Water Damage Cleanup & Repair

Hi Vanessa,

just wanted to thank you for your professional and comforting attitude from start to finish. Your crew was great and I appreciate the guidance throughout this stressful experience. I would not hesitate to recommend your service to anyone. Thanks again! Doug S.

I called Vanessa with SERVPRO on a Sunday afternoon and she answered which I thought I would get a voicemail. She was extremely professional, and made an appointment to come out the next day to assess my mold and water damage. Prior to talking to Vanessa, I obtained two other quotes from other vendors. Upon receiving Vanessa‘s quote, it was $7000 less than the first quote and $3000 last on the second quote. I sent the invoice to the $10,000 vendor to inquire what she isn’t doing that he would be doing and he said you should work with Vanessa because they’re going to do the same work and he recommends SERVPRO. I hired Vanessa immediately - I can’t say enough good things. Her team was very professional and explained exactly what would take place and time frame and contacted me with updates each time they went by. Vanessa was willing to work with my insurance company and she knew exactly what paperwork to submit and was very patient in receiving the payment from them. The job was completed on the day quoted and her team nicely picked up their equipment. I can’t thank Vanessa and her team enough for her patience, guidance through this unexpected challenging experience. I highly suggest calling SERVPRO and Vanessa for your remediation project! She knows her stuff and will be straightforward and honest with you. 

My faucet failed overnight..my kitchen and laundry room were impacted with water. My insurance company told me to contact SERVPRO in my area. Regina answered and said Vanessa would be right over. Vanessa was AWESOME! She immediately had a crew dispatched to my home. Explained the process and what to expect. She shared her knowledge. She was very helpful, professional and kind. She and her team Elgie, Jim, Dalton and Jose made the process easy! It was my pleasure working with these professionals! I will recommend your services! Your expertise is greatly appreciated! Kudos to All!

Had water damage, serve pro came out and set up machines to dry out water.

I made a call to SERVPRO of Antioch and they came the same day. Found the problem of the leak I was having and arrived with their equipment to dry out and dehumidify the area. That process eliminated the need to rip up additional flooring and walls. They were able to remove my hardwood floor in my pantry and kitchen and then remove the glue from the entire floor readying it to have the contractor perform his services. I would recommend SERVPRO of Antioch for all my restoration needs. You won’t get better in the industry.

No complaints. I was very pleased with the service provided. The staff was pleasant and service was timely. I would definitely recommend SERVPRO to others. Thanks again!! Elaine Brown -Staggers,??

From my first call to Regina, then Vanessa, everything was perfect. The technicians LG and Jose were friendly and informative. The whole experience was handled professionally. Thank you all.

SERVPRO has provided exceptional service during a time of high stress and anxiety. Vanessa has been professional, very communicative and easy to speak with. The technicians were highly knowledgeable and took their time to ensure the process of drying out my home and removing necessary materials was completed. They also made sure that I understood everything that was transpiring along the way. I would definitely recommend SERVPRO to anyone looking for professional, reliable, knowledgeable and customer focused service. Amanda D. Read less

Excellent customer service, thanks again for helping me understand along the process!

Hi Vanessa,

just wanted to thank you for your professional and comforting attitude from start to finish. Your crew was great and I appreciate the guidance throughout this stressful experience. I would not hesitate to recommend your service to anyone. Thanks again! Doug S.

I called Vanessa with SERVPRO on a Sunday afternoon and she answered which I thought I would get a voicemail. She was extremely professional, and made an appointment to come out the next day to assess my mold and water damage. Prior to talking to Vanessa, I obtained two other quotes from other vendors. Upon receiving Vanessa‘s quote, it was $7000 less than the first quote and $3000 last on the second quote. I sent the invoice to the $10,000 vendor to inquire what she isn’t doing that he would be doing and he said you should work with Vanessa because they’re going to do the same work and he recommends SERVPRO. I hired Vanessa immediately - I can’t say enough good things. Her team was very professional and explained exactly what would take place and time frame and contacted me with updates each time they went by. Vanessa was willing to work with my insurance company and she knew exactly what paperwork to submit and was very patient in receiving the payment from them. The job was completed on the day quoted and her team nicely picked up their equipment. I can’t thank Vanessa and her team enough for her patience, guidance through this unexpected challenging experience. I highly suggest calling SERVPRO and Vanessa for your remediation project! She knows her stuff and will be straightforward and honest with you.