bucket list is a dream to travel to different countries, exploring new places and cultures along the way.

Philip Jankiewicz is a Supervisor at SERVPRO with 6 years of experience guiding restoration operations. He holds certifications in WRT and Carpentry, giving him the expertise to manage projects efficiently and ensure top-quality results. Known for his hands-on approach and can-do attitude, Philip lives by his favorite quote: “The time is now,” always ready to tackle challenges head-on and make things happen.

Michael Anderson is a Restoration Manager at SERVPRO with 3 years of experience and extensive expertise in handling complex restoration projects. He holds certifications in Water, Fire, Mold, Trauma, Applied Structural Drying, Health and Safety, and Odor remediation, equipping him to lead projects safely and efficiently. Michael’s ultimate goal is to see his daughter succeed in life and always be able to provide for his family, which motivates him both on and off the job.

Madison Banks is an Office Administrator at SERVPRO with 3.5 years of experience supporting the team with her expertise in office and administrative operations. She holds certifications in IICRC and WRT, which help her keep restoration projects running smoothly. At the top of her bucket list, Madison dreams of visiting every national park in the USA, combining her love for adventure with her appreciation for the great outdoors.

Kyle Willard is a Restoration Technician at SERVPRO with three months of experience and a strong commitment to safety and quality. He is OSHA certified, ensuring every project is completed according to the highest safety standards. Kyle’s favorite quote is “To be complacent, you have to have done something. The men on this team have not” — a reminder that he always strives to stay proactive, learn, and grow in his work.

Dalton Anderson is a Restoration Technician at SERVPRO with 7 months of experience and specialized expertise in water restoration. He holds IICRC Water Restoration certification, enabling him to tackle projects efficiently and professionally. Dalton’s favorite quote, “We’ve got to get to these jobs” — Philip, reflects his proactive attitude and dedication to getting the job done right every time.

Blayze Anderson is a Restoration Technician at SERVPRO with four months of experience and training as a SERVPRO-certified technician. He is dedicated to delivering quality restoration services while expanding his hands-on skills. At the top of his bucket list, Blayze dreams of enjoying a well-earned retirement, a goal that keeps him motivated both on and off the job.

Austin Beeland is a Restoration Supervisor at SERVPRO with nearly three years of experience and a strong background in handling complex restoration projects. He holds certifications in Water Restoration, Fire & Smoke, Odor, and Mold Remediation, giving him the expertise to manage projects smoothly and deliver exceptional results. Austin takes pride in leading his team with care and precision, ensuring every client receives top-quality service.

Brittany Narey has been with SERVPRO for 1 year, serving as a Customer Experience Specialist for the Team Northen / Maddux. In her role, she is dedicated to providing excellent support and ensuring that every customer interaction is positive and professional. At the top of Brittany’s bucket list is to travel the USA in an RV, exploring new places and making unforgettable memories along the way.