Meet Our Team

Owner/President - Josh is one of the owners here at SERVPRO and a key part of what makes our franchise run strong. While he tends to keep a low profile, Josh plays an essential role behind the scenes, overseeing business operations, supporting the team, and helping to make sure everything runs as smoothly as possible.

He brings a steady, thoughtful approach to leadership, and is deeply committed to creating a work environment where people feel supported and equipped to do great work. His behind-the-scenes efforts help ensure that our crews can show up ready to respond when it matters most.

Josh is proud to be part of a locally owned and operated business that helps people recover from unexpected damage. And even more proud of the team who shows up every day to make that possible.

Owner/VP of Marketing - April, a proud alumna of the University of Miami and a devoted member of the Miami Hurricanes alumni community, brings a wealth of experience and expertise to our team at SERVPRO®;.

Her journey in the professional world began with Comcast Cable in Fort Lauderdale, where she honed her skills and laid the foundation for her career. April's career path led her to the bustling streets of New York City, where she harnessed her Sales and Marketing talents at National Cable Communications (NCC). There, she specialized in crafting customized advertising campaigns for major cable television providers, leaving a mark in the industry.

In 2005, April returned to her Florida roots, accepting a pivotal role with Comcast Cable in West Palm Beach. Her responsibilities spanned a wide spectrum, including election-related sales and coordination with national and regional advertising agencies across the nation. This experience allowed her to develop a deep understanding of customer needs and strategic partnerships.

Today, April, alongside our dedicated SERVPRO team, stands ready to serve our South Florida community 24/7, 365 days a year. With a commitment to excellence and a passion for helping others recover from water, fire, and storm damage, April embodies the core values that define our mission at SERVPRO.

Owner/President - Meet Mike, the dedicated owner of SERVPRO franchises, proudly serving the South Florida community since 2014. With a commitment to excellence and a passion for helping others, Mike and his team understand the challenges that come with water or fire damage events and the disruption they bring to your life.

Our mission is simple: to minimize the impact on your daily routine and facilitate a swift recovery. Specializing in the restoration and cleanup of both residential and commercial properties after fire, smoke, water, or storm damage, Mike's team consists of highly trained and certified technicians. They're also experts in mold and mildew remediation for businesses and homes in the Fort Lauderdale areas.

Beyond our professional expertise, Mike's family is an integral part of the South Florida community. His wife, April, and their three children actively engage in local school activities and youth sports programs, fostering strong connections with their neighbors and friends.

When you need guidance and assistance with storm, water, fire, or mold cleanup and restoration, trust Mike and his team at SERVPRO. We're here to lend a helping hand and ensure that your property is restored to its best condition, allowing you to get back to what matters most.

Carolina keeps our internal systems running smoothly and our team is supported behind the scenes. As Vice President of Admin Operations, she oversees the administrative side of the business, from process development and training to compliance and team coordination.

With a strong background in leadership and organization, Carolina helps create the structure that allows our team to work efficiently and effectively. She’s deeply involved in streamlining workflows, solving problems, and making sure everyone has what they need to succeed.

Carolina brings a thoughtful, people-first approach to her work and plays a big role in shaping the culture and stability of our franchise.

Meet Frank, our Vice President of Operations at SERVPRO®;. With two decades of experience in the restoration industry, Frank's expertise spans water damage, fire damage, mold remediation, and reconstruction services.

Frank's journey within SERVPRO exemplifies his dedication to growth. He's climbed the ranks, starting as a Crew Chief, and now serving as Vice President of Operations. Under his leadership, our SERVPRO team has expanded to nine locations across Florida, becoming the largest SERVPRO branch in South Florida.

Frank's commitment to honesty, loyalty, and exceptional customer service has been instrumental in the company's success. He has cultivated relationships with clients, mentored managers, and implemented innovative policies.

Today, Frank remains unwavering in his mission to help individuals and businesses recover from unexpected disasters, making SERVPRO the trusted choice for restoration services.

With over 30 years in the construction and restoration industry, Ken brings deep expertise and leadership to his role as Vice President of Reconstruction. He started his career running his own construction company in Michigan and also served his community as a firefighter and Fire Chief, earning numerous certifications along the way.

His restoration experience includes over a decade as a project director for two large restoration companies in both Michigan and Florida. After relocating, he continued in that same role until the COVID-19 pandemic shifted the industry landscape. That change brought him to SERVPRO, where he began as a Reconstruction Project Manager and has since grown into a key leadership role.

Today, he oversees our reconstruction division, leading large-scale projects, mentoring team members, and helping ensure that every rebuild meets SERVPRO’s high standards. His decades of experience, steady leadership, and commitment to quality make him an essential part of our team’s success.

Eric helps lead day-to-day operations with a focus on efficiency, teamwork, and high-level service. As General Manager, he works closely with every department to make sure jobs are running smoothly, teams are supported, and customers are getting the quality experience they expect from SERVPRO®;.

With a strong background in the restoration industry, Eric brings both field knowledge and leadership skills to the table. He’s known for staying calm under pressure, solving problems quickly, and keeping projects moving without missing a step.

From job scheduling to team development, Eric plays a central role in making sure our operation stays sharp and our standards stay high.

Mike helps keep our daily operations running smoothly and efficiently. As Operations Manager, he works behind the scenes to coordinate teams, manage resources, and make sure every job stays on schedule and within scope.

Mike is known for his organized approach, quick problem-solving, and strong communication across departments. He works closely with both the office and field teams to remove obstacles, streamline workflows, and support the people doing the work.

With Mike helping lead operations, our team stays focused, our projects stay on track, and our customers get the fast, reliable service they need.

Crystal helps guide restoration projects from the initial call through to completion. As Project Manager, she coordinates crews, monitors progress, and keeps communication clear so customers always know what to expect.

Crystal brings a calm, professional presence to every job. She’s detail-oriented, responsive, and committed to making sure each project meets our standards for quality and care.

Whether it’s water, fire, or storm damage, Crystal is there to ensure things stay organized, timelines stay on track, and customers feel supported every step of the way.

Kimberly manages reconstruction projects with a focus on quality, organization, and customer care. As Recon Project Manager, she oversees the rebuild process, from coordinating subcontractors to ensuring each phase of the job is completed on time and to our high standards.

Kimberly brings strong communication skills and a practical, hands-on approach to every project. She works closely with clients, vendors, and internal teams to keep things running smoothly and to make sure the final results meet expectations.

From drywall and flooring to full-scale rebuilds, Kimberly is there to make sure everything comes together the right way—on schedule and with attention to detail.

Brandon helps keep restoration projects running smoothly from start to finish. As Project Manager, he works closely with crews, customers, and adjusters to make sure every job is handled efficiently and with care.

Brandon is known for his strong communication, attention to detail, and ability to stay organized under pressure. He’s focused on delivering quality results while making the process as stress-free as possible for the customer.

Whether he’s managing water, fire, or mold damage jobs, Brandon brings a steady, solutions-first mindset to every project.

Joe focuses on building strong relationships with our clients and making sure they get the support they need when it matters most. As Account Manager, he works closely with property managers, insurance professionals, and local businesses to provide guidance before, during, and after a loss.

Joe brings a dependable, solutions-focused approach to every interaction. He’s known for being responsive, easy to work with, and always ready to help clients navigate the restoration process with confidence.

Whether it’s setting up an Emergency Ready Profile or checking in on a current job, Joe is a trusted point of contact and a key part of how we serve our community.

A'lerika helps manage restoration projects with a focus on clear communication, organization, and quality service. As Project Manager, she coordinates field crews, monitors progress, and works closely with customers to ensure each job runs smoothly from start to finish.

Known for her professionalism and steady approach, A'lerika brings a calm, solutions-oriented mindset to every project. She makes sure timelines stay on track, questions get answered, and the work is completed to our high standards.

Whether it’s a water loss or a fire cleanup, A'lerika is there to guide the process and help make things right again.

Rachael helps keep our billing process running smoothly and ensures that account balances are handled with care and professionalism. As Collections Specialist, she follows up on outstanding invoices, communicates with customers and carriers, and works to resolve any issues that may delay payment.

Rachael brings a detail-oriented mindset and a respectful, solution-focused approach to every interaction. She’s known for her clear communication, persistence, and ability to maintain strong relationships while navigating the collections process.

With Rachael on the job, our financial operations stay organized, and our customers stay informed every step of the way.

Scott is focused on helping businesses stay prepared and supported through every stage of the restoration process. As Commercial Account Manager, he works closely with property managers, facility directors, and business owners to provide reliable guidance before, during, and after a loss.

Scott brings a professional, relationship-driven approach to his role. He’s known for being dependable, knowledgeable, and quick to respond, especially when time is critical and operations are on the line.

Whether he’s building an Emergency Ready Profile or checking in on a commercial loss, Scott is a trusted partner for our clients and a key connection point to the SERVPRO®; team.

Shaun Siens leads our contents division with a focus on care, detail, and organization. As Contents Project Manager, he oversees the packing, cleaning, and inventory process for personal property after a loss, making sure items are handled with professionalism and respect.

Shaun works closely with customers, adjusters, and the field team to coordinate contents restoration from start to finish. He’s known for his calm approach, clear communication, and commitment to treating every item—big or small—with the attention it deserves.

Whether it's a residential fire or a large commercial job, Shaun helps ensure that belongings are documented, restored, and returned with care.

Alexis is dedicated to building strong relationships with our commercial clients. As Commercial Account Manager, she works directly with business owners, property managers, and facility teams to ensure they’re prepared for the unexpectedm and fully supported when disaster strikes.

Alexis brings a friendly, solutions-focused approach to every interaction. She’s known for being responsive, proactive, and committed to helping clients navigate both planning and recovery with confidence.

Whether she’s setting up Emergency Ready Profiles or checking in on an active loss, Alexis is a trusted resource and a key part of how we serve our local business community.