
Meet Our Team
Here to Help® 24/7
SERVPRO of Port St. Lucie NE
Michael Panster
Owner/President - Meet Mike, the dedicated owner of SERVPRO franchises, proudly serving the South Florida community since 2014. With a commitment to excellence and a passion for helping others, Mike and his team understand the challenges that come with water or fire damage events and the disruption they bring to your life.
Our mission is simple: to minimize the impact on your daily routine and facilitate a swift recovery. Specializing in the restoration and cleanup of both residential and commercial properties after fire, smoke, water, or storm damage, Mike's team consists of highly trained and certified technicians. They're also experts in mold and mildew remediation for businesses and homes in the Fort Lauderdale area.
Beyond our professional expertise, Mike's family is an integral part of the South Florida community. His wife, April, and their three children actively engage in local school activities and youth sports programs, fostering strong connections with their neighbors and friends.
When you need guidance and assistance with storm, water, fire, or mold cleanup and restoration, trust Mike and his team at SERVPRO. We're here to lend a helping hand and ensure that your property is restored to its best condition, allowing you to get back to what matters most.
April Panster
Owner/VP of Marketing - April, a proud alumna of the University of Miami and a devoted member of the Miami Hurricanes alumni community, brings a wealth of experience and expertise to our team at SERVPRO®;.
Her journey in the professional world began with Comcast Cable in Fort Lauderdale, where she honed her skills and laid the foundation for her career. April's career path led her to the bustling streets of New York City, where she harnessed her Sales and Marketing talents at National Cable Communications (NCC). There, she specialized in crafting customized advertising campaigns for major cable television providers, leaving a mark in the industry.
In 2005, April returned to her Florida roots, accepting a pivotal role with Comcast Cable in West Palm Beach. Her responsibilities spanned a wide spectrum, including election-related sales and coordination with national and regional advertising agencies across the nation. This experience allowed her to develop a deep understanding of customer needs and strategic partnerships.
Today, April, alongside our dedicated SERVPRO team, stands ready to serve our South Florida community 24/7, 365 days a year. With a commitment to excellence and a passion for helping others recover from water, fire, and storm damage, April embodies the core values that define our mission at SERVPRO.
Josh Marazzito
Owner/President - Josh is one of the owners here at SERVPRO and a key part of what makes our franchise run strong. While he tends to keep a low profile, Josh plays an essential role behind the scenes, overseeing business operations, supporting the team, and helping to make sure everything runs as smoothly as possible.
He brings a steady, thoughtful approach to leadership, and is deeply committed to creating a work environment where people feel supported and equipped to do great work. His behind-the-scenes efforts help ensure that our crews can show up ready to respond when it matters most.
Josh is proud to be part of a locally owned and operated business that helps people recover from unexpected damage. And even more proud of the team who shows up every day to make that possible
Carolina Pinto
Carolina keeps our internal systems running smoothly and our team is supported behind the scenes. As Vice President of Admin Operations, she oversees the administrative side of the business, from process development and training to compliance and team coordination.
With a strong background in leadership and organization, Carolina helps create the structure that allows our team to work efficiently and effectively. She’s deeply involved in streamlining workflows, solving problems, and making sure everyone has what they need to succeed.
Carolina brings a thoughtful, people-first approach to her work and plays a big role in shaping the culture and stability of our franchise.
Frank Rodriguez
Meet Frank, our Vice President of Operations at SERVPRO®;. With two decades of experience in the restoration industry, Frank's expertise spans water damage, fire damage, mold remediation, and reconstruction services.
Frank's journey within SERVPRO exemplifies his dedication to growth. He's climbed the ranks, starting as a Crew Chief, and now serving as Vice President of Operations. Under his leadership, our SERVPRO team has expanded to nine locations across Florida, becoming the largest SERVPRO branch in South Florida.
Frank's commitment to honesty, loyalty, and exceptional customer service has been instrumental in the company's success. He has cultivated relationships with clients, mentored managers, and implemented innovative policies.
Today, Frank remains unwavering in his mission to help individuals and businesses recover from unexpected disasters, making SERVPRO the trusted choice for restoration services.
Ken Grant
With over 30 years in the construction and restoration industry, Ken brings deep expertise and leadership to his role as Vice President of Reconstruction. He started his career running his own construction company in Michigan and also served his community as a firefighter and Fire Chief, earning numerous certifications along the way.
His restoration experience includes over a decade as a project director for two large restoration companies in both Michigan and Florida. After relocating, he continued in that same role until the COVID-19 pandemic shifted the industry landscape. That change brought him to SERVPRO, where he began as a Reconstruction Project Manager and has since grown into a key leadership role.
Today, he oversees our reconstruction division, leading large-scale projects, mentoring team members, and helping ensure that every rebuild meets SERVPRO’s high standards. His decades of experience, steady leadership, and commitment to quality make him an essential part of our team’s success.
Timothy Jones
Meet Tim Jones, our accomplished General Manager at SERVPRO of Port St. Lucie. Tim's journey with SERVPRO®; began six years ago when he made a life-changing decision to learn a new trade. Starting as a Field Technician, Tim's dedication and rapid growth within the company are truly remarkable.
His ascent through the ranks is a testament to his commitment and leadership skills. Tim progressed from a Field Technician to a Crew Chief and then to the role of Production Manager. Today, he holds the position of General Manager in Port St. Lucie, where he oversees 2 thriving franchises in the area.
Tim's previous background in restaurant management has endowed him with essential leadership qualities and a strong focus on customer service excellence. His ability to serve people and provide the highest level of customer care has greatly contributed to making the customer experience at SERVPRO exceptional.
Tim finds deep satisfaction in providing restoration services to those who have endured disasters, such as hurricanes, and helping bring their properties back to pre-loss conditions. His journey with SERVPRO has been marked by continuous learning, endless opportunities, and a profound sense of fulfillment in assisting those in need.
Nick Green
Nick helps keep everything running smoothly behind the scenes. As Operations Manager, he oversees the day-to-day flow of jobs, teams, and resources, making sure each part of the process is working efficiently and staying on track.
Nick works closely with every department, helping to coordinate logistics, support field crews, and remove roadblocks so the team can focus on doing what they do best. He brings a problem-solving mindset and a steady presence to the role, always looking for ways to improve systems and support both the team and our customers.
With Nick at the helm of operations, our jobs stay organized, our communication stays clear, and our crews stay ready to respond.
Kevin Harris
Kevin Harris plays a key role in keeping our reconstruction projects moving efficiently from start to finish. As Recon Operations Manager, he oversees daily operations for the rebuild side of the business, making sure crews are scheduled, materials are ordered, and every detail is lined up for success.
Kevin works closely with project managers, subcontractors, and internal teams to keep timelines tight and communication clear. He’s known for his organized approach, steady leadership, and ability to keep multiple projects running without missing a beat.
With Kevin leading our reconstruction operations, customers can count on a smooth, well-managed process that delivers high-quality results every time.
Ryan Moore
Ryan helps keep restoration projects on track and customers informed every step of the way. As Project Manager, he coordinates teams, manages timelines, and ensures that each job is completed with quality and care.
Ryan works closely with both field crews and clients to make sure expectations are clear and progress stays steady. He brings a calm, solutions-focused mindset to the role and is always ready to jump in when challenges arise.
Whether it’s water, fire, or storm damage, Ryan is a reliable point of contact who helps guide each job from start to finish with professionalism and attention to detail.
What our
customers are saying
I am the Community Manager of The Waters, 55+ MH Community in Melbourne Beach, FL. We have two apartment units above our clubhouse. One of them that was vacant and unoccupied had an A/C problem causing condensation throughout the unit and a lot of mold damage. We called SERVPRO. They sent someone out the next day to do an estimate and then sent back their employee, Steve, who managed and did the mold remediation on the unit. Steve was professional, kind, and did an outstanding job on getting the unit mold free and safe. Great communication as well! I highly recommend SERVPRO and Steve! Thank you!
Tim the GM in St.Lucie was absolutely amazing! Kind and honest! He did a water moisture test and sent out Nick today who was just as great to check back on us. They were so kind and made us feel heard and not taken advantage of! Thank you!
Sewage is biohazard, right? So why try to get out the shop vaccum when it can be dangerous. Better calling people trained, which is why SERVPRO is what we went with. Couldn’t be happier. Yuck! Thanks guys.
Save your time and talk with SERVPRO when you have a water mess at your home. I cannot tell you what it saved for my sanity alone. With work and family, Im glad I was able to get the rapid response they offer.
Want to have fire smells and burned items cleaned? No brainer. SERVPRO is there all hours of the day and they really know what they’re doing. Call!
SERVPRO did an awesome job again and where very professional, I like to thank Mike, Chris and Justin for the work that they did for me !!!
Chris and Rosa were very professional and extremely nice. Chris walk me through the whole process and I felt much better. Thanks again.
Fantastic service from SERVPRO. We will definitely see you again.
Williams Maria and Erny were great!
I am the Community Manager of The Waters, 55+ MH Community in Melbourne Beach, FL. We have two apartment units above our clubhouse. One of them that was vacant and unoccupied had an A/C problem causing condensation throughout the unit and a lot of mold damage. We called SERVPRO. They sent someone out the next day to do an estimate and then sent back their employee, Steve, who managed and did the mold remediation on the unit. Steve was professional, kind, and did an outstanding job on getting the unit mold free and safe. Great communication as well! I highly recommend SERVPRO and Steve! Thank you!
Tim the GM in St.Lucie was absolutely amazing! Kind and honest! He did a water moisture test and sent out Nick today who was just as great to check back on us. They were so kind and made us feel heard and not taken advantage of! Thank you!
Sewage is biohazard, right? So why try to get out the shop vaccum when it can be dangerous. Better calling people trained, which is why SERVPRO is what we went with. Couldn’t be happier. Yuck! Thanks guys.
Save your time and talk with SERVPRO when you have a water mess at your home. I cannot tell you what it saved for my sanity alone. With work and family, Im glad I was able to get the rapid response they offer.
Want to have fire smells and burned items cleaned? No brainer. SERVPRO is there all hours of the day and they really know what they’re doing. Call!
SERVPRO did an awesome job again and where very professional, I like to thank Mike, Chris and Justin for the work that they did for me !!!
Chris and Rosa were very professional and extremely nice. Chris walk me through the whole process and I felt much better. Thanks again.
Fantastic service from SERVPRO. We will definitely see you again.
Williams Maria and Erny were great!
About Us
There is no greater purpose that our SERVPRO® team serves than to provide expectation-exceeding results to satisfied customers. We strive to build our reputation on the honest and thorough work that we do to overcome unexpected disasters like water, fire, and storms. Because of our commitment to the customer and their needs, we meet every morning to discuss active jobs and ensure that we do the absolute most for these properties for an efficient result. Post-job follow-up is vital to guarantee that we have done our job to the homeowner’s standards and created a customer comfortable to return for help when they need it.
Experienced SERVPRO Professionals For Any Disaster
Providing experienced technicians for multiple disasters that threaten area properties requires constant coordination and continued education for all professionals on the roster. The industry is constantly changing, so we assure that our team has the latest information, equipment, and knowledge to provide even safer and more cost-efficient solutions for our customers. We can help with:
- Water Restoration
- Fire & Smoke Restoration
- Carpet Cleaning
- Mold Remediation
- Applied Structural Drying
- Upholstery and Fabric Cleaning
- Odor Control
- Biohazard Cleaning
Helping Our Communities to Be Their Best
We can appreciate how valuable it is to reinvest in our communities and do this through many local programs and national organizations. With so many living in Port St. Lucie and all of St. Lucie County, many must combat health concerns and homelessness. We have a strong passion for getting involved in youth athletic and educational programs, as well. Programs like Big Brothers and Big Sisters can keep young people from trouble. We also provide resources and assistance to awareness groups and charities such as:
- MS Society
- Creutzfeldt-Jakob Disease Foundation, Inc.
- The Salvation Army
- Florida AIDs Walk
- Programs to support the LGBT community
Fast and Reliable Service for Water & Fire Damage Restorations
There is no mistaking the urgency of water and fire damage conditions. We stay prepared to respond immediately to these concerns 24/7. We have pre-stocked trailers and production vehicles for a rapid roll-out after damages.
