Storm Damage Restoration

In July 2020, our home was struck by lightning causing a significant attic fire. We ended with fire and smoke; we had no idea where to start. My insurance agent reached out to SERVPRO. The owner was onsite the very next day to explain how everything works. He was here when the adjuster came and explained everything to them. I was probably irritating him by all the questions I had but he happily answered every one of them. Last Friday, they brought all our furniture back and we moved back on Saturday. I recommend SERVPRO of Monterey Park team to everyone who read this review. I hope they always keep the same team.

Looking for a professional, personable, action team! SERVPRO of Monterey Park is my recommendation - Arlen and Ariel came to my rescue on my water leak at my house.  Customer service is clearly a priority for them.  They came to my house quickly with all types of high tech equipment to quickly dry out the house.  Arlen quickly gained my trust, and were knowledgeable from the beginning. Excellent communication every step of the way through the mitigation process. They handled everything through the insurance adjuster and I did not have to worry about a thing!

I had a water leak in my house that resulted in substantial damage to my house. I called SERVPRO and they came to inspect, access the damage and start the mitigation within the hour to avoid further damages. All the staff members were professional, knowledgeable and showed sincere concern for the wellbeing of my family.
The Project Manager led the mitigation and repairs and I couldn't be happier with his performance. The response time was impressive; he answered all my questions and ensured the work met my expectations.
I highly recommend working with them if faced with an unfortunate house emergency. They work with the insurance companies and make the process feel easy!!!

My management company referred  me to SERVPRO of Monterrey park for water damage in my bedroom which was smelly after 3 days. The Team showed up and started inspecting the area and see what the damages are. Ariel was with his technician and he was really honest . He was just easy to talk and he would give all necessary information that we need. I am glad there are people like him to help us with difficult time. He is my best fried after then and a source of construction information.

I called them for my restroom pipe supply line. I am so glad they responded quickly. They were able to stop the damages and then called my insurance for me and opened a claim and helped me to recover the loss so quickly. I really liked them and I decided to leave a review for them. Thanks. 

 

My family recently experienced a severe leak in our restroom. SERVPRO and Arlen quickly found the problem and solved the issue. The entire SERVPRO crew are very professional.
Through all phases of the job the team made the situation much more comfortable and less stressful for all of us. Thanks to Arlen and the SERVPRO team of professionals, my family and I are now at ease again in our home.
THANKS for your professionalism and great work!

Heavy winds knocked down a tree onto our home in the front lawn. We reached out to SERVPRO of Monterey Park and they arrived in less than an hour and began cleaning up. Very efficient and professional. Thank you for your service!

Very professional, courteous, knowledgeable and prompt. They never miss a call. I had so many questions and I probably drove them crazy, but they really did answer the phone every time and addressed all my questions in a very calm and informative manner. Actions do speak louder than words though, and what would seem like a miracle through my eyes is just another piece of cake for these guys. My once flooded and damaged apartment is completely restored back to new. I am grateful for Arlen and his team of pro's. SERVPRO's.

Arlen and his crew did a awesome job with my gramps kitchen floor. The kitchen floor was flooding really bad. It was a mess. Arlen provided the best customer service and was very reliable. I was in panic when I contacted him. Everything was new to me. As soon as I contacted him, he came right away to get the job done. I'm so happy that I got to work with him and his crew. I would totally spread the word and recommend. Happy customer :)

**Thank you Arlen for your time and service!!

In July 2020, our home was struck by lightning causing a significant attic fire. We ended with fire and smoke; we had no idea where to start. My insurance agent reached out to SERVPRO. The owner was onsite the very next day to explain how everything works. He was here when the adjuster came and explained everything to them. I was probably irritating him by all the questions I had but he happily answered every one of them. Last Friday, they brought all our furniture back and we moved back on Saturday. I recommend SERVPRO of Monterey Park team to everyone who read this review. I hope they always keep the same team.

Looking for a professional, personable, action team! SERVPRO of Monterey Park is my recommendation - Arlen and Ariel came to my rescue on my water leak at my house.  Customer service is clearly a priority for them.  They came to my house quickly with all types of high tech equipment to quickly dry out the house.  Arlen quickly gained my trust, and were knowledgeable from the beginning. Excellent communication every step of the way through the mitigation process. They handled everything through the insurance adjuster and I did not have to worry about a thing!