Meet Our Team

Owner/President - Meet Mike, the dedicated owner of SERVPRO of Naples/Marco Island, proudly serving the South Florida community since 2014. With a commitment to excellence and a passion for helping others, Mike and his team understand the challenges that come with water or fire damage events and the disruption they bring to your life.

Our mission is simple: to minimize the impact on your daily routine and facilitate a swift recovery. Specializing in the restoration and cleanup of both residential and commercial properties after fire, smoke, water, or storm damage, Mike's team consists of highly trained and certified technicians. They're also experts in mold and mildew remediation for businesses and homes in the Fort Lauderdale area.

Beyond our professional expertise, Mike's family is an integral part of the South Florida community. His wife, April, and their three children actively engage in local school activities and youth sports programs, fostering strong connections with their neighbors and friends.

When you need guidance and assistance with storm, water, fire, or mold cleanup and restoration, trust Mike and his team at SERVPRO of Naples/Marco Island. We're here to lend a helping hand and ensure that your property is restored to its best condition, allowing you to get back to what matters most.

Owner/VP of Marketing - April Panster, a proud alumna of the University of Miami and a devoted member of the Miami Hurricanes alumni community, brings a wealth of experience and expertise to our team at SERVPRO of Naples/Marco Island. Her journey in the professional world began with Comcast Cable in Fort Lauderdale, where she honed her skills and laid the foundation for her career. April's career path led her to the bustling streets of New York City, where she harnessed her Sales and Marketing talents at National Cable Communications (NCC). There, she specialized in crafting customized advertising campaigns for major cable television providers, leaving a mark in the industry. In 2005, April returned to her Florida roots, accepting a pivotal role with Comcast Cable in West Palm Beach. Her responsibilities spanned a wide spectrum, including election-related sales and coordination with national and regional advertising agencies across the nation. This experience allowed her to develop a deep understanding of customer needs and strategic partnerships. Today, April, alongside our dedicated SERVPRO team, stands ready to serve our South Florida community 24/7, 365 days a year. With a commitment to excellence and a passion for helping others recover from water, fire, and storm damage, April embodies the core values that define our mission at SERVPRO of Naples/Marco Island.

Josh Marazzito is one of the owners here at SERVPRO and a key part of what makes our franchise run strong. While he tends to keep a low profile, Josh plays an essential role behind the scenes, overseeing business operations, supporting the team, and helping to make sure everything runs as smoothly as possible.

He brings a steady, thoughtful approach to leadership, and is deeply committed to creating a work environment where people feel supported and equipped to do great work. His behind-the-scenes efforts help ensure that our crews can show up ready to respond when it matters most.

Josh is proud to be part of a locally owned and operated business that helps people recover from unexpected damage. And even more proud of the team who shows up every day to make that possible.

Vice President of Operations - Meet Frank Rodriguez, our Vice President of Operations at SERVPRO of Naples/Marco Island. With two decades of experience in the restoration industry, Frank's expertise spans water damage, fire damage, mold remediation, and reconstruction services.

Frank's journey within SERVPRO®; exemplifies his dedication to growth. He's climbed the ranks, starting as a Crew Chief, and now serving as Vice President of Operations. Under his leadership, SERVPRO of Ft. Lauderdale has expanded to nine locations across Florida including SERVPRO®; of Naples/Marco Island, becoming the largest SERVPRO branch in South Florida.

Frank's commitment to honesty, loyalty, and exceptional customer service has been instrumental in the company's success. He has cultivated relationships with clients, mentored managers, and implemented innovative policies.

Today, Frank remains unwavering in his mission to help individuals and businesses recover from unexpected disasters, making SERVPRO of Naples/Marco Island the trusted choice for restoration services.

Carolina keeps our internal systems running smoothly and our team is supported behind the scenes. As Vice President of Admin Operations, she oversees the administrative side of the business, from process development and training to compliance and team coordination.

With a strong background in leadership and organization, Carolina helps create the structure that allows our team to work efficiently and effectively. She’s deeply involved in streamlining workflows, solving problems, and making sure everyone has what they need to succeed.

Carolina brings a thoughtful, people-first approach to her work and plays a big role in shaping the culture and stability of our franchise.

With over 30 years in the construction and restoration industry, Ken brings deep expertise and leadership to his role as Vice President of Reconstruction. He started his career running his own construction company in Michigan and also served his community as a firefighter and Fire Chief, earning numerous certifications along the way.

His restoration experience includes over a decade as a project director for two large restoration companies in both Michigan and Florida. After relocating, he continued in that same role until the COVID-19 pandemic shifted the industry landscape. That change brought him to SERVPRO, where he began as a Reconstruction Project Manager and has since grown into a key leadership role.

Today, he oversees our reconstruction division, leading large-scale projects, mentoring team members, and helping ensure that every rebuild meets SERVPRO’s high standards. His decades of experience, steady leadership, and commitment to quality make him an essential part of our team’s success.

Josh Bullock keeps our operations running smoothly from behind the scenes and out in the field. As General Manager, he helps oversee everything from scheduling and logistics to team coordination and quality control.

With a strong background in restoration, Josh brings a steady hand to even the most complex jobs. He’s known for staying calm under pressure, solving problems quickly, and making sure our crews have the tools and support they need to get the work done right.

Whether it’s managing a large-loss response or making sure day-to-day operations stay on track, Josh plays a key role in keeping our team sharp and our customers taken care of.

John Malloy leads our reconstruction team with the kind of experience and leadership you want when it’s time to rebuild. As Construction Superintendent, he manages scheduling, coordinates crews, and keeps projects moving from demo to final walkthrough.

With a background in both residential and commercial construction, John knows how to handle challenges on the job site and keep things running efficiently. He’s detail-oriented, dependable, and always focused on delivering results that meet SERVPRO’s standards and the customer’s expectations.

When it comes to putting homes and businesses back together, John is the one making sure it all comes together the right way.

Kevin Rice is one of the go-to people on our team when it comes to keeping jobs on track and customers in the loop. As Project Manager, he oversees the details of each restoration project—from coordinating crews and timelines to making sure our customers know exactly what to expect.

Kevin is a strong communicator and a steady presence, especially during the high-stress moments that can come with fire, water, or storm damage. He makes sure work gets done the right way, and that no one’s left guessing about what’s next.

With a practical mindset and a calm approach, Kevin helps bring order to chaos and keeps projects moving forward, no matter how complex the job.

Steve Rone brings years of hands-on experience to his role as Construction Project Manager. He’s responsible for overseeing rebuilds from start to finish by managing timelines, coordinating subcontractors, and making sure each job meets SERVPRO standards.

Steve’s the kind of person who thrives under pressure and knows how to keep things moving, even when surprises pop up. Whether it’s a residential repair or a full commercial reconstruction, he makes sure the work gets done right and the client stays informed every step of the way.

Known for his reliability and attention to detail, Steve plays a big role in helping our customers move forward after damage. If there's a rebuild happening, chances are Steve's the one making sure it all comes together.

Jose Callejas is all about building strong relationships and being a reliable point of contact for our commercial clients. As Commercial Account Manager, he works closely with business owners, property managers, and facility directors to make sure they’re prepared before disaster strikes—and supported when it does.

Whether he’s helping set up an Emergency Ready Profile or coordinating a large-loss response, Jose brings professionalism, clear communication, and a problem-solving mindset to every interaction. He understands the urgency that comes with commercial restoration and works hard to minimize downtime for the businesses we serve.

With Jose on your side, you’ve got someone who’s not just responsive, but proactive.

Mike DeDonato is one of the people making sure our jobs run smoothly from the first call to the final walkthrough. As Project Manager, he coordinates with crews, customers, and vendors to keep things moving on time and on track.

Mike is known for his calm approach, clear communication, and ability to handle the curveballs that come with restoration work. He’s there to answer questions, solve problems, and make sure the quality of work lives up to SERVPRO standards.

Whether it's water damage, fire cleanup, or storm response, Mike is a steady presence our customers can count on when they need it most.