SERVPRO of Ojai / Montecito

The SERVPRO team was just amazing. They handled everything from the drying of my home and making sure there is no mold to the repairs that were needed afterword. They worked with my insurance company and were very transparent with all the necessary work. The adjuster at first was kind of a bully, but after SERVPRO documented and explained the protocols, we earned their trust.

Thank you, Kat. To say we were happy is an understatement. You and your team provide exceptional customer service. You should teach customer service to other companies. 

I spent all day calling around for someone to come out and check out the crawl space underneath my house because my plumber said there was standing water. Everyone wanted to book me few days out, but SERVPRO not only answered my call at 7pm but Jeff got a crew out first thing the next morning. It was fast and easy! Standing water and the horrible smell is gone with it.

SERVPRO has handled several large losses for our company. In each case, they have provided outstanding service and communication throughout the process. They are highly recommended.

Oh man. About 2 weeks ago I realized that a tank of water which we kept on the floor had a tiny leak and slowly, the water did significant damage to our wooden floors. I was crushed. A family member recommended these guys after they cleaned his worksite (COVID-related). I looked at the pictures on their site and was a bit skeptical. Do I really need 20 people with hazmat suits in our house?! Well, 2 technicians showed up. They were wearing masks and clearly highly mindful of the pandemic (which relieved my wife). They quickly assessed the degree of damage. Checked for evidence of water damage within the floor and walls. Gave us a clear understanding of what to do next! Very fast, professional service. Special shout out to Genna, Alan, and Manny!

Alan, upon finishing with your Simi Valley Team with my ordeal, I can’t say enough good things about Adam Fox and his crew in Simi. They were outstanding from the start. Adam does a great job in leading and guiding his group and is “hands-on.” This says a lot about his character. His demeanor is cool, calm, and very professional.

You have a great guy there in Adam and his people; you are lucky to have them.

I appreciate your leadership and advice for me from the beginning to understand the process and system to make my experience as best as possible.

The team packed me up a week or so ago, and I am writing a check to pay you off for the finish.

I am certainly going to post another appropriate note on Google and continue to recommend to everyone about contacting SERVPRO of Simi Valley and SERVPRO of Encino for any and all of their needs.

Please reach out to me anytime if I can help in business or personally.

Wishing you and your family a Merry Christmas and happy new year!

SERVPRO really means 24 hour service. Clean work, highly recommend.

Believe it or not, this is my third water loss in my home. Unbelievable. Nevertheless, I was very unhappy with the last 2 companies I have used. I asked my agent to help find me a good company. He did. He found me SERVPRO. My saviors. I was updated every single day. They wore booties because my expensive hard wood flooring was not water damaged this time. Thank God. They protected my floors, I cannot even explain how much that means to me because these floors are brand new! Overall the experience was great and I hope I never have another flippin water loss again.... But if I do I know who to call

These guys are a lifesaver! My parent's house had a bad water leak and SERVPRO showed up fast within the hour to come fix the problem. They were easy to work with and very professional. Highly recommended!

The SERVPRO team was just amazing. They handled everything from the drying of my home and making sure there is no mold to the repairs that were needed afterword. They worked with my insurance company and were very transparent with all the necessary work. The adjuster at first was kind of a bully, but after SERVPRO documented and explained the protocols, we earned their trust.

Thank you, Kat. To say we were happy is an understatement. You and your team provide exceptional customer service. You should teach customer service to other companies.