Storm Damage Restoration

I had a water damage in my home affecting several rooms that had laminate floors throughout. When the laminate floor had to be removed and later replaced, this meant the rooms needed to be entirely cleared out. SERVPRO of Tustin's team came and packed up all of my furniture and things from my home. All of my stuff had to be stored at their facility because I did not have room in my home to move them elsewhere. The team at SERVPRO of Tustin worked hard to take pictures of all of my things and box or wrap them all up to load onto their truck. All the while they were careful and respectful while working in my home. They walked me through each step of the process for drying up my home and packing up my things. When it was time for them to return my belongings they were professional and courteous wearing booties and laying down floor covering to protect my new floors while bringing back my items. SERVPRO of Tustin was helpful during a very stressful time within my home. I would definitely recommend SERVPRO of Tustin and their team.

In a disaster you want these guys on your side. Joe and the crew were there at all hours to make sure we minimized damage and impact to our family. They helped make a bad situation tolerable. Had the utmost respect for our home and property. Thank you to the team. Would absolutely use them again in an emergency but hoping I don't need to.

SERVPRO of Tustin handled a really complicated water damage that we had in our condo in Rancho Santa Margarita. It flooded not just our unit, but our two lower neighbors as well. Everyone was well taken care of and the crew was really great at explaining the process the entire time. Thank you to their entire team for a job well done!

We had a pipe break on Christmas eve which caused a lot of headache and stress as it affected our master and 2 bathrooms. Thankfully we called and Viri picked up the phone. She was knowledgeable, supportive, and helped us understand the entire process. She even helped coordinate with other vendors. It was the best service we'd gotten all year. SO THANKFUL for VIRI!

SERVPRO sent Hector out to our job who was fast, trustworthy, and very professional. We are very happy with their service because of him.

I'd highly recommend to anyone who needs help and relief!

SERVPRO did an amazing job on my condo for mold remediation, and their charges were very reasonable. Best of all they were extremely pleasant to work with. I felt valued as a customer even though my job was very small. I was a cash-paying customer because I had a small amount of mold in the water heater closet of an condominium which I was selling. I was in the middle of escrow, and I needed the work completed quickly.

I called two different mold remediation companies to compare prices: SERVPRO of Tustin and Repipe1 of Irvine. It turned out SERVPRO was by far the winner. Repipe1 wanted twice as much money for the same job. I felt valued as a customer by SERVPRO.  I was treated with respect and courtesy even though my job was small.  In contrast, I was made to feel insignificant by Repipe1 and they seemed uninterested in gaining my business.

The manager on my case, Daniel Otteson, was very professional, courteous and got the job done quickly. He was very knowledgeable. He  explained the mold remediation process to me in detail and answered all my questions to my satisfaction. He kept me informed during every step of the process.

The production manager, Ellie Urland, was also amazing. She promptly answered my calls and emails and was so courteous and professional. I feel fortunate to have been in their hands.

I highly recommend SERVPRO of Tustin. They will treat you like a valued customer no matter how small your job is.

Eric and his crew were professional, knowledgeable, and courteous. Wouldn’t hesitate to recommend to anyone I know. I just hope I never have to use you myself again!

Hector was delightful to work with. He is kind, friendly, efficient and very knowledgeable. Office staff was also efficient and courteous. I’d recommend your company above others.

[SERVPRO of Tustin] made a difficult experience much better! Thank you so much!

"Everyone was awesome! Thanks for all the help!"

Certificate of Satisfaction:

1. [SERVPRO of Tustin]'s office staff was courteous, polite, and helpful throughout the duration of the job - 10/10 Strongly Agree
2. [SERVPRO of Tustin]'s on-site personnel were prompt, courteous, and attentive to my concerns - 10/10 Strongly Agree
3. [SERVPRO of Tustin]'s on-site personnel clearly explained the cleaning and restoration process throughout the duration of the job - 10/10 Strongly Agree
4. I was confident in the knowledge and professionalism of [SERVPRO of Tustin]'s on-site personnel who performed the services at my home or place of business - 10/10 Strongly Agree
5. I was impressed by [SERVPRO of Tustin]'s on-site personnel that performed the services at my residence or place of business - 10/10 Strongly Agree
6. I would use [SERVPRO of Tustin] for future cleaning and/or restoration needs - 10/10 Strongly Agree
7. I would recommend [SERVPRO of Tustin] to my friends, family, and colleagues - 10/10 Strongly Agree
8. Overall, I am satisfied with the service(s) provided by [SERVPRO of Tustin] - 10/10 Strongly Agree

I had a water damage in my home affecting several rooms that had laminate floors throughout. When the laminate floor had to be removed and later replaced, this meant the rooms needed to be entirely cleared out. SERVPRO of Tustin's team came and packed up all of my furniture and things from my home. All of my stuff had to be stored at their facility because I did not have room in my home to move them elsewhere. The team at SERVPRO of Tustin worked hard to take pictures of all of my things and box or wrap them all up to load onto their truck. All the while they were careful and respectful while working in my home. They walked me through each step of the process for drying up my home and packing up my things. When it was time for them to return my belongings they were professional and courteous wearing booties and laying down floor covering to protect my new floors while bringing back my items. SERVPRO of Tustin was helpful during a very stressful time within my home. I would definitely recommend SERVPRO of Tustin and their team.

In a disaster you want these guys on your side. Joe and the crew were there at all hours to make sure we minimized damage and impact to our family. They helped make a bad situation tolerable. Had the utmost respect for our home and property. Thank you to the team. Would absolutely use them again in an emergency but hoping I don't need to.